Costa Rica Wildlife Adventure

• Return international flights (economy class), surcharges may apply.

• 12 nights of quality hotel & lodge accommodation

• Enjoy 18 meals including a traditional dinner and Tica show in San José

• English-speaking tour guides
• Airline taxes and surcharges

• Land transportation by private and shared services

• Return airport transfers

• Arrive Early: Arrive up to 30 days before your tour starts. (Does not include hotel accommodation, meals or transfers)
• Stay Behind: Return up to 30 days after your tour concludes. (Does not include hotel accommodation, meals or transfers)
• Flight Upgrades: Upgrade to Business Class. (See checkout for details)

Please note: Extra charges may apply. See the Important Info section and checkout cart for fees and details.

Today depart Australia (or New Zealand) for San José, Costa Rica. Upon arrival in San Jose, you will be met by a representative and transferred to your hotel accommodation.

Bienvenido a Costa Rica (Welcome to Costa Rica!), the jewel of Central America! Immerse yourself in a tropical paradise that blends breathtaking natural wonders with warm hospitality. With its lush rainforests, beaches, and captivating biodiversity, Costa Rica is a haven for adventure seekers and nature enthusiasts alike.

Please note: Due to flight scheduling and availability, some departures may occur on day 0. Affected customers must be available to depart the day before. Flight times will be indicated on your final documents, issued 4-6 weeks prior to departure

Overnight: Radisson San Jose Costa Rica or similar

Meals included: In-Flight

Start your day with a relaxing morning before heading out on a city tour that highlights the rich culture and history of Costa Rica. Explore the historical sites and an exquisite museum in San José, beginning with an orientation at the beautiful La Sabana Park, the country's largest and most significant urban park, often referred to as the "lungs of San Jose."

Your walking tour will continue with visits to iconic landmarks such as the Supreme Court, the Pre-Colombian Gold Museum, and the University of Costa Rica. You’ll also have the chance to browse through arts and crafts stores before heading back to the hotel to prepare for a delightful evening.

In the evening, enjoy a welcome dinner and show inspired by Costa Rican cuisine and vibrant local culture. This enchanting experience takes place in a traditional farmhouse with tiles dating back 150 years, providing an authentic atmosphere. Savour delicious dishes and sample the national drink while enjoying the "Tica Night Show," a traditional folklore performance. After the show, you'll be returned to your hotel.

Overnight: Radisson San Jose Costa Rica or similar

Meals included: Breakfast; Dinner

Begin your day with an early departure as you leave the hotel and travel toward the Costa Rican Caribbean Coast and Tortuguero National Park. Along the way, you'll pass through the stunning Braulio Carrillo National Park, known for its expansive rainforests and towering mountains. We'll stop for breakfast before reaching the pier, where you'll board a boat to your lodge for the next three nights.

As you cruise through the picturesque Tortuguero canals, take in the breathtaking scenery of this exotic paradise. Upon arrival at the lodge, you'll be greeted with a refreshing cocktail and lunch. In the afternoon, enjoy a guided tour of Tortuguero Village, a vibrant and remote community accessible only by boat. Immerse yourself in the local culture, with its Afro-Caribbean and Indigenous influences, friendly locals, and lively music. In the evening, experience a traditional Costa Rican Caribbean dinner before retiring for the evening to the sounds of the jungle.

Overnight: Pachira Lodge or similar

Meals included: Breakfast; Lunch; Dinner

After breakfast this morning, embark on a guided walking tour along scenic trails, followed by some free time to unwind before lunch.

In the afternoon, we’ll delve into Tortuguero National Park, renowned for its extensive network of lakes, rivers, and canals—both natural and man-made. These waterways are crucial for transportation and offer excellent wildlife viewing opportunities. Look out for native birds, monkeys, American crocodiles, caimans, and two species of sloths. The canals also shelter endangered species like the West Indian manatee, various crustaceans, and approximately 30 species of freshwater fish, including the ancient Gaspar. After your exploration, enjoy some leisure time before dinner.

Overnight: Pachira Lodge or similar

Meals included: Breakfast; Lunch; Dinner

Today, we depart Tortuguero and head towards our next destination, Arenal. On the way, we’ll enjoy lunch in Guápiles before arriving in La Fortuna, the gateway to the majestic Arenal Volcano.

Set in Costa Rica’s lush northern lowlands, the Arenal Volcano is a striking and dominant feature of the landscape. Its tall, symmetrical cone makes it a captivating sight, and the area’s array of outdoor activities ensures it’s a top destination for adventure seekers. This afternoon, you’ll have time at leisure to explore the Arenal region and take in its stunning natural beauty.

Overnight: Hotel Magic Mountain or similar

Meals included: Breakfast; Lunch

Today, journey to the El Silencio Private Reserve, where you'll get as close to the base of the Arenal Volcano as possible by vehicle. From there, you'll walk approximately 1 kilometre along a volcanic stone path with moderate difficulty to reach the viewpoint—the closest accessible point to the volcano.

At the viewpoint, your guide will share insights about the Arenal Volcano’s formation, its active periods, and details about its first eruption in 1968. You'll also enjoy stunning views of the Green Lagoon and Lake Arenal. After taking in the sights, you'll descend the same trail and enter the regenerating forest, transitioning into the primary rainforest that borders the Arenal Volcano.

On this 1.5-kilometre trail, you might spot a variety of rainforest flora and fauna, including toucans, turkeys, orioles, peccaries, and monkeys. At the end of the tour, you'll be greeted with a refreshing snack of tropical fruit before heading back to your hotel in La Fortuna.

Duration: Approximately 3 hours (2 - 2.5 hours of walking and 1 hour for snacks and transfers).
What to Bring: Hiking shoes or sneakers, comfortable clothing, a raincoat, camera, sunscreen, and biodegradable insect repellent.

Overnight: Hotel Magic Mountain or similar

Meals included: Breakfast

This morning, you will transfer to Arenal Lake. Upon arrival at the dam, board a comfortable pontoon boat for a scenic 30-minute ride across the lake to Chiquito River, a small community on the opposite shore.
Arenal Lake, the largest and most significant lake in Costa Rica, was created in 1974 for hydroelectric power. It’s also a hotspot for birdwatching, with a variety of resident and migratory species, and occasional sightings of mammals like monkeys and sloths.

After reaching Chiquito River, continue your journey by land for approximately 1.5 hours to Monteverde. Along the way, marvel at the transition from rainforest to cloud forest as you ascend to an altitude of approximately 1,400 meters above sea level. Monteverde, located in Puntarenas province, is renowned for its cloud forests, misty landscapes, coffee plantations, and vibrant wildlife. The quaint town of Santa Elena offers charming restaurants and artisan shops, while the nearby rainforest is teeming with biodiversity. Upon arrival in Santa Elena, check in to your accommodation and enjoy the rest of the day at your leisure.

Overnight: Monteverde Country Lodge or similar

Meals included: Breakfast

This morning, wake up early and enjoy breakfast at the hotel before heading out on a guided walk to explore Monteverde Cloud Forest Reserve, one of the most breathtaking in the world. It is a tropical rainforest, but because of its altitude (1400 meters or 4.600 feet), it's called a Cloud Forest. A cloud forest is a highland forest characterized by nearly 100% humidity throughout the year. Here in Monteverde, warm north-easterly trade winds, filled with moisture, blow in from the Atlantic. As the winds sweep up to the Continental Divide, they cool and condense to form clouds, bathing the forest in a constant soft mist. The cloud forest receives an incredible four meters of rain every year- over twelve feet! It is home to rare and unusual wildlife, such as jaguars and pumas, and over 450 species of birds including the world's largest population of quetzal birds.

An expert guide will lead you through the network of trails in the reserve that stretches across 13 kilometres of the forest. The trails are well-maintained and perfect for day trips. Step foot on the Continental Divide, where one foot will be on the Caribbean side and the other on the Pacific side. With views of both the Pacific Ocean and the Caribbean Sea, this reserve is full of plants and animals. In fact the reserve is home to over 100 species of mammals including white-faced and howler monkeys, pacas, porcupines, deer, ocelots, jaguars, and pumas. There are also 160 species of reptiles and amphibians including 29 species of lizards, 71 snakes and 60 amphibian species. The reserve is most famous for the exotic birds that inhabit it such as the resplendent quetzals, bellbirds, emerald toucanets, toucans, trogons, and many species of hummingbirds.
Please note: The guided walk lasts approximately 2.5 hours.

Overnight: Monteverde Country Lodge or similar

Meals included: Breakfast

Today, check out and travel onwards to Manuel Antonio, a small oceanside village. Famous for its nearby national park, this tiny yet bustling town is located off Costa Rica’s central Pacific coast. The region is a treasure for biodiversity, attracting nature buffs, eco-travelers and adventure-seekers alike. Upon arrival enjoy leisure time to relax or explore the area.

Overnight: Hotel Manuel Antonio or similar

Meals included: Breakfast

This morning, discover the Manuel Antonio National Park, one of the most famous in Costa Rica due to its wide variety of flora and fauna. Although it is the country’s smallest national park, the stunning beauty and diversity of wildlife in its 6.83 square kilometres is unequalled.

Manuel Antonio contains a charming combination of rainforest, beaches and coral reefs. These beaches are the most beautiful in the country, lined with lush forests, and the snorkelling is excellent as well. The forest is home to sloths, iguanas, rare and adorable squirrel monkeys, white-faced monkeys and millions of colourful little crabs.

On this half-day walk, a very knowledgeable nature guide will walk you through the park, explaining the mysteries of the rainforest. Through the hike, you will enjoy a leisure stop at the worldwide famous Third Beach. Once there you can rest on the beach or play with the waves. Throughout the hike, it is common to see sloths, birds and reptiles as well as admire orchids, butterflies and tropical trees.

Finish the day back at your hotel and enjoy the remainder of the day at leisure.

Overnight: Hotel Manuel Antonio or similar

Meals included: Breakfast

Today you’ll have the day at your own leisure to soak up the beauty of this tropical paradise.

Overnight: Hotel Manuel Antonio or similar

Meals included: Breakfast

Today, after breakfast, you will be transferred to San José, where you will enjoy your last day in Costa Rica at your own leisure.

Overnight: DoubleTree by Hilton Cariari or similar

Meals included: Breakfast

Today at the appropriate time you will be transferred to the airport in preparation of your return flight to Australia (or New Zealand).

Meals included: Breakfast

Take a moment to unwind and reflect upon the cherished moments forged during your journey through Costa Rica.

Meals included: In-Flight

Upon arrival in Australia (or New Zealand), please make your own onward travel arrangements.

Meals included: None

After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. You must complete the Passenger Information Form within 72 hours of purchase.

Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.

On purchasing this Travel Offer, you are bound by the General Terms and Conditions and the specific terms and conditions outlined in this Important Information. 

Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return.

CANCELLATION POLICY
Tour packages are non-refundable. If your tour package is affected by Covid-19-related travel restrictions and you are unable to travel, you will receive either a free date change (credit that is specific to your original package and purchase value) or an open credit less any non-recoverable supplier fees to the value of your original purchase for use on any other tour or package available via the TripADeal website.

Please note: Date change credits are subject to availability and not guaranteed until confirmed by TripADeal, not the tour operator you are due to stay with.
 
We recommend you consider purchasing travel insurance with Covid-19 protection. The standard cancellation policy will apply if you cannot travel because you have tested positive for Covid-19.

Please note: All additional charges are payable in AUD (unless otherwise stated). 

This travel offer is valid for travel on selected dates until the 19th November 2025.

Minimum group size 14, maximum group size 20 per vehicle.

This travel offer is priced per person based on a twin share. 

Single Traveller Supplement
For solo travellers, a mandatory single supplement of $1,050 applies. 
Please note: accommodation for single customers who are travelling on a tour or cruise package may be in a single room, depending on availability.

Child Policy
• No child discounts. The full price applies to all children travelling with their parents.
• Valid for children 12 years old and over.
Please note: Children must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors are allowed.

Departure Dates     
2025
May: 07, 14
June: 04 
July: 30
August: 13, 27
September: 03, 10
October: 15, 22
November: 05, 19  

Please note: see checkout for live dates and availability.

Departure Cities     
Sydney, Melbourne*, Brisbane*, Adelaide*, Perth* & Auckland*

Departure City Surcharges
Melbourne: $100 per person
Brisbane: $300 per person
Adelaide: $400 per person
Perth: $700 per person
Auckland: $200 per person

International Flight(s)
• Cabin Class: Economy Class
Please note: We cannot accommodate one-way flights. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation. 

Arrive Early Options
San José - $300 per person
San Francisco - $400 per person
Los Angeles - $400 per person 
Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• If selecting an arrive early package to a different city from where the tour starts, the package will include an internal flight to your destination. If you wish to forfeit this flight, please advise our friendly reservations team so we may secure your return flight back to Australia. Please note by choosing to forfeit your connecting flight; the cost does not change.
• You may book a date to arrive early via our website but only a date that is within 30 days of the tour departure date. If you wish to arrive earlier than 30 days before your tour departure date, please call our friendly staff for availability and pricing. Additional costs may apply
• No flight booking changes or cancellations are permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• A high season arrive early can be purchased for up to $500 per person, subject to availability.
• High season surcharges apply to flights departing between the below date ranges (only available for purchase over the phone):
• 28th March 2025 – 27th April 2025
• 16th June 2025 – 20th July 2025
• 15th September 2025 – 12th October 2025
• 1st December 2025 – 31st January 2026
• 3rd April 2026 - 20th April 2026

Stay Behind Options
San José - $300 per person
San Francisco - $400 per person
Los Angeles - $400 per person 
Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• If selecting a stay-behind package to a different city from where the tour ends, the package will include an internal flight to your destination. If you wish to forfeit this flight, please advise our friendly reservations team so we may secure your return flight back to Australia. Please note by choosing to forfeit your connecting flight; the cost does not change.
• A stay behind can only be booked up to one month after your package end date upon check-out. Should you wish to stay later, please contact us to request availability. Additional costs may apply.
• No flight booking changes or cancellations are permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• A high season stay behind can be purchased for up to $500 per person, subject to availability.
• High season surcharges apply to flights departing between the below date ranges (only available for purchase over the phone):
• 28th March 2025 – 27th April 2025
• 16th June 2025 – 20th July 2025
• 15th September 2025 – 12th October 2025
• 1st December 2025 – 31st January 2026
• 3rd April 2026 - 20th April 2026

Flight Class Upgrades
Business Class: For pricing, please refer to the payment cart at checkout.
Please note:
• Flight upgrades are subject to availability and pricing changes (if we cannot fulfil your request, the upgrade cost will be refunded).
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed

Missed Flights 
If you fail to arrive for your outbound flight, you risk all flight and land arrangements in your destination being automatically cancelled by the airlines and land operator, respectively. Additional fees may apply to reinstate these services. If you miss your flight for whatever reason, please contact us as soon as possible to make arrangements. 

Accommodation Used:
4-Star Properties (Self-Rated)
San Jose, Costa Rica: Radisson San Jose Costa Rica or similar
La Fortuna, Costa Rica: Hotel Magic Mountain or similar
San Jose, Costa Rica: DoubleTree by Hilton Cariari or similar

3-Star Properties (Self-Rated)
Tortuguero, Costa Rica: Pachira Lodge or similar
Santa Elena, Costa Rica: Monteverde Country Lodge or similar
Manuel Antonio, Costa Rica : Hotel Manuel Antonio or similar

Please note: Accommodation/rooms offered are based on a lead-in room type and are subject to availability based on seasonality. In the instance a property is not available, a similar standard of accommodation will be provided. Properties will be confirmed and included in your travel pack, which you will receive 4-6 weeks before travel.
 
Extra Nights
Not available. 
Please note: If you are interested in booking additional nights of accommodation pre or post-tour, please wait until you receive your travel documentation approximately 4-6 weeks before departure for the confirmed list of hotels. If booking your own additional accommodation directly with the hotel, please be aware that you may be required to change rooms at the start/end of your tour. 
 
Maximum Room Capacity
2 people.
 
Triple Share
Not available. 
 
Bedding Configuration
Twin or double (subject to availability). 

• Visa fees and requirements 
• Domestic transfers and flights not stated in the deal offer
• Meals/beverages not stated in the deal offer
• Optional gratuities/tipping (Recommended $10 USD per person per day) 
• Optional activities/tours 
• Personal expenses
• Travel insurance
• Any costs associated with an interruption to your tour as a result of an airline schedule change or cancellation
• Mandatory city tax
• Costa Rica departure tax.

Land
Gratuities (tips) are not included for the services of the tour leader (when available) and driver throughout the tour. The recommended tip is $10USD per person per day. This covers the guide/leader and the driver and will be collected on tour. 

Please note: Tipping for services provided is always a matter of personal discretion; however, please be aware that many locals consider tipping part of their normal remuneration, and they may approach you for payment; there's no need to be intimidated by the request.

TOUR GUIDE VS. TOUR LEADER
Tour Guide: 
Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on the history, art, architecture and culture of the city/village/attraction where they are guiding the tour. The guide meets the group at the required place and leaves it at the end of the tour; they do not travel with the group. 

Tour Leader: 
An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides at each stop. A tour leader may provide general guidance around a city or village and offer information on the place visited on the bus. However, they are not required to have specific art, architecture, or historical knowledge. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and, if caught doing so, can be fined. 

Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when required to enhance the experience of the destination featured. 

CLIMATE & AVERAGE TEMPERATURES
May - June
The official start of Costa Rica’s ‘green season’. While rainfall does indeed become more frequent, this is still interspersed with plenty of warm sunshine; particularly in the Central Valley, Caribbean Coast and Northern Pacific. National parks are quieter, so you can spend longer periods observing the wildlife without interruptions. Surfers will also enjoy this time of year, with increasing swells on the country’s best surfing beaches.
 
July - August
Rainfall is increasing, but this does not deter all visitors; particularly those with school-age children heading to Costa Rica to enjoy its wealth of adventure activities. This is also a great time to see green sea turtles on the coastline of the Tortuguero National Park, and the beginning of whale watching season around Dominical. For those looking for some beach time, sunshine can still be found on the far northern Pacific coast, which receives the lowest year-round rainfall in Costa Rica.
 
November - December
The rainy season is coming to an end, but the end of the heavy rains can be difficult to predict, with some heavy rain still to be expected until the end of November, but by mid-December, the worst will certainly be over.

FLIGHTS
Seat Selection & Frequent Flyer Points:
We do not arrange seat selection. It is essential to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly with seating allocation requirements and/or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the airline once you have your flight information.

Passport Validity:
Customers must provide valid passport details either at the time of purchase or no later than 45 days before the departure date. Failure to do so may result in the cancellation of the booking. Customers will be responsible for any costs and fees incurred in this instance.

COACH TOUR
Meals:
For meals not included, the tour leader (when available) will offer assistance with reservations, suggestions and directions to local restaurants. It is your responsibility to notify us of any dietary requests/requirements. 
Please note: We will do our best to meet your requests/requirements; however, we cannot guarantee that we will always be able to.

Luggage:
You will be responsible for all your personal belongings whilst on tour. You must carry your own luggage from the vehicle to the hotel room and back to the vehicle. The driver will assist with the uploading and unloading of bags from the vehicle.

OTHER
Mobility:
If you require wheelchair access please contact our friendly sales and service team to inquire on your behalf.

Fitness Level Required:
A Moderate level of fitness will be required. 
Moderate is described as: Expect a moderate pace of touring with a focus on guided tours that may include full days with extended activity, guided city tours or nature walks. You will require a general level of fitness for unassisted navigation of stairs and inclines, longer distances with possible periods of standing when visiting sites, walking on sloping, uneven ground or elevations. You will be responsible for your own luggage and have the ability to board all modes of transport without assistance. Please note: Many areas may be inaccessible to wheelchairs or mobility scooters, where the unassisted use of personal walking sticks and other aids may be required. Although some assistance may be available, every traveller should be self-reliant during all aspects of their travel.
Please note: It is expected that every traveller be self-reliant and able to undertake all aspects of their own travel. Please speak to your booking agent about your personal circumstances and any assistance requirements to ensure this tour is right for you.
Please note: If you have any concerns, please consult your healthcare provider prior to purchase/travel.

Yellow Fever:
A valid international certificate of vaccination against Yellow Fever is required in many countries. You may need to present this on arrival at the airport or border crossing. Some countries will refuse entry if you are unable to present your certificate. It's also common for your home country to request a Yellow Fever certificate upon arrival.
You must check with your doctor well before leaving home about the Yellow Fever requirements for the countries you'll be visiting.

Sightseeing:
Please note: If entry to a site is affected by changes in operating hours or public holiday closures, your itinerary, where possible, may be adjusted, or a similar activity will be offered in its place (subject to availability).

Shopping: 
Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all your receipts. 
Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader.
Please refer to our Terms and Conditions regarding shopping for further information.

Costa Rica
On an Australian passport, you don't need a visa for a tourist visit of less than 90 days.
You might be refused entry if you can't show that you'll return home or travel onwards.
Entry and exit conditions can change. Contact the Embassy of Costa Rica for details about visas, currency, customs and quarantine rules.

United States (Transiting) 
If travelling on an Australian passport, an ESTA (visa waiver) for the USA is a strict requirement when travelling to or flying through the USA. Once a USA ESTA visa waiver is issued it is valid for 2 years or until your passport expires (whichever is sooner) and will allow multiple entries into the USA. For information on ESTA eligibility or to apply, please visit: https://esta.cbp.dhs.gov/esta/ 
Please note: Due to recent changes to USA immigration policies, TripADeal recommends all travellers visit US Customs & Border Protection

Important: 
• Please start arranging your visa three weeks before departure to account for any delays due to consulate operating hours.
• Visa rules are subject to change. Please check with the nearest embassy, consulate or immigration department of the destination/s you are visiting once you receive your travel documentation to ensure you have the most up to date information.
• It is your responsibility to be travel-ready and ensure that you are aware and comply with any destination or travel requirements, including the validity of all required travel documents.
• Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.
• It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for visas. This may, in turn, affect the type of application required.

Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. We strongly recommend you take out travel insurance when making your booking. Whether it’s a potential medical emergency, a flight cancellation, a delayed suitcase, or an unforeseen event, it's important to ensure you're adequately protected. For more information or advice visit https://www.tripadeal.com.au/travel-insurance

Voluntary Changes
This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.
• Changes - $100 AUD per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Name Changes Due To Passenger Error
• If the incorrect name has been provided, charges of $100 AUD per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Supplier Fees
In the event the tour package you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the tour due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event we are unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee.