Phuket, Koh Samui & Beyond

Return international full-service flights (economy class), departure city surcharges may apply

7 nights 3-4 star accommodation, including a night in a unique floating bungalow in Khao Sok National Park

Enjoy 10 meals including daily breakfast

English-speaking local tour leader (days 2, 3, 4 & 6)

Airline taxes and surcharges

National park entrance fees

Transportation by air-conditioned vehicles

Return airport transfers

Longboat transfer to Khao Sok

Ferry transfer from Khao Sok to Koh Samui

Arrive Early: Arrive up to 30 days before your tour starts. (Does not include hotel accommodation, meals or transfers)

Stay Behind: Return up to 30 days after your tour concludes. (Does not include hotel accommodation, meals or transfers)

Stopover Packages: Break up the long-haul flight with a stopover at a fantastic location. (See checkout for details)

Optional Tours: Optional experiences and tours are available to add to your itinerary. (See checkout for details)

Flight Upgrades: Upgrade to Business Class. (See checkout for details)

Preferred Airline: Fly with a preferred airline. (See checkout for details)

Please note: Extra charges may apply. See the Important Info section and checkout cart for fees and details.

Today depart from Australia (or New Zealand) for Phuket, Thailand. Upon arrival be met by a tour representative and transferred to your hotel. In the evening you will meet your fellow travellers and enjoy a traditional Thai welcome meal.

Sawadee (hello) and a warm welcome to Phuket, the largest island in Thailand. Discover this island paradise, known for its breathtaking beaches, lively nightlife, and profound cultural legacy.

Please note: Due to flight scheduling and availability, some departures may occur on Day 0. Affected customers must be available to depart the day before. Flight times will be indicated on your final documents, issued 4-6 weeks before departure.

Overnight: Kee Resort & Spa or similar

Meals included: Dinner; In-Flight

Today you’ll have the opportunity to familiarise yourself and explore the highlights of Phuket on a full-day tour. Starting around 10:00, you will be met in the hotel lobby and then head to Karon Viewpoint. Enjoy the incredible scenery with panoramic views of the Andaman Sea and the lush green hills from Karon Viewpoint, then drive down to Phuket Old Town for a stroll through the fascinating streets to admire the colourful Sino-Portuguese shophouses. Visit the Phuket Peranakan Museum to learn about the diverse mix of Peranakan cultures. Here take a break for lunch (not included), with many great options to choose from, serving both Thai and Peranakan cuisine.

Afterwards, we head off to see the iconic symbol of serenity and spirituality, the Big Buddha. Perched atop Nakkerd Hill, this majestic 45-metre tall statue offers panoramic views of the island. Crafted from white marble, the Big Buddha exudes a sense of tranquillity and grace. From the Big Buddha Temple, we head to Laem Phromthep, a cape at the southernmost tip of Phuket, and a great spot to watch the sun set over the Andaman Sea. Enjoy the breathtaking views as the sun dips below the horizon.

You’ll have the evening at leisure to explore. We recommend a visit to Bangla Road, located in Patong Beach, a vibrant and lively hub known for its bustling nightlife. This pedestrian street comes to life after sunset, transforming into a neon-lit extravaganza of bars, nightclubs, and entertainment venues.

Overnight: Kee Resort & Spa or similar

Meals included: Breakfast

This morning, after breakfast, you will be collected from the hotel and transferred to Khao Sok National Park. Established in 1980 the National Park is made up of a thriving native rainforest, waterfalls, majestic limestone cliffs and an island-studded lake covering 739 square kilometres. There are 311 species of bird, 48 species of mammal, 30+ species of bats, countless insects and reptiles, around 200 wild Asian elephants, and although secretive and rarely sighted, it’s estimated 200-250 tigers are remaining within the park.

