5 Star Vietnam Fly & Stay

• Return international flights (economy class), surcharges may apply
• 2 internal flights from Da Nang to Cam Ranh, and Cam Ranh to Phu Quoc

Radisson Hotel Danang

• 3 nights of hotel accommodation at Radisson Hotel Danang
• Complimentary daily breakfast
• Welcome drink upon arrival
• 2 bottles of mineral water per day
• In-room coffee and tea facilities
• Complimentary high-speed internet access

Radisson Blu Resort Cam Ranh

• 3 nights of hotel accommodation at Radisson Blu Resort Cam Ranh
• Complimentary daily breakfast
• Welcome drink upon check-in
• Complimentary non-alcoholic drinks in the minibar upon arrival
• Complimentary shared scheduled shuttle bus for airport transfer and Nha Trang city transfer
• Access to pool, fitness centre, private beach, and sauna and steam in the gym

Radisson Blu Resort Phu Quoc

• 4 nights of hotel accommodation at Radisson Blu Resort Phu Quoc
• Complimentary daily breakfast
• Complimentary beach sports, kayak, bicycle, stand-up paddle, snorkelling equipment and gym
• Complimentary pool access
• In-room coffee and tea making facilities
• Complimentary high-speed internet access
• Complimentary shuttle bus as per hotel schedule

• Enjoy daily breakfast

• Airline taxes and surcharges

• Arrive Early: Arrive up to 30 days before your tour starts (does not include hotel accommodation, meals or transfers)
• Stay Behind: Return up to 30 days after your tour concludes (does not include hotel accommodation, meals or transfers)
• Flight Upgrades: Upgrade to Business Class (see checkout for details)
• Premium Accommodation: Upgrade your accommodation package (see checkout for details)

Please note: Extra charges may apply, see the Important Info section and checkout cart for fees and details

Begin your adventure with a flight to Da Nang, Vietnam. Upon arrival, make your own way to the Radisson Hotel Danang where you’ll settle in for a 3-night stay.

Radisson Hotel Danang is perfectly positioned within walking distance of My Khe Beach, one of Vietnam’s most famous coastal stretches. Da Nang International Airport, Dragon Bridge and the Son Tra Peninsula are also just minutes away, making it an ideal base for exploring the city.

During your stay you can enjoy the hotel’s luxurious amenities including a rejuvenating spa, a rooftop infinity pool with stunning views and a fitness centre. For those looking to relax, Vivid Bar on the 21st floor serves refreshing cocktails and light snacks. The hotel also offers several dining options allowing you to indulge in a variety of cuisines without leaving the comfort of your accommodation (additional charges apply).

Please note: Some flights may depart on Day 0 due to flight schedules.

Overnight: Radisson Hotel Danang

Meals included: In-Flight

Spend the day at leisure in Da Nang, a dynamic city located on Vietnam's central coast. Known for its long, sandy beaches and modern skyline, Da Nang is also rich in cultural heritage.

You may choose to venture into the nearby ancient town of Hoi An, a UNESCO World Heritage site known for its well-preserved architecture, vibrant lantern-lit streets and charming riverside cafes. Why not spend your day exploring the iconic Marble Mountains which is home to caves, temples and panoramic views? Alternatively, you could take a trip to the Golden Bridge at Ba Na Hills, famous for its unique design and breathtaking scenery.

For a more relaxed day, stroll along the bustling riverside promenade, sample local cuisine or enjoy the sun and surf at My Khe Beach.

Please note: The activities mentioned above are only suggestions and are not included in the package. Activities should be arranged independently.

Overnight: Radisson Hotel Danang

Meals included: Breakfast

Enjoy another free day to further explore Da Nang at your own pace. Whether you’re visiting its historic landmarks or relaxing by the beach, Da Nang offers something for every type of traveller.

Please note: The activities mentioned above are only suggestions and are not included in the package. Activities should be arranged independently.

Overnight: Radisson Hotel Danang

Meals included: Breakfast

Today, at the appropriate time, make your own way to the airport for your flight to Cam Ranh. Upon arrival, head to the stunning Radisson Blu Resort Cam Ranh for a 3-night stay.

Located on the serene coastline of Cam Ranh Bay, the resort offers a peaceful retreat where you can unwind and soak up the natural beauty of Vietnam’s south-central coast. With its white-sand beaches and crystal-clear waters, Bai Dai Beach is the perfect spot for beach lovers.

The resort offers a range of activities including beach sports, kayaking, cycling and yoga classes. After a day of adventure, you could relax at the resort’s spa which features a Himalayan salt chamber, an aromatic steam room and a variety of rejuvenating treatments. For dining, choose from 6 on-site restaurants and bars, offering local and international cuisines (additional charges apply).

Overnight: Radisson Blu Resort Cam Ranh

Meals included: Breakfast

Cam Ranh is a tranquil coastal destination known for its pristine beaches and peaceful atmosphere. Unlike its bustling neighbour, Nha Trang, Cam Ranh offers a more relaxed environment, perfect for travellers looking to escape the crowds.

Spend your day lounging on the beach, swimming in the warm waters or exploring the surrounding areas. If you're in the mood for more activity, the resort offers plenty of recreational options from water sports to guided cycling tours.

Please note: The activities mentioned above are only suggestions and are not included in the package. Activities should be arranged independently.

Overnight: Radisson Blu Resort Cam Ranh

Meals included: Breakfast

Today, enjoy another day discovering this peaceful coastal city.

Overnight: Radisson Blu Resort Cam Ranh

Meals included: Breakfast

Today, at the appropriate time, make your own way to the airport for your internal flight to Phu Quoc. Upon arrival, head to Radisson Blu Resort Phu Quoc where you’ll stay for the next 4 nights.

Nestled along the pristine white sands of Bai Dai Beach, this luxurious resort offers an idyllic setting for a relaxing getaway. Phu Quoc is known for its clear turquoise waters, lush landscapes and vibrant coral reefs. This makes it a haven for nature lovers and beach enthusiasts. The resort features a wide range of amenities including a spa, multiple dining options and beach activities (additional charges apply).

Overnight: Radisson Blu Resort Phu Quoc

Meals included: Breakfast

Phu Quoc is Vietnam’s largest island and a tropical paradise that offers an array of experiences for every type of traveller. Whether you want to relax on its stunning beaches, explore its dense jungles or visit cultural landmarks, Phu Quoc has something for everyone.

Highlights include the UNESCO-listed Phu Quoc National Park and Vinpearl Safari wildlife conservation park. For those seeking a more laid-back experience, the island’s night markets are perfect for tasting local seafood and shopping for souvenirs.

Please note: The activities mentioned above are only suggestions and are not included in the package. These should be arranged independently.

Overnight: Radisson Blu Resort Phu Quoc

Meals included: Breakfast

Enjoy a leisurely day in Phu Quoc where you can continue to explore the island’s natural beauty or indulge in the luxurious facilities at your resort.

Overnight: Radisson Blu Resort Phu Quoc

Meals included: Breakfast

Spend your final full day in Phu Quoc at your own pace. Take a last dip in the turquoise waters, unwind at the spa or explore any remaining sights on your list (additional charges may apply).

Overnight: Radisson Blu Resort Phu Quoc

Meals included: Breakfast

Today, at the appropriate time, make your own way to the airport for your flight to Australia (or New Zealand). Upon arrival, please make your own onward travel arrangements.

Meals included: Breakfast

After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. You must complete the Passenger Information Form within 72 hours of purchase.

Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.

On purchasing this Travel Offer, you are bound by the General Terms and Conditions and the specific terms and conditions outlined in this Important Information. 

Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return.

CANCELLATION POLICY
Tour packages are non-refundable. If your tour package is affected by Covid-19-related travel restrictions and you are unable to travel, you will receive either a free date change (credit that is specific to your original package and purchase value) or an open credit less any non-recoverable supplier fees to the value of your original purchase for use on any other tour or package available via the TripADeal website.

Please note: Date change credits are subject to availability and not guaranteed until confirmed by TripADeal, not the tour operator you are due to stay with.

We recommend you consider purchasing travel insurance with Covid-19 protection. The standard cancellation policy will apply if you cannot travel because you have tested positive for Covid-19.

Please note: All additional charges are payable in AUD (unless otherwise stated). 

This travel offer is valid for travel on selected dates until the 26th August 2025.

This travel offer is priced per person based on a twin share.

Single Traveller Supplement
For solo travellers, a mandatory single supplement applies. 
• Standard Option: $750 per person
• Upgrade Option: $975 per person

Please note: Accommodation for single customers who are travelling on a tour or cruise package may be in a single room, depending on availability.

Child Policy
• No child discounts. The full price applies to all children travelling with their parents.
• Valid for children 12 years old and over.

Please note: Children must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors are allowed.

Departure Dates      
2025
February: 4*, 11, 18, 25
March: 4, 11, 18, 25
July: 15**, 22**, 29^
August: 5^, 12^, 19^, 26^

Please note: See checkout for live dates and availability.

Surcharges
Please note: 
• Dates/months with a ^ incur a high season surcharge of $120 per person.
• Dates/months with a * incur a high season surcharge of $250 per person.
• Dates/months with a ** incur a high season surcharge of $370 per person.

Departure Cities      
Sydney, Melbourne, Brisbane*, Adelaide*, Perth* & Auckland*

Departure City Surcharges
• Brisbane & Adelaide: $600 per person
• Perth: $350 per person
• Auckland: $950 per person

International Full-Service Flight(s)
• Cabin Class: Economy Class

Arrive Early Options
Da Nang, Vietnam - $300 per person
Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• You may book a date to arrive early via our website but only a date that is within 30 days of the tour departure date. If you wish to arrive earlier than 30 days before your tour departure date, please call our friendly staff for availability and pricing. Additional costs may apply
• No flight booking changes or cancellations are permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• A high season arrive early can be purchased for up to $500 per person, subject to availability.
• High season surcharges apply to flights departing between the below date ranges (only available for purchase over the phone):
6th December 2024 - 31st January 2025
28th March 2025 - 27th April 2025
16th June 2025 - 20th July 2025
15th September 2025 - 12th October 2025
1st December 2025 - 31st January 2026

Stay Behind Options
Phu Quoc, Vietnam - $300 per person
Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• A stay behind can only be booked up to one month after your package end date upon check-out. Should you wish to stay later, please contact us to request availability. Additional costs may apply.
• No flight booking changes or cancellations are permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• A high season stay behind can be purchased for up to $500 per person, subject to availability.
• High season surcharges apply to flights departing between the below date ranges (only available for purchase over the phone):
6th December 2024 - 31st January 2025
28th March 2025 - 27th April 2025
16th June 2025 - 20th July 2025
15th September 2025 - 12th October 2025
1st December 2025 - 31st January 2026

Flight Class Upgrades
Business Class: For pricing, please refer to the payment cart at checkout.
Please note:
• Flight upgrades are subject to availability and pricing changes (if we cannot fulfil your request, the upgrade cost will be refunded).
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed

Missed Flights 
If you fail to arrive for your outbound flight, you risk all flight and land arrangements in your destination being automatically cancelled by the airlines and land operator, respectively. Additional fees may apply to reinstate these services. If you miss your flight for whatever reason, please contact us as soon as possible to make arrangements. 

Accommodation Used: 5-Star Properties (Self-Rated)
Da Nang, Vietnam: Radisson Hotel Danang
Within walking distance of My Khe Beach, Radisson Hotel Danang boasts a convenient location minutes from Da Nang International Airport (DAD), Dragon Bridge, and Son Tra Peninsula. Rooms offer breathtaking panoramic views of the ocean, city, and the surrounding mountains. Stay connected with friends or your meetings with free Wi-Fi and charging devices.

Treat yourself to a rejuvenating spa day, where you can find complete relaxation with various health therapies and beauty treatments. Stay in shape at the fitness centre or swim in the rooftop infinity pool. Elevate your day with a refreshing cocktail and some light snacks at Vivid Bar, situated on the 21st floor. A 24-hour concierge ensures that your travel schedule is in safe hands. There are also offer multiple dining options if you would like a delicious meal within steps of your room.

Standard Room Type: Deluxe Room
The Deluxe Room offers comfortable space for couples and both leisure and business travellers. Each room has modern facilities with a stripped-back design and a nature-like lighting system, providing guests with a feeling of relaxation during your stay.
• Room Size: 28m²
• Room Option Valid For: 2 adults
• Bedding Configuration: 1 Double bed or 2 Twin beds

Upgrade Room Type: Premium Ocean Room
The Premium Room with a sea view is an ideal choice for couples looking for a relaxing vacation or for a family gateway. Enjoy the convenient amenities during your stay including in-room coffee and tea facilities. To unwind, choose your preferred entertainment with the flat-screen TV and free Wi-Fi.
• Room Size: 30m²
• Room Option Valid For: 2 adults
• Bedding Configuration: 1 Double bed or 2 Twin beds

Cam Ranh, Vietnam: Radisson Blu Resort, Cam Ranh
Situated on the beautiful coastline of Cam Ranh Bay, the Radisson Blu Resort Cam Ranh welcomes guests looking for a restful retreat by the South China Sea. The lush, landscaped grounds are fringed by the white sands of Bai Dai Beach, where you can enjoy the sun and surf or take advantage of any beach activities and services. If you want to explore the area, ask the concierge to help you plan a sightseeing excursion. Guests appreciate the proximity to Cam Ranh International Airport (CXR), less than 10 minutes from the hotel. Take a drive to the buzzing resort city Nha Trang, about 40 minutes north along the coast, to explore the area’s amusement parks, markets, and nightlife.

After a day of adventures or playing in the waves, recharge in the tranquil spa, which offers extensive facilities, including a healing Himalayan salt chamber and an aromatic floral steam room. For an even more relaxing experience, schedule a massage. Want to keep up your exercise routine during your stay? Take in ocean vistas while you jog in the fitness centre, or swim a few laps in one of the outdoor pools. On offer, is kayaking and cycling, and you can join in a yoga class, tai chi, tennis, badminton, and volleyball. For on-site dining, there are six restaurants and bars as well as room service.

Standard Room Type: Deluxe Ocean View
Enjoy stunning ocean vistas from the balcony of a deluxe room, which includes your choice of a king bed or two twin beds. A smart IPTV, free Wi-Fi, a coffee maker, and free bottled water make you feel at home. The spacious bathroom features a double vanity, a separate shower, and a stand-alone bathtub. The minibar contains soft drinks, and you can order room service when you want a bite to eat. A seating area offers either a work desk or a chaise lounge. Accessible rooms are available.
• Room Size: 45m²
• Room Option Valid For: 2 adults
• Bedding Configuration: 1 Double bed or 2 Twin beds

Upgrade Room Type: Executive Ocean View
Upgrade to a quiet executive room, located on the hotel’s top three floors. These rooms feature a seating area with a chaise lounge and your choice of one king bed or two twin beds. Take in ocean views and enjoy all deluxe room amenities, such as room service and a minibar with soft drinks. Additional perks include access to the executive lounge for daily refreshments and afternoon cocktails for two, plus transfers to and from the airport with the scheduled shuttle bus.
• Room Size: 45m²
• Room Option Valid For: 2 adults
• Bedding Configuration: 1 Double bed or 2 Twin beds

Phu Quoc, Vietnam: Radisson Blu Resort, Phu Quoc
Nestled on the powdery white sands of beautiful Bai Dai, Radisson Blu Resort, Phu Quoc brings a new sense of elegance to Vietnam’s enchanting "Pearl Island". With a wide range of rooms, suites, and pool villas, the resort delivers contemporary comfort in a memorable tropical setting. Discover lush landscaped gardens, pristine beach lapped by the sea, a large lagoon-style crystal clear pool, exhilarating activities, and exciting culinary voyages. Every stay is supported by Radisson Blu’s unique Yes I Can! service philosophy—to create engaging guest journeys and make memories that last a lifetime.

At Radisson Blu Resort, Phu Quoc, you can immerse yourself in the idyllic beachfront ambience. Experience a wide selection of activities including water sports, beach games, bike rides, cooking classes, arts and crafts, and much more. While parents are relaxing, children will be kept entertained and inspired at the Kids’ Club. Explore a variety of fantastic attractions for all ages such as VinWonders amusement park and safari. The resort is located close to some incredible venues including Grand World entertainment complex, Corona Casino, and a golf course. You are also invited to revitalise and refresh at the Spa & Wellness and fitness centre, after an exciting day discovering Phu Quoc Island.

Standard Room Type: Deluxe Room
Feel at home in a Deluxe Room, where you can enjoy amenities like a 55-inch LED TV, a Bluetooth speaker, a bathtub, a rain shower, and coffee and tea. We offer a kimono, a bathrobe and slippers, and individual room climate control for your comfort. Choose a room with one king bed or two twin beds to best suit your needs, and soak up ocean, garden, pool, or mountain views from the balcony. Be sure to join a Super Breakfast buffet each morning of your stay. Accessible rooms are available.
• Room Size: 45m²
• Room Option Valid For: 2 adults
• Bedding Configuration: 1 Double bed or 2 Twin beds

Upgrade Room Type: Deluxe Sea View
Select a drink from the minibar to sip while you experience premium ocean views from your private balcony in this room. Choose from one king or two twin beds and enjoy individual climate control. The bathroom offers a bathtub and a rain shower for your convenience. Connect to free Wi-Fi to post photos to social media, and then watch your favourite shows on the 55-inch LED TV. All standard amenities are included, including complimentary breakfast.
• Room Size: 45m²
• Room Option Valid For: 2 adults
• Bedding Configuration: 1 Double bed or 2 Twin beds

Please note: Accommodation/rooms offered are based on a lead-in room type and are subject to availability based on seasonality. In the instance a property is not available, a similar standard of accommodation will be provided. Properties will be confirmed and included in your travel pack, which you will receive 4-6 weeks before travel.
 
Extra Nights
Not available. 
Please note: If you are interested in booking additional nights of accommodation pre or post-tour, please wait until you receive your travel documentation approximately 4-6 weeks before departure for the confirmed list of hotels. If booking your own additional accommodation directly with the hotel, please be aware that you may be required to change rooms at the start/end of your tour. 
 
Maximum Room Capacity
2 people.
 
Triple Share
Not available. 

Bedding Configuration
Twin or double (subject to availability).

• Visa fees and requirements 
• Domestic transfers and flights not stated in the deal offer
• Meals/beverages not stated in the deal offer
• Optional gratuities/tipping 
• Optional activities/tours 
• Personal expenses
• Travel insurance
• Any costs associated with an interruption to your tour as a result of an airline schedule change or cancellation
• Mandatory city tax

Please note: Tipping for services provided is always a matter of personal discretion; however, please be aware that many locals consider tipping part of their normal remuneration, and they may approach you for payment; there's no need to be intimidated by the request.

CLIMATE & AVERAGE TEMPERATURES
Da Nang
Da Nang has a tropical monsoon climate, featuring warm temperatures and high humidity. Average temperatures typically range from 18°C in January to around 29°C in July and August. The dry season runs from February to August, providing plenty of sunshine, while the rainy season lasts from September to January, with October often experiencing the heaviest rainfall.

Cam Ranh
Cam Ranh, Vietnam typically enjoys a tropical climate, characterised by warm temperatures and high humidity throughout the year. The dry season spans from November to April, bringing plenty of sunshine, while the rainy season lasts from May to October, with increased chances of heavy showers and occasional storms.

Phu Quoc
Phu Quoc, Vietnam, features a tropical climate with warm temperatures year-round, making it a popular destination for beachgoers. The dry season runs from November to March, offering plenty of sunshine, while the rainy season from April to October brings higher humidity and frequent rain showers, particularly in September and October.

FLIGHTS
Seat Selection & Frequent Flyer Points
We do not arrange seat selection. It is essential to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly with seating allocation requirements and/or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the airline once you have your flight information.

Passport Validity
Customers must provide valid passport details either at the time of purchase or no later than 45 days before the departure date. Failure to do so may result in the cancellation of the booking. Customers will be responsible for any costs and fees incurred in this instance.

OTHER
Mobility
If you require wheelchair access please contact our friendly sales and service team to inquire on your behalf.

Fitness Level Required
Fitness Level Required: A Relaxed level of fitness will be required. Expect a comfortable pace of touring with a focus on leisure time and gentle activity. This may include city tours, the ability to walk up and down small flights of stairs and gentle slopes. You will be responsible for your own luggage and have the ability to board all modes of transport without assistance. Please note: Some areas may be inaccessible to wheelchairs or mobility scooters, with personal walking sticks and other aids required should they be needed. Although some assistance may be available, every traveller should be self-reliant during all aspects of their travel. 

Please note:
• It is expected that every traveller be self-reliant and able to undertake all aspects of their own travel. Please speak to your booking agent about your personal circumstances and any assistance requirements to ensure this tour is right for you.
• If you have any concerns, please consult your healthcare provider prior to purchase/travel. 

Yellow Fever
A valid international certificate of vaccination against Yellow Fever is required in many countries. You may need to present this on arrival at the airport or border crossing. Some countries will refuse entry if you are unable to present your certificate. It's also common for your home country to request a Yellow Fever certificate upon arrival. You must check with your doctor well before leaving home about the Yellow Fever requirements for the countries you'll be visiting.

Sightseeing
Please note: If entry to a site is affected by changes in operating hours or public holiday closures, your itinerary, where possible, may be adjusted, or a similar activity will be offered in its place (subject to availability).

Shopping
Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all your receipts. Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader. Please refer to our Terms and Conditions regarding shopping for further information.

Vietnam
Australian passport holders are eligible to apply online for a single entry electronic visa (e-visa), valid for up to a maximum of 30 days. Lodge your application online (for a non-refundable fee) with the Vietnamese National Web Portal of Immigration. You will be given a unique code to track your visa application status. Once your visa is granted, you must print it out and present it at check-in. Keep this e-visa printout with you at all times during your travel to Vietnam.

Some private online visa services and travel agents have scammed travellers or have been involved in the public disclosure of the personal information of applicants for visas and visa issued on arrival approval letters. To avoid such scams, only use official Government of Vietnam services to arrange your visa.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate of Vietnam for up-to-date information.

Important: 
• Please start arranging your visa three weeks before departure to account for any delays due to consulate operating hours.
• Visa rules are subject to change. Please check with the nearest embassy, consulate or immigration department of the destination/s you are visiting once you receive your travel documentation to ensure you have the most up to date information.

Please note: 
• It is your responsibility to be travel-ready and ensure that you are aware and comply with any destination or travel requirements, including the validity of all required travel documents.
• Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.
• It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for visas. This may, in turn, affect the type of application required.

Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. We strongly recommend you take out travel insurance when making your booking. Whether it’s a potential medical emergency, a flight cancellation, a delayed suitcase, or an unforeseen event, it's important to ensure you're adequately protected. For more information or advice visit https://www.tripadeal.com.au/travel-insurance

Voluntary Changes
This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.
• Changes - $100 AUD per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Name Changes Due To Passenger Error
• If the incorrect name has been provided, charges of $100 AUD per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Supplier Fees
In the event the tour package you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the tour due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event we are unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee.