Unlimited Food & Drinks Beachfront Bali

Grand Mirage Resort & Thalasso Bali is a 5-star beachfront haven offering a seamless blend of relaxation, adventure and Balinese charm. The resort features elegant accommodations ranging from ocean-view rooms to spacious family suites and private pool villas designed for comfort and serenity.

Guests can indulge in diverse dining experiences, unwind at the award-winning Thalasso Bali Spa, or enjoy various activities, including water sports and themed entertainment. With a vibrant Kids Club, serene tropical surroundings and exceptional service, the resort is perfect for family vacations, romantic escapes or rejuvenating getaways.

Amenities at Grand Mirage Bali:
Grand Mirage Bali sets the stage for an unforgettable stay with its world-class amenities. Guests can rejuvenate at the Thalasso Spa, which offers a sanctuary of relaxation through luxurious treatments and therapies incorporating seawater's healing properties. For the adventurous, the resort features an extensive selection of sports and recreational activities, including snorkelling, kayaking, paddleboarding, beach volleyball, and a kids’ water park. Guests can also explore on-land activities like cycling, yoga, and tennis.

Entertainment is at the heart of the Grand Mirage experience. With nightly live shows, cultural performances, and themed events, the resort offers something for everyone, from families to couples. Younger guests can enjoy the Kids Club with engaging activities, while adults can unwind with cocktails at the beachside bar or dance to live music under the stars.

Dining at Grand Mirage Bali:

• Grand Mirage Bali is a culinary paradise, boasting an extensive lineup of restaurants and bars that cater to every palate. Highlights include:
• La Cascata: A fine-dining Italian restaurant where guests can savour classic Italian dishes paired with a curated selection of wines.
• Jukung Grill: Located on the beachfront, this restaurant specializes in fresh seafood and grilled specialties, offering stunning ocean views with every bite.
• Bumbu Delhi: An authentic Indian dining experience featuring rich curries, flavorful naan, and traditional spices in an elegant setting.
• Grand Café: A casual all-day dining venue serving an international buffet alongside à la carte breakfast, lunch, and dinner options.
• Panorama Lounge: A sophisticated spot for cocktails, light bites, and breathtaking sunset views.
• Ibu Kitchen: Celebrate the flavours of Indonesia with traditional Balinese and Indonesian dishes crafted from locally sourced ingredients.
• Coconut Pool Bar: Sip tropical drinks or enjoy light snacks while lounging by the pool, perfect for a relaxing afternoon.
• For those seeking unique experiences, Grand Mirage also offers private beachfront dining and themed dinner nights, ensuring guests enjoy memorable meals in an unforgettable setting.

This Bali resort is 20 minutes away from Ngurah Rai International Airport. The resort is also within walking distance of numerous shopping outlets, convenience stores, and merchandise shops. With its pristine private beach, this 5-star beachfront Bali resort offers wonderful leisure time experiences in a luxury hotel. With all the inclusions, Grand Mirage Resort and Thalasso Bali Spa are definitely worth booking today!

This room has been newly upgraded and features a balcony with direct views of the beautiful garden and the fabulous main pool. Offering guests an elevated experience in modern comfort and style, the room is thoughtfully designed with a chair, desk, and bathtub to enhance your stay. Located in the main building, it provides tranquil views of the resort’s meticulously landscaped gardens.

Room Size: 42 m²
Room Option Valid For: 2 adults & 1 infant (0-3 years old)
Max occupancy: 3 adults & 2 adults & 2 infants (0-3 years old)
• Infants 0-3 years old can stay for free by sharing a bed with their parents.
• A child 4-11 years old can stay for $120 per night, including extra bed and all-inclusive.
• Extra Adults 12 years old & above can stay for $220 per night, including extra bed and all-inclusive.
Bedding configuration: 1 King bed or 2 Single beds

In-Room Facilities:
• Private balcony
• Individual-controlled air conditioning
• Mini Bar
• LCD TV
• Tea or coffee maker
• Dressing table & mirror
• Well-appointed bathroom & shower facilities
• Bathrobe & slippers
• Bathroom amenities including hairdryer, shampoo & conditioner
• Safety box
• IDD Telephone

This room has been newly upgraded and features a balcony with stunning ocean views, allowing you to enjoy the beauty of the sea and sky. Offering guests an elevated experience in modern comfort and style, the room is thoughtfully designed with a chair, desk, and bathtub to enhance your stay. Located in the main building, it provides a serene and peaceful ambience, making it the perfect retreat for relaxation.

Room Size: 42 m²
Room Option Valid For: 2 adults & 1 infant (0-3 years old)
Max occupancy: 3 adults & 2 adults & 2 infants (0-3 years old)
• Infants 0-3 years old can stay for free, sharing a bed with their parents.
• A child 4-11 years old can stay for $120 per night, including extra bed and all-inclusive
• Extra adults 12 years old & above can stay for $220 per night, including extra bed and all-inclusive.
Bedding configuration: 1 King bed or 2 Single beds

In-Room Facilities:
• Private balcony
• Individually controlled air conditioning
• Mini Bar
• LCD TV
• Tea or coffee maker
• Dressing table & mirror
• Well-appointed bathroom & shower facilities
• Bathrobe & slippers
• Bathroom amenities including hairdryer, shampoo & conditioner
• Safety box
• IDD Telephone

The Family Studio Queen at Grand Mirage offers a spacious and inviting setting for families. This room features ample wardrobe space and a balcony with direct views of the beautiful surroundings. Just a 2-minute walk from the beach, it provides easy access to the resort’s stunning beachfront. The room is perfect for families and combines comfort, convenience, and a scenic location for an unforgettable stay.

Room Size: 45 m²
Room Option Valid For: 2 adults & 2 infants (0-3 years old)
Max occupancy: 4 adults & 1 infant (0-3 years old)
• Infants 0-3 years old can stay for free by sharing a bed with their parents.
• A child 4-11 years old can stay for $120 per night, including extra bed and all-inclusive.
• Extra adults 12 years old & above can stay for $220 per night, including extra bed and all-inclusive.
Bedding configuration: 2 Queen beds

In-Room Facilities:
• Pool views
• Air conditioning
• Mini Bar
• Cable or satellite TV
• Wireless internet
• Tea or coffee maker
• Desk
• Well-appointed bathroom & separate shower facilities
• Bathrobe & slippers
• Bathroom amenities including hairdryer, shampoo & conditioner
• Safety box
• IDD Telephone

The Ocean View Suite at Grand Mirage, located in the main building, offers an exceptional retreat with stunning ocean views. This spacious suite is perfect for families, featuring a comfortable sofa and a private balcony with direct views of the beautiful ocean. The elegantly designed bathroom includes a generous bathtub, providing ample space for relaxation. Combining comfort and breathtaking vistas, this suite is an ideal choice for those seeking a tranquil and luxurious getaway in a prime location.

Room Size: 80 m²
Room Option Valid For: 2 adults & 1 infant (0-3 years old)
Max occupancy: 4 adults & 1 infant (0-3 years old)
• Infants 0-3 years old can stay for free by sharing a bed with their parents.
• A child 4-11 years old can stay for $120 per night, including extra bed and all-inclusive.
• Extra adults 12 years old & above can stay for $220 per night, including extra bed and all-inclusive.
Bedding configuration: 1 King bed or 2 Queen beds.

In-Room Facilities:
• Ocean views
• Air conditioning
• Mini Bar
• Cable or satellite TV
• Wireless internet
• Tea or coffee maker
• Desk
• Well-appointed bathroom & separate shower facilities
• Bathrobe & slippers
• Bathroom amenities including hairdryer, shampoo & conditioner
• Safety box
• IDD Telephone

• Beach volleyball court
• Main swimming pool
• Pool at Family Paradise
• Infinity pool (adults-only)
• Motorised water sports*
• Non-motorised water sports
• Sea walker*
• Fitness Centre
• Games Lounge
• Yoga class
• Bicycle Tour rental
• Table tennis
• Mahjong room*
• Karaoke room*
• Cooking demo*
• Shopping area
• Spa
• Various bars and restaurants
• Devdan show at Bali Nusa Dua Theatre*
• Themed night buffet dinner at Rama Live Entertainment

Kids facilities:

• Kids waterpark
• Pool slides
• Indoor playground
• Bamboo Kids Club
• Babysitting service*
• Kids E-lounge
• Kids boxing*
• Banana billiard*
• Foam party*
• Catamaran*
• Speed boat*
• Kayaking
• Wall climbing
• Mini golf
• Nursery room*
• Pantry

*: Some facilities may include additional charges.

On purchasing this Travel Offer, you are bound by the General Terms and Conditions and the specific terms and conditions outlined in this Important Information. 

Any special requests, additional people or preferences may also be requested through the property, however cannot be guaranteed, subject to availability. Please contact the property directly at [email protected]
If airport transfers are included, please ensure that once your booking is confirmed, you also send a copy of your flight details to the Property to determine when and where you will be picked up from. 

Please note that all additional charges are payable directly to your Travel Consultant in AUD (unless otherwise stated).

Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return. 

Cancellation and Refund Policy
By placing a booking with us, you acknowledge the following important information:
• we act as your booking agent ; TripADeal is a booking services provider, and curates the Travel Offers available on our website. We act as your booking agent, and we receive payment for the Booking Services as part of the booking price, however, we do not provide any of the Travel Services (flights, accommodation, tours or other products or services) included in your booking – the Travel Services are provided by a number of third party Travel Suppliers. 
• each booking is unique ; our Travel Offers are made up of a variety of different components and are, during the booking process, uniquely tailored to suit your requirements, for example, departure dates and ports, flight and room upgrades, tour inclusions, etc. 
• changes/modifications to your booking may not be possible ; once your booking has been made, changes or modifications may not be possible, and where possible, may incur a fee. It is important to ensure that the information you provide during the booking process is accurate and up to date, and that you read the Travel Offer carefully before placing your order. 
• Travel Offers are a package ; our Travel Offers have been curated into package offerings and must be used as a package – individual components cannot be used independently of the full package offering. 
• our Travel Offers are generally non-refundable ; in order to provide great value Travel Offers, we work with a variety of Travel Suppliers to find the best deals – this often means the Travel Suppliers’ offerings are non-refundable to ensure the best price. We recommend that you obtain travel insurance as soon as you make a booking with us. 

To read more about our Cancellation and Refund Policy, please click here.

General Terms & Conditions
By placing your booking with us, you acknowledge and agree to our  Terms and Conditions, Privacy Policy and Cancellation Policy.

After purchase, you will receive a receipt and a Purchase Confirmation with your TripADeal order number and chosen travel date. Any change requested after your booking is confirmed cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.
Please note:
• Should your selected date be unable to proceed due to Covid-19 travel restrictions, you will be issued with a TripADeal open credit for the full amount.
• In the event Covid-19 affects your selected travel date, the only option available will be an open credit.

Love the deal but unsure when you want to travel? No problem, you can buy now and choose dates later!

• After purchase, you will receive a receipt and a Purchase Confirmation, including your TripADeal order number. You will have until the Book By Date to select your desired check-in dates. Please be advised that allocations are limited and we cannot guarantee that all dates will be available when you decide to book.
• Your Book By date is 7 April 2025.
• To select dates post purchase, please call our friendly Sales & Service team on 1300 861 736. 
• After your check-in date is confirmed with TripADeal, you will receive an updated Purchase Confirmation. Any change requested after your booking is confirmed cannot be guaranteed, is strictly subject to availability, and will incur surcharges as outlined in the Schedule of Fees below.
 
Please note:
• Check-in dates will need to be confirmed before the Book By Date 
• Check-in dates are to be confirmed by calling our Sales & Service team
• Allocations are limited, so we cannot guarantee your desired date will be available when you confirm your dates. Get in quickly to secure your desired date. 
• If you decide to travel on a High Season date, you must pay the applicable High Season surcharge before your dates are confirmed. 
• If you decide to upgrade your room option after purchase, you must pay the difference before your dates are confirmed.
• If your stay cannot proceed due to Covid-19-related travel restrictions before the final confirmation date listed above, TripADeal will provide you with a free date change. Future dates may be limited and subject to availability.
• If your stay is affected by Covid-19-related travel restrictions after the confirmation date stated above, you will be issued a TripADeal open credit for the full amount. 

The travel offer is valid for travel until the 28th February 2026. 

This travel offer is priced for 2 or 4 people based on twin share, depending on the room type chosen.
 
Single Traveller Supplement
No discount applies to solo travellers.
 
Travel Period
1 March 2025 - 28 February 2026

Please note: See checkout for live dates and availability.
 
Blackout Dates
28 - 29 March 2025 (Nyepi Day)
24 December 2025 - 5 January 2026

Nyepi Day
Please note: Nyepi Day is a public holiday in Indonesia. This is a day of silence, fasting and meditation for the Balinese. If you are in Bali from 6am, restrictions will apply for 24 hours. Mandatory religious prohibitions to beaches, streets and activities will apply to everyone. Check in and check out will not be available throughout the day. All shops are closed on Nyepi Day. Guests are to stay inside the room. Sound must be kept at minimum level if listening to music or watching TV. There will be no traffic during the day all throughout Bali as the airport will also be closed there will be no arrivals or departures.

Surcharges
Please note: 
3 - 27 April 2025: $10 per room per night
21 - 30 June 2025: $30 per room per night
1 July - 31 Aug 2025: $68 per room per night
20 September - 12 October 2025: $10 per room per night
6 - 26 January 2026: $10 per room per night

Accommodation Used
5-Star Property
Grand Mirage Resort & Thalasso Spa

Standard Check-In/Out Time
Standard Check-In Time: 15:00
Standard Check-Out Time: 12:00

Parking
Parking is available free of charge.

​​Airport Transfers
Private airport transfer is included in this package.
Please note: Once your booking is confirmed, a copy of your flight details must be sent to the Property to determine when and where you will be picked up from. This information will be found on your booking confirmation.
 
Extra Nights
Please inquire with the property directly for rates and availability.

Combining Multiple Bookings
Available
Please note: 
• When combining multiple bookings to extend the length of your stay, please ensure you are purchasing separate bookings on consecutive dates. If you have any queries, please do not hesitate to contact a TripADeal consultant at 1300 859 214.
• Extensions on any inclusions offered as part of the deal are strictly subject to the property’s discretion. 
 
Child Policy
• Infants 0 – 3 stay free of charge at the property, sharing existing bedding with parents and do count towards the maximum room capacity.
• Cots/cribs are free of charge (subject to availability).
• Children are classed as 4 - 11 years old.
• Children are limited to the following inclusions:
*Sharing bed with parents
*All Inclusive
Please note: not all inclusions can be offered to children, subject to the individual deal on offer.
• Ages 12 years and above are classed as adults.
Please note: Children must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors allowed. 

Extra Child Policy 
Children are classed as ages 4 to 11 years old (See check out for rates).
Please note: any additional children sharing a room will receive the following inclusions: 
*Extra Bed
*All Inclusive
Please note:  
• not all inclusions can be offered to children, subject to the child’s age and the individual deal on offer.
• If you would like to add additional children to your booking, this can be done at checkout.

Extra Adults Policy 
Adults are classed as 12 years & over (See check out for rates) 
Please note: any additional person sharing a room will receive the following inclusions: 
*Extra Bed
*All Inclusive
Please note: 
 • If you would like to add additional adult/s to your booking, this can be done at checkout.

• Visa fees and requirements 
• Return international flights not stated in the deal offer
• Domestic transfers / flights not stated in the deal offer
• Meals/beverages not stated in the deal offer
• Additional people per room
• Optional gratuities/tipping 
• Optional activities/tours
• Personal expenses
• Travel insurance
 • Tourist Levy IDR 150.000 (approx $16 AUD) per person

Please be informed that all passengers arriving in Indonesia will have to fill in a health screening card detailing their travel in the past 21 days and their health status and Indonesia custom declaration form is used to declare goods brought into the country, ensuring compliance with customs regulations, collection of applicable duties, and prevention of prohibited or restricted items entering Indonesia. The Health Screening Card can be found here and The Indonesia Custom Declaration can be found here. Upon completion, passengers will receive a QR code to be saved in the form of a screenshot and link to be presented upon arrival if requested.

Inclusions Terms and Conditions
Private Return Airport Transfer:

• You are required to inform the hotel of your arrival details at least one week prior to arrival.
• Upon arrival, please proceed toward the arrival hall gate, where our dedicated driver will be waiting for you in front, holding a Grand Mirage Resort & Thalasso Bali paging board.

All-Inclusive Package:

• Unlimited Food: Enjoy daily breakfast, lunch, dinner, and supper at any of the open onsite restaurants.
• Dinner Options: Buffet dinner with live entertainment at Rama Live Stage (available four times per week). Themed Night Buffet Dinner at Rama Live Stage, with entertainment every night from 18:30 to 22:00. Degustation Dinner with wine pairing (available once per week).
• Room Service: Available for food only.
• Romantic Dinner: A one-time romantic dinner for two people is included. Guests must inform the reception in advance to arrange the dinner.
• Unlimited Beverages: Alcoholic and non-alcoholic drinks from a selected menu are available daily from 11:00 until midnight at any open bars. Premium beverages are available from 21:00 until midnight at Panorama Lounge.
• Mini Bar: Refilled once daily throughout your stay.
• Beverage Discounts: 30% discount on all other beverages, including champagne and imported wine, at any outlet. Not applicable to room service. Discounts are not combinable with other offers.

Exclusive Vouchers:

• Thalasso Bali Spa: One-time USD 30 Spa Voucher per adult (not combinable or cumulative with other vouchers).
• Sea Walker Experience: One-time USD 55 Sea Walker Voucher per adult (not combinable or cumulative with other vouchers).

Facilities & Services:

• Water Sports: Unlimited access to non-motorised water sports.
• For Aqua Medic Pool, you are required to make a reservation at least 1 day in advance.
• Laundry Service: Two pieces of laundry per person daily (excludes dry cleaning).
• Late Checkout: Complimentary late checkout until 14:00, subject to availability.
• Infinity Pool: (Adults only) Open daily from 07:00 to 17:00.
• Extended Stay Benefit: Guests staying 7 or 10 nights receive one complimentary ticket per person to the Devdan Show at Bali Nusa Dua Theatre. The show is performed four days a week (Monday, Wednesday, Friday, and Saturday at 19:30). Duration: Approximately 90 minutes. Reservations can be made up to three months in advance.

Kids Facilities:

• The Kids Mini Water Park is located in the outdoor area of Family Paradise and is open daily from 09:00 to 18:00.
• The Mini Water Park is exclusively for children up to 15 years old.
• Children must be under parental supervision at all times.

Restaurants:
Grand Café Restaurant
(Open 24 hours) - International and Asian Cuisine (Indian and Chinese breakfast corner) 

• Buffet lunch 12.00 to 15.00 hours
• High Tea 16.00 to 18.00 hours
• Dinner 19.00 to 22.00 hours

Bumbu Delhi Indian Restaurant in Bali
Indian Cuisine 

• Open Sundays & Thursdays from 18.00 to 23.00 hours. Last Order 22.30 hour

Panorama Bar & Music Lounge
Wide selections of cocktails, mocktails and fresh juice

• Open from 17.00 to 01.00 

Jukung Restaurant
Grilled seafood cuisine

• Open 11.00 to 17.00 hour

Rama Live Entertainment
Themed buffet dinner

• Performances starting from 19.00 to 22.00 hours, based on schedule

Chopsticks Chinese Restaurant
An authentic restaurant serving tasteful Chinese dishes and seafood.

• Open daily from 12.00 to 21.00

Mahi-Mahi Kitchen
Wide selections of tantalising cuisines

• Open daily from 10.00 to 18.00

Ibu Kitchen
Creative Indonesian recipes

• Breakfast 07.00 to 10.30 
• Dinner 18.00 to 22.00 

Coconut Pool Bar
Wide selection of cocktails, mocktails and fresh juices

• Open from 10.00 - 18.00 

JJ Rooftop Lounge
Wide selection of beverages

• Open from 18.00 – 23.00 hours

Property Policy
• Bookings are essential and subject to availability.
• Voluntary Date change requests must be made prior to the Book By date and no later than 14 days prior to check-in.
• Any changes to confirmed bookings are at the discretion of the property and charges may apply.
• All activities and services are subject to availability.
• Additional expenses such as (but not limited to) flights are not included with this offer.
• Package cannot be split.
• Additional guests not included in the deal price are to be paid directly to the hotel.
• Valid photo ID may be requested at the time of check-in and a valid credit card may be required for pre-authorisation for any incidentals.
• Offer only available for consecutive nightly stays.
• Not valid in conjunction with any other offer or on existing reservations.
• This offer is non-combinable with any other promotions.
• Any unused portion of the package is non-refundable and cannot be exchanged for other services or cash.

Climate & Average Temperatures
Bali
Bali is a tropical island located in Indonesia. Its climate is characterised by warm temperatures throughout the year. The island experiences two distinct seasons, the wet season and the dry season. Bali's climate makes it a popular destination for tourists seeking warm and sunny weather, especially during the dry season when outdoor activities, water sports and beach relaxation are at their best. However, the wet season can also have its unique charm and is a time when Bali's lush landscapes are particularly vibrant.

The wet season in Bali typically occurs from November to March with December and January being the wettest months. The island experiences frequent rainfall, high humidity and overcast skies during this period. Rainfall is often heavy and can lead to occasional flooding in some areas. The temperatures during the wet season remain warm with average daytime highs ranging from 28°C to 31°C. The nights are also relatively warm, dropping to around 23°C to 26°C.

The dry season in Bali extends from April to October and is the most popular time for tourists to visit. This period offers plenty of sunshine, lower humidity and clear skies. Rainfall is minimal during the dry season, making it an ideal time for outdoor activities and beach-related experiences. Average daytime temperatures during the dry season range from 31°C to 33°C, and nighttime temperatures are typically cooler, with lows ranging from 24°C to 26°C.

Please note: While these are the general climate patterns for Bali, there can be some variation from year to year and microclimates may exist in different parts of the island. Additionally, Bali's climate is influenced by its location near the equator, so temperatures and weather conditions are fairly consistent.

Gratuities / Tipping
Gratuities (tips) are not included in the package price for other services offered.
Tipping for services provided is always a matter of personal discretion, however, please be aware that tipping is considered by many locals to be a part of their normal remuneration and they may approach you for payment and there is no need to be intimidated by the request.

A tourist visa will be issued upon arrival if staying less than 30 days and travelling on an Australian passport. A visa fee of IDR 500,000 applies (approximately AUD $50, subject to change) and it is best to have this amount in cash upon arrival to ensure smooth entry. To avoid long queues at the airport, you can also apply for a visa on arrival online through this website.

Important: 
• Please start arranging your visa three weeks before departure to account for any delays due to consulate operating hours.
• Visa rules are subject to change. Please check with the nearest embassy, consulate or immigration department of the destination/s you are visiting once you receive your travel documentation to ensure you have the most up to date information.
Please note: 
• Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.
• It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for visas. This may, in turn, affect the type of application required.

Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. We strongly recommend you take out travel insurance when making your booking. Whether it’s a potential medical emergency, a flight cancellation, a delayed suitcase, or an unforeseen event, it's important to ensure you're adequately protected. For more information or advice visit https://www.tripadeal.com.au/travel-insurance

Voluntary Changes
This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket, date/accommodation changes or a Purchase Confirmation reissue.
• Changes - $50 AUD per booking + any additional charges applied by the airline/accommodation/other travel providers.

Please note: Date change requests must be made no later than 14 days prior to check-in 

Please note: For Buy Now Choose Dates Later you will need to select a date prior to the Book By Date. (Please see the ‘Buy now choose dates late’ section for this date)

Book with confidence (Cancellation Policy)
Covid-19 Booking Policy:
• TripADeal Escape packages are non-refundable. If your stay is unable to proceed due to Covid-19-related travel restrictions, prior to the final confirmation date listed above, TripADeal will provide you with a free date change. Future dates may be limited and subject to availability.
• If your stay is affected by Covid-19 related travel restrictions after the confirmation date stated above, you will be issued a TripADeal open credit for the full amount. 

Supplier Fees
In the event the Travel Offer you have purchased is unable to proceed, and/or a Travel Supplier is unable to fulfil the Travel Offer due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. TripADeal has committed to these costs as your Agent and will endeavour to recover all funds committed and/or paid for your Travel Offer, but this may not be possible in all circumstances. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event, TripADeal is unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee. This fee is not revenue-raising and is paid to or withheld by our suppliers when recovering payments.