Once you arrive in the national park, experience an orientation by your local guide. All large suitcases will be stored at the office, and we recommend that you bring a small backpack-style bag for your time in Khao Sok. Next you will be transferred to your accommodation by a traditional longboat, stopping at a few scenic locations en route. Once you arrive at your floating raft-house accommodation lunch will be served.

The afternoon and evening activities can vary depending on the time of year and the weather. You may visit a waterfall, trek to a scenic viewpoint or go on a longtail boat safari, for example. Afterwards, return to the raft house to relax, swim, kayak and enjoy dinner.

Overnight: The Laguna Chiewlarn Floating Resort or similar

Meals included: Breakfast; Lunch; Dinner

The day starts early, with a morning wildlife safari by longboat, after which you will return to the raft house for breakfast and some free time to swim or kayak before checking out. You will be transferred to the pier on the east coast of Thailand to board the ferry to Koh Samui.
Once you arrive on the island of Koh Samui, you will be met and transferred to your hotel where you can enjoy the remainder of the day at leisure.

Overnight: Baan Samui Resort or similar

Meals included: Breakfast

Today you will have the day at leisure to explore the enchanting island of Koh Samui. Known for its palm-fringed beaches, coconut groves and dense, mountainous rainforest. You could choose to explore the cultural side with a visit to Wat Plai Laem, featuring an 18-armed statue of Guanyin and the iconic 12 metre tall golden Big Buddha statue at Wat Phra Yai Temple. Or, you could opt for a day of relaxation on one of the pristine beaches, or book in for a traditional Thai massage at one of the many Spa and Wellness centres.

Alternatively, you can join an optional tour as below:

Optional Tour 1: Elephant Kingdom Sanctuary - 3,000 THB per person (payable on tour)
Duration approximately 3 hours (Morning (09:00-12:00) \ Afternoon (14:00-17:00))
Transfers included.
Nestled in the lively heart of Koh Samui you’ll find a sanctuary that’s a true paradise for elephants. Here, they’re free to be their magnificent selves, far from the burdens they once shouldered in the tourism industry. Prepare to be moved as you witness the extraordinary bond between the elephants and their mahouts. Experience the thrill of the innovative Skywalk, where you can watch the elephants as they roam, feast, play and revel in the sheer joy of life.

Optional Tour 2: Thai Cooking Class - 2,300 THB per person (payable on tour)
Duration approximately 4 hours (10.30-14.30)
Transfers included.
Embark on a culinary journey into the heart of Thai cuisine with an immersive Thai cooking class. Unlock the secrets of this globally celebrated culinary tradition as you master the art of creating four authentic Thai recipes. Dive into the vibrant world of Thai flavours by concocting fresh coconut cream, crafting aromatic curry pastes, and blending refreshing herbal drinks. As an extra treat, savour a complimentary dessert that perfectly encapsulates the sweet finale to your culinary adventure. Utilising ingredients sourced from a micro-organic farm, this hands-on experience promises a feast for the taste buds and an exploration of the freshest, locally grown produce.

Overnight: Baan Samui Resort or similar

Meals included: Breakfast

Today, after breakfast, you’ll be collected in preparation for your full-day tour of Ang Thong Marine Park, a breathtaking archipelago in the Gulf of Thailand. Comprising 42 pristine islands adorned with limestone cliffs, emerald lagoons and lush jungles, the marine park offers a surreal blend of natural wonders. Embark on a boat tour to explore hidden coves, snorkel in vibrant coral gardens and hike to panoramic viewpoints. A scenic highlight is the iconic viewpoint at Koh Mae Koh, providing a stunning panorama of the park's surreal landscapes. Additionally, the park served as inspiration for Alex Garland's novel "The Beach." It's an ideal destination for nature lovers, adventure enthusiasts and anyone looking to explore the unspoiled beauty of Thailand's marine life and landscapes. After this epic day, you’ll be returned to the hotel to enjoy the remainder of the evening at your own leisure.

Overnight: Baan Samui Resort or similar

Meals included: Breakfast

Today, you have a day at leisure to relax or explore the natural wonders of Koh Samui, alternatively you can choose to join an optional tour:

Optional Tour 1: Elephant Kingdom Sanctuary - 3,000 THB per person (payable on tour)
Duration approximately 3 hours (Morning (09:00-12:00) \ Afternoon (14:00-17:00))
Transfers included.
Nestled in the lively heart of Koh Samui you’ll find a sanctuary that’s a true paradise for elephants. Here, they’re free to be their magnificent selves, far from the burdens they once shouldered in the tourism industry. Prepare to be moved as you witness the extraordinary bond between the elephants and their mahouts. Experience the thrill of the innovative Skywalk, where you can watch the elephants as they roam, feast, play and revel in the sheer joy of life.

Optional Tour 2: Thai Cooking Class - 2,300 THB per person (payable on tour)
Duration approximately 4 hours (10:30-14:30)
Transfers included
Embark on a culinary journey into the heart of Thai cuisine with an immersive Thai cooking class. Unlock the secrets of this globally celebrated culinary tradition as you master the art of creating four authentic Thai recipes. Dive into the vibrant world of Thai flavours by concocting fresh coconut cream, crafting aromatic curry pastes, and blending refreshing herbal drinks. As an extra treat, savour a complimentary dessert that perfectly encapsulates the sweet finale to your culinary adventure. Utilising ingredients sourced from a micro-organic farm, this hands-on experience promises a feast for the taste buds and an exploration of the freshest, locally grown produce.

Overnight: Baan Samui Resort or similar

Meals included: Breakfast

Today, at the appropriate time, you will be transferred to the airport for your return flight back to Australia (or New Zealand). Take a moment to relax, unwind and reflect on the cherished memories crafted amidst the enchanting tropical paradise of Thailand.

Meals included: Breakfast; In-Flight

After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. You must complete the Passenger Information Form within 72 hours of purchase.
 
Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.
 
On purchasing this Travel Offer, you are bound by the General Terms and Conditions and the specific terms and conditions outlined in this Important Information. 
 
Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return.
 
CANCELLATION POLICY
Tour packages are non-refundable. If your tour package is affected by Covid-19-related travel restrictions and you are unable to travel, you will receive either a free date change (credit that is specific to your original package and purchase value) or an open credit less any non-recoverable supplier fees to the value of your original purchase for use on any other tour or package available via the TripADeal website.
 
Please note: Date change credits are subject to availability and not guaranteed until confirmed by TripADeal, not the tour operator you are due to stay with.
 
We recommend you consider purchasing travel insurance with Covid-19 protection. The standard cancellation policy will apply if you cannot travel because you have tested positive for Covid-19.
 
Please note: All additional charges are payable in AUD (unless otherwise stated). 
 

This travel offer is valid for travel on selected dates until the 9th June 2025.
 
This travel offer is priced per person based on a twin share. 
 
Single Traveller Supplement
For solo travellers, a mandatory single supplement of $745 applies. 
Please note: accommodation for single customers who are travelling on a tour or cruise package may be in a single room, depending on availability.
 
Departure Dates
2024:
September: 02, 16
October: 14, 21
November: 4
 
2025:
February: 24
March: 03, 17
May: 12, 26
June: 09
 
Please note: see checkout for live dates and availability.

Departure Cities
Sydney, Melbourne, *Brisbane, *Adelaide, Perth, *Auckland (New Zealand)
 
Departure City Surcharges
Brisbane & Adelaide: $100 per person
Auckland: $500 per person
 
International Full-Service Airline(s) Used
• Cabin Class: Economy Class
• Airlines: Qantas, Bangkok Airways, Singapore Airlines, Cathay Pacific, Malaysia Airlines, Thai Airways and any codeshare partners (subject to availability).
Please note: We cannot accommodate one-way flights. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation. 
 
Missed Flights 
If you fail to arrive for your outbound flight, you risk all flight and land arrangements in your destination being automatically cancelled by the airlines and land operator, respectively. Additional fees may apply to reinstate these services. If you miss your flight for whatever reason, please contact us as soon as possible to make arrangements. 
 
Preferred Airline surcharge
• Cabin Class: Economy Class
• Singapore Airlines: $400 per person 
• Qantas: $500 per person 
 
Please note: 
• Preferred airlines are subject to availability. If we are unable to fulfil your request, the above extra cost will be refunded.
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration.
• In the event that a purchased stopover package and a purchased preferred airline upgrade are not compatible, you will have the option to receive a refund for the preferred airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Preferred airline refers to the marketing carrier and could include codeshare partners. 
 
Arrive Early Options
Phuket, Thailand - $300 per person
High-season dates range up to $700 per person, subject to availability (only available for purchases over the phone)
Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• You may book a date to arrive early via our website but only a date that is within 30 days of the tour departure date. If you wish to arrive earlier than 30 days before your tour departure date, please call our friendly staff for availability and pricing. Additional costs may apply
• No flight booking changes or cancellations are permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• A high season arrive early can be purchased for up to $700 per person, subject to availability.
• High season surcharges apply to flights departing between the below date ranges (only available for purchase over the phone):
• 01 June 2024 - 14 August 2024
• 23 September 2024 - 20 October 2024
• 06 December 2024 - 31 January 2025
• 28 March 2025 - 27 April 2025
• 16 June 2025 - 20 July 2025
 
Stay Behind Options
Koh Samui, Thailand - $300 per person
High-season dates: up to $700 per person, subject to availability (only available for purchases over the phone)
Please note:
• A stay behind can only be booked up to one month after your package end date upon check-out. Should you wish to stay later, please contact us to request availability. Additional costs may apply.
• No flight booking changes or cancellations are permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• A high season stay behind can be purchased for up to $700 per person, subject to availability.
• High season surcharges apply to flights departing between the below date ranges (only available for purchase over the phone):
• 01 June 2024 - 14 August 2024
• 23 September 2024 - 20 October 2024
• 06 December 2024 - 31 January 2025
• 28 March 2025 - 27 April 2025
• 16 June 2025 - 20 July 2025
 
Stopover Packages 
* Singapore
Includes:
• 2, 3 or 5 nights in 4-star accommodation
• Daily breakfast
• Return airport transfers 
For pricing, please refer to the payment cart at checkout.
Please note: 
• When a pre and post-tour stopover is chosen, the same stopover location must be chosen each way, due to the airline used.
• When selecting an Arrive Early or Stay Behind in conjunction with a Stopover Package, the stopover will take place after the departure date you select for your Arrive Early or Stay Behind.
• Stopover packages are subject to availability.
• In the event that a purchased stopover package and a purchased preferred airline upgrade are not compatible, you will have the option to receive a refund for the preferred airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Blackout dates apply to flights departing between the below date ranges:
2024
• Singapore Grand Prix: 18 - 24 September 2024
• Christmas and New Years Eve - 23 December 2024 to 3 January 2025

2025
• Singapore Grand Prix: September 2025
• Christmas and New Years Eve - 22 December 2025 to 2 January 2026
 
Flight Class Upgrades
Business or Premium Economy Class: For pricing, please refer to the payment cart at checkout.
Please note:
• Upgrade applicable for Australia to Singapore flights only.
• Flight upgrades are subject to availability and pricing changes (if we cannot fulfil your request, the upgrade cost will be refunded).
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed
 

Accommodation Used:
4-Star Properties (Self-Rated)
Phuket, Thailand: Kee Resort & Spa or similar
Khao Sok, Thailand: The Laguna Chiewlarn Floating Resort or similar
3 Star Properties (Self-Rated):
Koh Samui, Thailand, Baan Samui Resort or similar
 
Please note: Accommodation/rooms offered are based on a lead-in room type and are subject to availability based on seasonality. In the instance a property is not available, a similar standard of accommodation will be provided. Properties will be confirmed and included in your travel pack, which you will receive 4-6 weeks before travel.
 
Extra Nights
Not available.
 
Maximum Room Capacity
2 people.
 
Child Policy
• No child discounts. The full price applies to all children travelling with their parents.
• Valid for children 8 years old and over.
Please note: Children must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors are allowed.
 
Triple Share
Not available
 
Bedding Configuration
Twin or double bedding (subject to availability).
 

Minimum group size 6, maximum group size 20 per vehicle.
Please note: a Small Group Tour is defined as a tour with no more than 20 travellers per vehicle.
 
Optional Tours/Activities
• Day 5 or 7 Elephant Kingdom Sanctuary: 3,000 THB per person (payable on tour)
Duration approximately 3 hours (Morning (09:00-12:00) \ Afternoon (14:00-17:00))
Transfers included
Nestled in the lively heart of Koh Samui you’ll find a sanctuary that’s a true paradise for elephants. Here, they’re free to be their magnificent selves, far from the burdens they once shouldered in the tourism industry. Prepare to be moved as you witness the extraordinary bond between the elephants and their mahouts. Experience the thrill of the innovative Skywalk, where you can watch the elephants as they roam, feast, play and revel in the sheer joy of life. 
 
• Day 5 or 7 Thai Cooking Class: 2,300 THB per person (payable on tour)
Duration approximately 4 hours (10:30-14:30)
Transfers included
Embark on a culinary journey into the heart of Thai cuisine with an immersive Thai cooking class. Unlock the secrets of this globally celebrated culinary tradition as you master the art of creating four authentic Thai recipes. Dive into the vibrant world of Thai flavours by concocting fresh coconut cream, crafting aromatic curry pastes, and blending refreshing herbal drinks. As an extra treat, savour a complimentary dessert that perfectly encapsulates the sweet finale to your culinary adventure. Utilising ingredients sourced from a micro organic farm, this hands-on experience promises not only a feast for the taste buds but also an exploration of the freshest, locally grown produce.
 
Please note:
• Prices are based per person, are subject to availability, time permitting and weather conditions
• The optional tours listed above must be purchased on checkout or over the phone before submitting your passenger information form (subject to availability). 
• Some tours or shore excursions require minimum numbers to operate.

• Visa fees and requirements 
• Domestic transfers and flights not stated in the deal offer
• Meals/beverages not stated in the deal offer
• Recommended gratuities/tipping 
• Optional activities/tours 
• Personal expenses
• Travel insurance
• Mandatory city tax
 

TOUR GUIDE VS. TOUR LEADER
Tour Guide: 
Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on the history, art, architecture and culture of the city/village/attraction where they are guiding the tour. The guide meets the group at the required place and leaves it at the end of the tour; they do not travel with the group. 
 
Tour Leader: 
An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides at each stop. A tour leader may provide general guidance around a city or village and offer information on the place visited on the bus. However, they are not required to have specific art, architecture, or historical knowledge. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and, if caught doing so, can be fined. 
 
Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when required to enhance the experience of the destination featured. 
 
CLIMATE & AVERAGE TEMPERATURES
Phuket and Koh Samui, both being tropical islands in Thailand, share a similar climate. The climate is characterized by distinct wet and dry seasons.
 
Phuket:
Dry Season (November to April)
This period is considered the high tourist season. During these months, Phuket experiences relatively low humidity and little rainfall. Temperatures range from pleasant to warm, with clear skies and sunny days. December to February is particularly popular for visitors due to the comfortable weather.
 
Wet Season (May to October)
The wet season in Phuket sees higher humidity and increased rainfall. The southwest monsoon brings occasional heavy showers and thunderstorms. September is often the rainiest month. While there can be rainy days, it's important to note that it doesn't rain all day, every day during this season.
 
Koh Samui:
Dry Season (December to February): Similar to Phuket, Koh Samui experiences a dry and relatively cool season during these months. The weather is pleasant, with lower humidity and clear skies. This period is also considered a peak tourist season.
 
Transition Months (March to June):
March and April mark the transition to the wet season, with temperatures gradually rising. May and June can be hot, and occasional brief showers may occur.
 
Wet Season (July to October):
The southwest monsoon brings the wet season to Koh Samui. During these months, the island experiences more consistent rainfall, with September being one of the wettest months. While it can rain heavily, there are also days with intermittent showers and sunny intervals. The landscape becomes lush and vibrant during this period.
 
FLIGHTS
Seat Selection & Frequent Flyer Points:
We do not arrange seat selection. It is essential to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly with seating allocation requirements and/or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the airline once you have your flight information.
 
Passport Validity:
Customers must provide valid passport details either at the time of purchase or no later than 45 days before the departure date. Failure to do so may result in the cancellation of the booking. Customers will be responsible for any costs and fees incurred in this instance.
 
COACH TOUR
Meals:
For meals not included, the tour leader (when available) will offer assistance with reservations, suggestions and directions to local restaurants. It is your responsibility to notify us of any dietary requests/requirements. Please note: We will do our best to meet your requests/requirements; however, we cannot guarantee that we will always be able to.
 
Luggage:
You will be responsible for all your personal belongings whilst on tour. You must carry your own luggage from the vehicle to the hotel room and back to the vehicle. The driver will assist with the uploading and unloading of bags from the vehicle.
 
OTHER
Mobility:
If you require wheelchair access please contact our friendly sales and service team to inquire on your behalf.
 
Fitness Level Required:
A leisurely level of fitness will be required. 
Leisurely is described as light walking, including up multiple stairs, and occasional hiking, may involve uneven surfaces. Able to travel unassisted and get on and off vehicles and small boats. Suitable for most fitness levels and mobility. 
 
Please note: If you have any concerns, please consult your healthcare provider prior to purchase/travel.
 
Gratuities / Tipping:
Land
Gratuities (tips) are not included for the services of the tour leader (when available) and driver throughout the tour. The recommended tip is $5-10 AUD per person per day. This covers the guide/leader and the driver and will be collected on tour. 
 
Please note: Tipping for services provided is always a matter of personal discretion; however, please be aware that many locals consider tipping part of their normal remuneration, and they may approach you for payment; there's no need to be intimidated by the request.
 
Sightseeing:
Please note: If entry to a site is affected by changes in operating hours or public holiday closures, your itinerary, where possible, may be adjusted, or a similar activity will be offered in its place (subject to availability).
 
Shopping: 
Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all your receipts. 
 
Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader.
 
Please refer to our Terms and Conditions regarding shopping for further information.
 

Australian Passport holders may stay in Thailand as a tourist without a visa for up to 30 days if entering by aircraft or 15 days if entering over land (border checkpoint). This visa exemption only applies to persons with a confirmed ticket out of Thailand and at least 6 months passport validity.
 
Important: 
• Visa rules may have changed since Covid-19. Some countries and airlines may require you to obtain an additional visa before arrival. Please check with the nearest embassy, consulate or immigration department of the destination you're entering.
 
Please note: 
• Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.
• It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for visas. This may, in turn, affect the type of application required.
 

Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. We strongly recommend you take out travel insurance when making your booking. Whether it’s a potential medical emergency, a flight cancellation, a delayed suitcase, or an unforeseen event, it's important to ensure you're adequately protected. For more information or advice visit https://www.tripadeal.com.au/travel-insurance

Voluntary Changes
This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.
 
• Changes - $100 AUD per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.
 
Name Changes Due To Passenger Error
• If the incorrect name has been provided, charges of $100 AUD per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.
 
Supplier Fees
In the event the tour package you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the tour due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event we are unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee.