Beauty of Rwanda

• Return international full-service flights (economy class), surcharges may apply

• 7 nights of 3 to 5-star hotel accommodation
• 2 nights of luxury tented lodge accommodation

• 23 meals including daily breakfast

• Gorilla and chimpanzee permits (valued at $1,500 USD per person)
• Park entry fees, park guides and conservation levies
• Bottled water available in vehicles throughout the trip
• English-speaking guides for city tours
• Safari field rangers and trackers
• Airline taxes and surcharges

• Private Landcruiser 4x4 vehicle

• Return airport transfers

• Arrive Early: Arrive up to 60 days before your tour starts (does not include hotel accommodation, meals or transfers)
• Stay Behind: Return up to 60 days after your tour concludes (does not include hotel accommodation, meals or transfers)
• Stopover Packages: Break up the long-haul flight with a stopover at a fantastic location (see checkout for details)
• Flight Upgrades: Upgrade to Business Class (see checkout for details)
• Preferred Airline: Fly with a preferred airline (see checkout for details)

Please note: Extra charges may apply, see the Important Info section and checkout cart for fees and details

Today, depart for Kigali, Rwanda!

Meals included: In-Flight

Upon arrival in Kigali, a tour representative will meet and transfer you to the hotel. En route, enjoy a short introductory briefing before arriving at the hotel. If it is too early for check-in, luggage can be stored until the room is ready.

Enjoy the remainder of the day at leisure to explore Kigali, the vibrant capital of Rwanda, a city that seamlessly blends modernity with tradition, offering visitors a warm welcome and an authentic African experience. Nestled among lush, rolling hills, Kigali is renowned for its cleanliness and progressive spirit, often celebrated as one of Africa's most pleasant capitals to visit. The city boasts a rich cultural scene, from bustling markets like Kimironko, where the aroma of fresh produce and colourful textiles fills the air, to the Inema Arts Center, a hub for contemporary Rwandan creativity.

Kigali also has a burgeoning culinary scene offering everything from traditional Rwandan dishes like brochettes and isombe to international cuisine in chic, modern settings. Rooftop bars and cafés provide panoramic views of the city's iconic hills, perfect for soaking in Kigali's serene yet dynamic atmosphere.

Overnight: Four Points By Sheraton Hotel or similar, Kigali

Meals included: None

Today, enjoy breakfast before embarking on a guided tour of Kigali’s history, profoundly honoured at the Kigali Genocide Memorial, a moving site dedicated to remembrance and education for Rwanda’s path toward healing and reconciliation.

Afterwards, enjoy a scenic drive witnessing the beautiful mountainous landscapes and community life before arriving at Akagera National Park (approximately 144 kilometres).

In the afternoon, experience Lake Ihema by boat. Be on the lookout for wildlife including hippos & crocodiles. Lake Ihema covers a surface area of about 90 kilometres and is approximately 5-7 metres deep. Lake Ihema is well known for having the largest hippo concentration in all of East Africa.

Overnight: Ruzizi Tented Lodge or similar, Akagera National Park

Meals included: Breakfast; Lunch; Dinner

After an early breakfast at the Lodge at 07:00, enjoy an exhilarating full-day game drive through Akagera National Park. The opportunity arises to explore the park’s diverse landscapes, ranging from savannah plains to dense woodlands, while encountering a variety of wildlife in their natural habitat. Search for the Big 5 including lions, leopards, elephants, buffalos and rhinos and other fascinating species such as giraffes, zebras, antelopes and a wide variety of birdlife. This immersive experience offers ample opportunities for photography, relaxation and wildlife observation throughout the day. Enjoy a picnic bush lunch before continuing with the safari game drive.

Return to the lodge in time for a spectacular sunset over Lake Ihema, then enjoy the remainder of the day at leisure.

Overnight: Ruzizi Tented Lodge or similar, Akagera National Park

Meals included: Breakfast; Lunch; Dinner

Check out of the Lodge after breakfast, then embark on a scenic drive to Volcanoes National Park with a brief stop in Kigali on route (approximately 220 kilometres). Arrive in the early afternoon to check in to the hotel with time to relax and refresh before dinner.

Overnight: Five Volcanoes Boutique Hotel or similar, Rwanda

Meals included: Breakfast; Lunch; Dinner

After an early breakfast, journey into Volcanoes National Park in time for a group briefing at 07:00 before the trek in search of the magnificent gorillas.

The entire experience takes between 3 to 7 hrs, inclusive of 1 hour which enables you to spend time with the Gorillas. The chance of seeing gorillas in Rwanda is high, with expert guides and tracker's locating known family groups. Quietly enjoy an hour close by as the gorillas go about their daily lives unhindered. The alpha male silverback leads the way, the mother caring for the young ones and the black-backs (juveniles) playfully wrestling like humans. It is a breathtaking experience.

Afterward, the trek returns to base, where a guide will be waiting to escort you to the lodge for lunch.

Enjoy the remainder of the afternoon at leisure.

Overnight: Five Volcanoes Boutique Hotel or similar, Rwanda

Meals included: Breakfast; Lunch; Dinner

After breakfast, check-out, then begin a scenic drive to Lake Kivu, approximately 4.5 hours. Upon arrival, check in to the stunning Lake Kivu Hotel, offering breathtaking views of the lake.

Enjoy the remainder of the day at leisure or choose to embark on an optional excursion. Grab the opportunity for a sunset boat ride to watch the famous Kivu swimming cows in action, choose a thrilling jet ski ride or a serene kayak excursion. (bookable on tour, charges apply)

Each experience offers a unique way to soak in the stunning lake views before dinner and a restful night.

Overnight: Cleo Lake Kivu Hotel or similar, Lake Kivu

Meals included: Breakfast; Lunch; Dinner

After breakfast, check out of the hotel and begin an approximate 2.5 hour journey along the scenic Kivu Belt to Nyungwe National Park.

Nyungwe National Park is renowned for its rich biodiversity, home to over 13 primate species, including chimpanzees, Rwenzori colobus monkeys, blue monkeys and golden monkeys. Additionally, the park hosts more than 300 bird species, making it an exceptional destination for birdwatching, with several endemic and rare species to observe.

Check into the hotel and enjoy the afternoon at leisure.

Overnight: Nyungwe Top View Hill Hotel or similar, Nyungwe National Park

Meals included: Breakfast; Lunch; Dinner

Start your day with an early breakfast, in preparation for a 05:00 departure. Embark on an approximately 1.5-hour drive along a rugged "African massage" road, winding through picturesque hillsides and expansive tea plantations.

Upon arrival at your destination, you'll be briefed by a Park Guide before beginning the chimpanzee trek with the rare opportunity to spend an hour with these fascinating, human-like primates. Unlike gorillas, chimpanzees are fast and exceptional tree climbers, so an early start is essential to be able to spot them before they move deeper into the forest, where it is harder to find them.

After the chimpanzee trek, enjoy a relaxing picnic lunch.

Afterwards, stoll along the stunning 70-metre high Canopy Walkway, offering an incredible bird’s-eye view of the forest below. Experience Rwanda's unparalleled biodiversity as you walk above the treetops, with sights of orchids, monkeys, birds, and much more.

Return to the hotel and enjoy the remainder of the day at leisure.

Overnight: Nyungwe Top View Hill Hotel or similar, Nyungwe National Park

Meals included: Breakfast; Lunch; Dinner

After breakfast at the hotel, check out and begin an approximately 7-hour scenic drive back to Kigali.

Along the way, stop at Nyanza to visit the King’s Palace, the former residence of Rwanda’s last monarch. Delve into the rich history of Rwanda’s ancient traditions and the practices of the royal court. Experience the daily life of the monarchy and the fascinating customs that in the past, shaped Rwanda’s royal heritage. You’ll also have the chance to see the iconic Inyambo, a breed of royal long-horned Ankole cows, as they parade while being serenaded by shepherds with traditional songs.

Overnight: Four Points By Sheraton Hotel or similar, Kigali

Meals included: Breakfast

Today, enjoy breakfast before being transferred to the airport for your international flight back to Australia (or New Zealand).

Meals included: Breakfast; In-Flight

Meals included: In-Flight

After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. You must complete the Passenger Information Form within 72 hours of purchase.

Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.

Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return.

Cancellation and Refund Policy
By placing a booking with us, you acknowledge the following important information:
• we act as your booking agent; TripADeal is a booking services provider, and curates the Travel Offers available on our website. We act as your booking agent, and we receive payment for the Booking Services as part of the booking price, however, we do not provide any of the Travel Services (flights, accommodation, tours or other products or services) included in your booking – the Travel Services are provided by a number of third party Travel Suppliers. 
• each booking is unique; our Travel Offers are made up of a variety of different components and are, during the booking process, uniquely tailored to suit your requirements, for example, departure dates and ports, flight and room upgrades, tour inclusions, etc. 
• changes/modifications to your booking may not be possible; once your booking has been made, changes or modifications may not be possible, and where possible, may incur a fee. It is important to ensure that the information you provide during the booking process is accurate and up to date, and that you read the Travel Offer carefully before placing your order. 
• Travel Offers are a package; our Travel Offers have been curated into package offerings and must be used as a package – individual components cannot be used independently of the full package offering. 
• our Travel Offers are generally non-refundable; i n order to provide great value Travel Offers, we work with a variety of Travel Suppliers to find the best deals – this often means the Travel Suppliers’ offerings are non-refundable to ensure the best price. We recommend that you obtain travel insurance as soon as you make a booking with us. 
To read more about our Cancellation and Refund Policy, please click here.

General Terms and Conditions
By placing your booking with us, you acknowledge and agree to our Terms & Conditions, Privacy Policy and Cancellation Policy.

This Travel Offer is valid for travel on selected dates until the 11th November 2025.

Minimum group size 4, maximum group size 12 per vehicle.

This Travel Offer is priced per person based on a twin share. 

Departure Dates & Surcharges
See checkout for live dates and availability.

Single Traveller Supplement
For solo travellers, a mandatory single supplement of $2,300 applies. 
Please note: Accommodation for single customers who are travelling on a tour or cruise package may be in a single room, depending on availability.

Child Policy
• No child discounts are offered. The full price applies to all children travelling with their parents.
• Valid for children 15 years old and over.
Please note: Children must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors are allowed.

Departure Cities     
Sydney, *Melbourne, *Brisbane, *Adelaide, *Perth, *Auckland

Departure City Surcharges
Melbourne: $100 per person
Brisbane & Adelaide: $600 per person
Perth: $250 per person
Auckland: $1,050 per person

International Flight(s)
Full-Service Airline(s) Used  
• Cabin Class: Economy Class
Please note: We cannot accommodate one-way flights. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation. 

Preferred Airline Surcharge
• Cabin Class: Economy Class
• Emirates: $895 per person 
Please note: 
• Preferred airlines are subject to availability. If we are unable to fulfil your request, the above extra cost will be refunded.
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration.
• In the event that a purchased stopover package and a purchased preferred airline upgrade are not compatible, you will have the option to receive a refund for the preferred airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Preferred airline refers to the marketing carrier and could include codeshare partners. 

Arrive Early and Stay Behind Options
Arrive Early
Kigali, Rwanda - From $300 per person, subject to availability.

Stay Behind
Kigali, Rwanda - From $300 per person, subject to availability.

Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• Flight booking changes or cancellations after air tickets have been issued are not guaranteed and may incur additional fees and fare difference, subject to the airline cancellation and change policies.
• Flight changes are subject to availability at the time of booking.
• A high-season Arrive Early or Stay Behind can be purchased for an additional charge, subject to availability. For pricing, please refer to the cart.
• An Arrive Early or Stay Behind can only be booked up to 60 days prior to your package’s start date, or after your package's end date. Should you wish to arrive earlier or stay behind for more than 60 days, please contact us to request availability. Additional costs may apply.
• High season surcharges apply to flights departing between the below date ranges:
• 21st December 2024 - 31st January 2025
• 28th March 2025 - 27th April 2025
• 16th June 2025 - 20th July 2025
• 15th September 2025 - 12th October 2025
• 1st December 2025 - 31st January 2026
• 3rd April 2026 - 20th April 2026
• 26th June 2026 - 17th July 2026
• 18th September 2026 - 9th October 2026
• 12th December 2026 - 26th January 2027

Stopover Packages 
* Dubai, U.A.E
Includes:
• 2, 3 or 5 nights in 4-star accommodation
• Daily breakfast
• Return airport transfers 
For pricing, please refer to the payment cart at checkout.
Please note: 
• When a pre and post-tour stopover is chosen, the same stopover location must be chosen each way, due to the airline used.
• When selecting an Arrive Early or Stay Behind in conjunction with a Stopover Package, the stopover will take place after the departure date you select for your Arrive Early or Stay Behind.
• Stopover packages are subject to availability.
• In the event that a purchased stopover package and a purchased preferred airline upgrade are not compatible, you will have the option to receive a refund for the preferred airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Blackout dates apply to flights departing between the below date ranges:
Abu Dhabi Grand Prix (for Dubai): 4th December - 10th December 2025
Christmas and New Years Eve - 22nd December 2025 to 2nd January 2026
(TBC for all event exact dates for 2025)

 Flight Class Upgrades
Business Class: For pricing, please refer to the payment cart at checkout.
Please note:
• Flight upgrades are subject to availability and pricing changes (if we cannot fulfil your request, the upgrade cost will be refunded).
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration.

Missed Flights 
If you fail to arrive for your outbound flight, you risk all flight and land arrangements in your destination being automatically cancelled by the airlines and land operator, respectively. Additional fees may apply to reinstate these services. If you miss your flight for whatever reason, please contact us as soon as possible to make arrangements. 

Accommodation Used:
3-5 Star Properties (Self-Rated)
Kigali: Four Points By Sheraton
Ruhengeri: Five Volcanoes Bouritique Hotel
Lake Kivu: Cleo Lake Kivu
Nyungwe National Park: Nyungwe Top View Hill Hotel
Akagera National Park: Ruzizi Tented Lodge

Please note: Accommodation/rooms offered are based on a lead-in room type and are subject to availability based on seasonality. In the instance a property is not available, a similar standard of accommodation will be provided. Properties will be confirmed and included in your travel pack, which you will receive 4-6 weeks before travel.
 
Extra Nights
Not available. 
Please note: If you are interested in booking additional nights of accommodation pre or post-tour, please wait until you receive your travel documentation approximately 4-6 weeks before departure for the confirmed list of hotels. If booking your own additional accommodation directly with the hotel, please be aware that you may be required to change rooms at the start/end of your tour. 
 
Maximum Room Capacity
2 people.
 
Triple Share
Not available. 
 
Bedding Configuration
Twin or double (subject to availability).

• Visa fees and requirements 
• Domestic transfers and flights not stated in the deal offer
• Meals/beverages not stated in the deal offer
• Optional gratuities/tipping 
• Optional activities/tours 
• Personal expenses
• Travel insurance
• Any costs associated with an interruption to your tour as a result of an airline schedule change or cancellation
• Mandatory city tax

Land
Gratuities (tips) are not included for the services of the tour leader (when available) and driver throughout the tour. The recommended tip is $5 - $15 USD per person per day. This covers the guide/leader and the driver and will be collected on tour. 

Please note: Tipping for services provided is always a matter of personal discretion; however, please be aware that many locals consider tipping part of their normal remuneration, and they may approach you for payment; there's no need to be intimidated by the request.

TOUR GUIDE VS. TOUR LEADER
Tour Guide: 
Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on the history, art, architecture and culture of the city/village/attraction where they are guiding the tour. The guide meets the group at the required place and leaves it at the end of the tour; they do not travel with the group. 

Tour Leader: 
An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides at each stop. A tour leader may provide general guidance around a city or village and offer information on the place visited on the bus. However, they are not required to have specific art, architecture, or historical knowledge. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and, if caught doing so, can be fined. 

Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when required to enhance the experience of the destination featured. 

GORILLA TREKKING TIPS & RULES
• When tracking gorillas, wear sturdier clothing to protect against stinging nettles, and solid walking shoes. A lightweight waterproof jacket may come in handy in the moist mountains. You will also need a small backpack to carry water and snacks
• Obey the local guide's instructions at all times, for the safety of the Gorillas and visitors.
• Porters are available at a fee (if required) to carry your daypack and help you up the steep slopes when gorilla tracking.
• The minimum age for Gorilla trekking is 15 years.

TYPICAL DAY ON GORILLA TREK:
Wake up at dawn, Tea/coffee & a snack. The lodge packs your lunch and you head to the starting point. You meet your Park guide for a briefing and then visit your assigned Gorilla group. The tracking experience involves hiking on some of the strenuous terrains through the Mountain forest chasing the primates. Wear sturdier clothing to protect against stinging nettles, and solid walking shoes. Consider bringing a lightweight waterproof jacket and simple gardening or leather gloves as well as gaiters. A lightweight waterproof jacket may come in handy in the moist mountains. You spend one hour in a face to face encounter, observing their daily life, social cohesion or behaviours just as in any other human family. The Gorilla family is led by the strongest Silverback male Gorilla, mostly the eldest male or Alpha male and they lay a Nest for a night every day due to their movements. They sleep 12 hrs a day; 6am - 6pm and spend the rest of the day chasing food, playing, socializing and exploring their natural habitat. The entire trekking experience takes 3 to 7 hrs depending on the visited group location.

CURRENCY: 
Currency is the Rwandan Francs (FRW). However, USD is widely accepted at all hotels/lodges, restaurants as well as by individuals. Exchange is possible in hotels and restaurants that also accept the usual credit cards.

CLOTHING: 
Wear light-coloured clothing for your safaris and warmer clothes for Gorilla trekking. It is advisable to bring a jacket or windbreaker for early morning safaris and cover yourself in the evening and morning with long sleeves and trousers to avoid mosquitoes. The mosquito repellant would be necessary. The terrain is often uneven and sensible shoes are essential.

WATER: 
Tap water is not safe for drinking. A small bottle of mineral water is at your disposal in your vehicle per person per day. Hotels and lodges provide a bottle of water per person per day in your room.

ACCOMMODATION / MEALS: 
Most hotels have swimming pools. Bath towels are provided. Wifi internet connection is often available at all hotels & restaurants."Buffet" Meals or a choice of menus. Meals in hotels and lodges remain under the British and French influence: breakfast including eggs, bread, bacon and vegetarian dishes.The fruits are excellent: Tree tomato, sweet banana, pineapple, pawpaw, passion fruit, mango, among others.

TRANSPORT: 
Throughout the trip you will be in Landcruiser 4x4 with a driver-guide.

PLASTIC BAN NOTE ON RWANDA:
Please refrain from bringing plastic bags to Rwanda. Banned by law since 2008, any plastic bags in your luggage would be confiscated at the airport or other point of entry.

CLIMATE & AVERAGE TEMPERATURES
Rwanda
In Rwanda, the summers are short, warm, and partly cloudy and the winters are short, comfortable, wet, and overcast. Over the course of the year, the temperature typically varies from 16°C to 28°C and is rarely below 14°C or above 31°C. The best time of year to visit Rwanda for warm-weather activities is from mid June to mid September.

Weather
We always suggest referring to an online source for the most up-to-date weather information for your destination/s.

FLIGHTS
Seat Selection & Frequent Flyer Points:
We do not arrange seat selection. It is essential to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly with seating allocation requirements and/or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the airline once you have your flight information.

Passport Validity:
Customers must provide valid passport details either at the time of purchase or no later than 45 days before the departure date. Failure to do so may result in the cancellation of the booking. Customers will be responsible for any costs and fees incurred in this instance.

COACH TOUR
Meals:
For meals not included, the tour leader (when available) will offer assistance with reservations, suggestions and directions to local restaurants. It is your responsibility to notify us of any dietary requests/requirements. 

Please note: We will do our best to meet your requests/requirements; however, we cannot guarantee that we will always be able to.

Luggage:
You will be responsible for all your personal belongings whilst on tour. You must carry your own luggage from the vehicle to the hotel room and back to the vehicle. The driver will assist with the uploading and unloading of bags from the vehicle.

OTHER
Mobility:
If you require wheelchair access please contact our friendly sales and service team to inquire on your behalf.

Fitness Level Required:
Adventure (and spontaneity) create some of the best travel memories. Bear in mind, your home schedules and timings might not be adhered to on tour - it's all part of the fun!

An active level of fitness will be required. Expect medium-level hikes on uneven surfaces/trails. The gorilla trekking can be particularly difficult and exhausting depending on the location of the gorillas within the national park. However, gorilla trekking is not a compulsory activity.
 
Please note: If you have any concerns please consult your healthcare provider prior to purchase/travel. 

Sightseeing:
Please note: If entry to a site is affected by changes in operating hours or public holiday closures, your itinerary, where possible, may be adjusted, or a similar activity will be offered in its place (subject to availability).

Shopping: 
Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all your receipts. 
Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader.
Please refer to our Terms and Conditions regarding shopping for further information.

Australian and New Zealand Passport holders can get a free 30-day tourist visa on arrival.

Important: 
• Please start arranging your visa three weeks before departure to account for any delays due to consulate operating hours.
• Visa rules are subject to change. Please check with the nearest embassy, consulate or immigration department of the destination/s you are visiting once you receive your travel documentation to ensure you have the most up to date information.
• It is your responsibility to be travel-ready and ensure that you are aware and comply with any destination or travel requirements, including the validity of all required travel documents.
• Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.
• It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for visas. This may, in turn, affect the type of application required.

Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. We strongly recommend you take out travel insurance when making your booking. Whether it’s a potential medical emergency, a flight cancellation, a delayed suitcase, or an unforeseen event, it's important to ensure you're adequately protected. For more information or advice visit https://www.tripadeal.com.au/travel-insurance

Voluntary Changes
This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.
• Changes - $100 per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Name Changes Due To Passenger Error
• If the incorrect name has been provided, charges of $100 per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Supplier Fees
In the event the tour package you have purchased is unable to proceed, and/or a Travel Supplier is unable to fulfil the tour due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event we are unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee.