Hawaii Fly & Stay

• Return international full-service flights with Hawaiian Airlines (economy class)

STANDARD ACCOMMODATION

• Stay 5 or 7 nights at the 4-star Romer Waikiki at the Ambassador
• Hawaii resort fee included (valued at $53 USD per night) 
• Rooms have private furnished lanais (balconies), Wi-Fi access, cable programming and bathrooms with toiletries and hair dryers
• Break a sweat in the fully equipped gym, a place to reset, workout, and ride a Peloton. 

HOTEL AMENITIES

• Waikiki Swim & Social Club, the hotels full-sun pool deck
• Ambassador Neighborhood Café 
• Beach Candy Waikiki surfboard and paddleboard rentals
• Pedal Waikiki complimentary cruiser bike rental

Please note: Charges may apply.

PREMIUM ACCOMMODATION

• Stay 5 or 7 nights at the 5-star 'Alohilani Resort, Waikiki Beach
• Hawaii resort fee included (valued at $59 USD per night) 
• Retreat to a city view guest room with 1 King or 2 Queen beds
• Rooms have private furnished lanais (balconies), Wi-Fi access, cable programming and bathrooms with designer toiletries and hair dryers
• Take part in scheduled resort activities including fish feeding, live music and more
• Break a sweat in the fully equipped gym with state-of-the-art cardio, fitness classes and weight training equipment

HOTEL AMENITIES

• 7 restaurants including La Bettola, Swell Restaurant & Pool Bar, Longboard Club, Morimoto Asia Waikiki, Momosan Ramen Waikiki, Makana Lani & Piccola Onda
• 3 casual eateries including Kai Coffee, Double Fat Ice Cream and Haagen-Dazs
• Swell Pool with a pool deck, private cabanas, day beds and more
• Beach Candy Waikiki surfboard and paddleboard rentals
• Spa U'ilani & Drip Hawaii Medspa
• Shops at 'Alohilani
• Longboard Club
• Concierge service

Please note: Charges may apply.

• Airline taxes and surcharges
• Resort fees and taxes 

• Premium Accommodation: Upgrade your accommodation package. (See checkout for details)
• Optional Tours: Optional experiences and tours are available to add to your itinerary (see checkout for details)

Please note: Extra charges may apply, see the Important Info section and checkout cart for fees and details

Today you'll fly with Hawaiian Airlines direct from Sydney, Australia to Honolulu, Hawaii! Upon arrival, make your own way to your hotel then enjoy the next 5 nights at leisure.

The Island of Oahu is an adventurer's paradise. Home to world-class surf breaks on the infamous North Shore, hair-raising hikes along its volcanic ridgelines, an iconic skyline and the turquoise waters of Waikiki Beach.

Overnight: Romer Waikiki at the Ambassador or 'Alohilani Resort, Waikiki Beach, Honolulu, Hawaii

Meals included: In-Flight

Enjoy a day at leisure in Honolulu or take part in an optional activity.

Optional Activity: Pacific Star Sunset Dinner Cruise & Show
Embark on the 'Star of Honolulu', Hawaii’s largest sunset dinner cruise ship. It sails out of Honolulu Harbor to Diamond Head, offering stunning 360-degree views of the sunset and Waikiki city lights from 4 floors of walk-around decks and a 60-foot-high observation deck. Enjoy a fun and casual evening with a roast beef buffet dinner and a Polynesian show! You’ll feel right at home on this casual, high-value sunset cruise. The friendly crew welcome you with a Mai Tai and share the spirit of Aloha as you sail around paradise. This activity includes return transfers between Waikiki hotels and the ship. Please see current pricing in Important Information.

Overnight: Romer Waikiki at the Ambassador or 'Alohilani Resort, Waikiki Beach, Honolulu, Hawaii

Meals included: None

Enjoy a day at leisure to check out the most popular attractions in Honolulu. Start your day at Diamond Head Crater, a volcanic crater on Oahu's southeast coast known for its hiking trails and historic significance. Afterwards, head to picturesque Hanauma Bay which is known for its snorkelling and marine life in a volcanic crater setting. Take in dramatic cliffs and panoramic views from Nuʻuanu Pali Lookout or catch a wave at Waimea Bay and North Shore.

If you're interested in history, you can't miss the Pearl Harbor memorial honouring the USS Arizona and its crew, lost during the 1941 attack. You'll then want to visit the Battleship Missouri Memorial aboard the USS Missouri with exhibits from its service history. Continue onwards to Iolani Palace, a restored palace in Honolulu that showcases Hawaii's royal heritage and history, before immersing yourself at the Polynesian Cultural Center.

Please note: Charges may apply to the above attractions.

Overnight: Romer Waikiki at the Ambassador or 'Alohilani Resort, Waikiki Beach, Honolulu, Hawaii

Meals included: None

Enjoy another day at leisure in Honolulu or take part in an exciting optional activity.

Optional Activity: Rock-A-Hula Buffet & Show
Enjoy the biggest Luau Buffet & Show in Waikiki with a whole luau pig, roast beef, Mai Tai and relaxing Hawaiian music and hula lesson. After a luau dinner, complete your night with Rock-A-Hula®, Waikiki’s Biggest Hawaiian Show®, featuring Luau seating in the 750-seat Royal Hawaiian Theater. The show features powerful performances by artists, hula, fire knife dancers and musicians! Please see current pricing in Important Information.

Overnight: Romer Waikiki at the Ambassador or 'Alohilani Resort, Waikiki Beach, Honolulu, Hawaii

Meals included: None

Waikiki is a shopper's paradise so with time at leisure today, browse the high-end and boutique stores. Just outside Honolulu, you will find Waikele Premium Outlets which is a popular stop for shoppers with over 55 premium brands.

Overnight: Romer Waikiki at the Ambassador or 'Alohilani Resort, Waikiki Beach, Honolulu, Hawaii

Meals included: None

Today, you will begin your return journey home with Hawaiian Airlines. At the appropriate time, make your own way to the airport for your direct flight from Honolulu to Sydney!

Meals included: In-Flight

Welcome home! Upon arrival make your own onward travel arrangements.

Today you'll fly with Hawaiian Airlines direct from Sydney, Australia to Honolulu, Hawaii! Upon arrival, make your own way to your hotel then enjoy the next 7 nights at leisure.

The Island of Oahu is an adventurer's paradise. Home to world-class surf breaks on the infamous North Shore, hair-raising hikes along its volcanic ridgelines, an iconic skyline and the turquoise waters of Waikiki Beach.

Overnight: Romer Waikiki at the Ambassador or 'Alohilani Resort, Waikiki Beach, Honolulu, Hawaii

Meals included: In-Flight

Enjoy a day at leisure in Honolulu or take part in an optional activity.

Optional Activity: Pacific Star Sunset Dinner Cruise & Show
Embark on the 'Star of Honolulu', Hawaii’s largest sunset dinner cruise ship. It sails out of Honolulu Harbor to Diamond Head, offering stunning 360-degree views of the sunset and Waikiki city lights from 4 floors of walk-around decks and a 60-foot-high observation deck. Enjoy a fun and casual evening with a roast beef buffet dinner and a Polynesian show! You’ll feel right at home on this casual, high-value sunset cruise. The friendly crew welcome you with a Mai Tai and share the spirit of Aloha as you sail around paradise. This activity includes return transfers between Waikiki hotels and the ship. Please see current pricing in Important Information.

Overnight: Romer Waikiki at the Ambassador or 'Alohilani Resort, Waikiki Beach, Honolulu, Hawaii

Meals included: None

Enjoy a day at leisure to check out the most popular attractions in Honolulu. Start your day at Diamond Head Crater, a volcanic crater on Oahu's southeast coast known for its hiking trails and historic significance. Afterwards, head to picturesque Hanauma Bay which is known for its snorkelling and marine life in a volcanic crater setting. Take in dramatic cliffs and panoramic views from Nuʻuanu Pali Lookout or catch a wave at Waimea Bay and North Shore.

If you're interested in history, you can't miss the Pearl Harbor memorial honouring the USS Arizona and its crew, lost during the 1941 attack. You'll then want to visit the Battleship Missouri Memorial aboard the USS Missouri with exhibits from its service history. Continue onwards to Iolani Palace, a restored palace in Honolulu that showcases Hawaii's royal heritage and history, before immersing yourself at the Polynesian Cultural Center.

Please note: Charges may apply to the above attractions.

Overnight: Romer Waikiki at the Ambassador or 'Alohilani Resort, Waikiki Beach, Honolulu, Hawaii

Meals included: None

Enjoy another day at leisure in Honolulu or take part in an exciting optional activity.

Optional Activity: Rock-A-Hula Buffet & Show
Enjoy the biggest Luau Buffet & Show in Waikiki with a whole luau pig, roast beef, Mai Tai and relaxing Hawaiian music and hula lesson. After a luau dinner, complete your night with Rock-A-Hula®, Waikiki’s Biggest Hawaiian Show®, featuring Luau seating in the 750-seat Royal Hawaiian Theater. The show features powerful performances by artists, hula, fire knife dancers and musicians. Please see current pricing in Important Information.

Overnight: Romer Waikiki at the Ambassador or 'Alohilani Resort, Waikiki Beach, Honolulu, Hawaii

Meals included: None

Waikiki is a shopper's paradise so with time at leisure today, browse the high-end and boutique stores. Just outside Honolulu, you will find Waikele Premium Outlets which is a popular stop for shoppers with over 55 premium brands.

Overnight: Romer Waikiki at the Ambassador or 'Alohilani Resort, Waikiki Beach, Honolulu, Hawaii

Meals included: None

Make time today to perhaps grab a beach towel or surfboard and head to one of the 125 beaches that skirt the island of Oahu. Settle into island time and experience the famous Hawaiian hospitality at its best at one of the many restaurants serving freshly caught local seafood (charges apply).

Overnight: Romer Waikiki at the Ambassador or 'Alohilani Resort, Waikiki Beach, Honolulu, Hawaii

Meals included: None

Rest and relax with your last full day at leisure in tropical Honolulu.

Overnight: Romer Waikiki at the Ambassador or 'Alohilani Resort, Waikiki Beach, Honolulu, Hawaii

Meals included: None

Today, you will begin your return journey home with Hawaiian Airlines. At the appropriate time, make your own way to the airport for your direct flight from Honolulu to Sydney!

Meals included: In-Flight

Welcome home! Upon arrival make your own onward travel arrangements.

After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. You must complete the Passenger Information Form within 72 hours of purchase.

Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.

On purchasing this Travel Offer, you are bound by the General Terms and Conditions and the specific terms and conditions outlined in this Important Information.

Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return.

Cancellation and Refund Policy
By placing a booking with us, you acknowledge the following important information:
• we act as your booking agent: TripADeal is a booking services provider, and curates the Travel Offers available on our website. We act as your booking agent, and we receive payment for the Booking Services as part of the booking price, however, we do not provide any of the Travel Services (flights, accommodation, tours or other products or services) included in your booking – the Travel Services are provided by a number of third party Travel Suppliers.
• each booking is unique: our Travel Offers are made up of a variety of different components and are, during the booking process, uniquely tailored to suit your requirements, for example, departure dates and ports, flight and room upgrades, tour inclusions, etc.
• changes/modifications to your booking may not be possible: once your booking has been made, changes or modifications may not be possible, and where possible, may incur a fee. It is important to ensure that the information you provide during the booking process is accurate and up to date, and that you read the Travel Offer carefully before placing your order.
• Travel Offers are a package: our Travel Offers have been curated into package offerings and must be used as a package – individual components cannot be used independently of the full package offering.
• our Travel Offers are generally non-refundable: in order to provide great value Travel Offers, we work with a variety of Travel Suppliers to find the best deals – this often means the Travel Suppliers’ offerings are non-refundable to ensure the best price. We recommend that you obtain travel insurance as soon as you make a booking with us.
To read more about our Cancellation and Refund Policy, please click here.

General Terms and Conditions
By placing your booking with us, you acknowledge and agree to our Terms & Conditions, Privacy Policy and Cancellation Policy.

This travel offer is valid for travel on selected dates until the 22nd November 2024.

This travel offer is priced per person based on a twin share.

Single Traveller Supplement
For solo travellers, a mandatory single supplement applies.

Standard Accommodation:
• Itinerary 1: 5-night getaway - $850 per person.
• Itinerary 2: 7-night getaway - $1,100 per person.

Premium Accommodation:
• Itinerary 1: 5-night getaway - $1,350 per person.
• Itinerary 2: 7-night getaway - $1,900 per person

Please note: Accommodation for single customers who are travelling on a tour or cruise package may be in a single room, depending on availability.

Child Policy
• No child discounts. The full price applies to all children travelling with their parents.
• Valid for children 1 years old and over.
Please note: Children must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors are allowed.

Departure Dates    
2025
May: 2*, 16
September: 5*
October: 10^, 24
 
Please note: See checkout for live dates and availability.
 
Surcharges
Please note: 
• Dates/months with a * incur a high season surcharge of $50 per person.
• Dates/months with a ^ incur a high season surcharge of $250 per person.

Departure Cities     
Sydney.

International Full-Service Flight(s)
• Cabin Class: Economy Class.
• Airlines: Hawaiian Airlines (subject to availability).
Please note:
• We cannot accommodate one-way flights. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation.
• Any flights used on this deal may be booked as part of a group ticket. Group tickets do not allow for any customisations including upgrades, seat selection or paid seating options. Any customisations would need to be requested at the airport upon check-in.

Flight Information
Baggage allowance per person:
• 1 x 23kg of checked baggage.

Arrive Early Options
Not available.

Stay Behind Options
Not available.

Stopover Packages 
Not available.
 
Flight Class Upgrades
Not available.

Missed Flights 
If you fail to arrive for your outbound flight, you risk all flight and land arrangements in your destination being automatically cancelled by the airlines and land operator, respectively. Additional fees may apply to reinstate these services. If you miss your flight for whatever reason, please contact us as soon as possible to make arrangements. 

Standard Accomodation Used: 4-Star Properties
Romer Waikiki at the Ambassador, Honolulu, Hawaii
An alternative to ordinary Oʻahu itineraries, Romer Waikiki at The Ambassador is a neighbourhood hotel made for beach days and beyond. Centred around Waikiki’s creative culture, Romer’s easygoing guest rooms come with plenty of lounge space and private lanais for sipping local coffee and drinking in the scenic views.

Please note: Accommodation/rooms offered are based on a lead-in room type and are subject to availability based on seasonality. In the instance a property is not available, a similar standard of accommodation will be provided. Properties will be confirmed and included in your travel pack, which you will receive 4-6 weeks before travel.

Amenities: 
• Waikīkī Swim & Social, one of the neighbourhood’s only full-sun pool decks with covered cabanas available and a pool bar serving fresh bites and tropical beverages
• Ambassador Neighborhood Café offering breakfast with locally-roasted coffee, pastries, fresh fruit bowls and toasts
• Pedal Waikīkī - Bike rentals are complementary and included in the resort fee.
• Beach Candy Waikīkī (Located across from Waikiki Beach at the Twin Fin Hotel: 2570 Kalakaua Ave) - Each guest room reservation at the Romer Waikiki at the Ambassador receives 3 credits per day of their stay. Credits can be applied towards complimentary rentals which include: Beach Chairs, Beach Umbrellas, Speaker, Body Board, SUP Board (2 Hours). Additional items are available with a fee
• Corner Store - A curated (and ever changing) collection of beautiful objects, travel essentials and local treasures featuring O‘ahu based brands, artists and makers. 
Please note: Charges may apply to the above amenities.

All Rooms Include: 
• Private lanai
• Bespoke Romer bath products
• Local coffee in room
• Steamer
• Kassatex sheets & terry
• 55" TV
• Hair dryer
• Mini Fridge

Premium Accommodation Used: 5-Star Properties
‘Alohilani Resort, Honolulu, Hawaii
Soak up the sun in Hawaii at the 5-star 'Alohilani Resort, located on the sought-after Kalakaua Avenue in the heart of Waikiki Beach. Surrounded by spectacular views of the Pacific, the green of Diamond Head and the energy of Waikiki, ‘Alohilani offers an ideal balance of vibrancy and serenity.

Please note: Accommodation/rooms offered are based on a lead-in room type and are subject to availability based on seasonality. In the instance a property is not available, a similar standard of accommodation will be provided. Properties will be confirmed and included in your travel pack, which you will receive 4-6 weeks before travel.

Amenities
• An exceptional range of dining options, including restaurants that are the brainchild of Iron Chef Morimoto and world-renowned Chef Tsutomu Ochiai.
• A 17,000 square foot destination pool deck with private cabanas alongside a saltwater infinity pool, and a pool bar that seamlessly transitions from day to night.
• Wellness-inspired activities at the incomparable FIT Waikiki, a fitness facility that is unsurpassed.
• Rooftop fitness deck including red clay tennis courts and batting cages.
• Spa U’ilani and its breadth of treatments.
• Opportunities to connect culturally with the islands, through a wealth of on-property experiences, from Hula lessons and Lei-making classes to morning blessings by the water, yoga classes, local music by the pool and more.
• The must-see 280,000-gallon Oceanarium, offers a view of the vibrant sea life that defines the Islands.
• The Longboard Club, a private setting where guests can enjoy breakfast each morning inside or on the patio and a glass of wine, a selection of charcuterie and a pasta station in the evening. 
Please note: Charges may apply to the above amenities.

Room Type
Stay in a guest room with 1 King or 2 Queen beds.
 
All rooms include:
• 50-inch TV with cable programming.
• Private lanai (balcony).
• Compact refrigerator.
• Andis hairdryer.
• Iron and ironing board.
• In-room safe.
 
Extra Nights
Not available. 
Please note: If you are interested in booking additional nights of accommodation pre or post-tour, please wait until you receive your travel documentation approximately 4-6 weeks before departure for the confirmed list of hotels. If booking your own additional accommodation directly with the hotel, please be aware that you may be required to change rooms at the start/end of your tour. 
 
Maximum Room Capacity
2 people.
 
Triple Share
Not available. 
 
Bedding Configuration
Twin or double (subject to availability).

• Day 2: Pacific Star Sunset Dinner Cruise & Show - $199 per person.
• Day 4: Rock-A-Hula Waikiki Luau Buffet & Show - $199 per person.

Please note:
• The optional tours listed above must be purchased on checkout or over the phone before submitting your passenger information form (subject to availability). 
• Some tours or shore excursions require minimum numbers to operate.
• Shore excursions can be booked/reserved directly with the cruise line before travel (subject to availability).
• Shore excursions can also be booked whilst onboard (subject to availability).
• Shore excursion programmes and itineraries may vary depending on local conditions and/or any unforeseen events concerning the timing on the day of the tour. Some excursions are very popular, and therefore availability cannot always be guaranteed, it is advisable to book in advance to avoid disappointment.

• Visa fees and requirements.
• Domestic transfers and flights not stated in the deal offer.
• Meals/beverages not stated in the deal offer.
• Optional gratuities/tipping.
• Optional activities/tours.
• Personal expenses.
• Travel insurance.
• Any costs associated with an interruption to your tour as a result of an airline schedule change or cancellation.

TOUR GUIDE VS TOUR LEADER
Tour Guide
Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on the history, art, architecture and culture of the city/village/attraction where they are guiding the tour. The guide meets the group at the required place and leaves it at the end of the tour; they do not travel with the group.

Tour Leader
An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides at each stop. A tour leader may provide general guidance around a city or village and offer information on the place visited on the bus. However, they are not required to have specific art, architecture, or historical knowledge. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and, if caught doing so, can be fined. 

Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when required to enhance the experience of the destination featured. 

CLIMATE & AVERAGE TEMPERATURES
Hawaii, United States of America
October and November is a great time to visit Hawai'i. The temperature is milder than that of the summer months, with average temperatures comfortably in the mid to high 20s (°C). October boasts some of the region's warmest water temperatures making it an ideal time to enjoy the beach or water sports. You can expect warm, sunny days.

FLIGHTS
Seat Selection & Frequent Flyer Points
We do not arrange seat selection. It is essential to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly with seating allocation requirements and/or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the airline once you have your flight information.

Passport Validity
Customers must provide valid passport details either at the time of purchase or no later than 45 days before the departure date. Failure to do so may result in the cancellation of the booking. Customers will be responsible for any costs and fees incurred in this instance.

OTHER
Mobility
If you require wheelchair access please contact our friendly sales and service team to inquire on your behalf.

Fitness Level Required
An easy/low level of fitness will be required. Easy/low is described as light walking on well-maintained surfaces, occasional climbing of stairs and the ability to get on and off vehicles without assistance and stand for a minimum of 30 minutes in hot/humid conditions. A general level of fitness and mobility.
Please note: If you have any concerns, please consult your healthcare provider prior to purchase/travel.

Gratuities/Tipping
Please note: Tipping for services provided is always a matter of personal discretion; however, please be aware that many locals consider tipping part of their normal remuneration, and they may approach you for payment; there's no need to be intimidated by the request.

Sightseeing
Please note: If entry to a site is affected by changes in operating hours or public holiday closures, your itinerary, where possible, may be adjusted, or a similar activity will be offered in its place (subject to availability).

Shopping
Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all your receipts. Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader. Please refer to our Terms and Conditions regarding shopping for further information.

United States of America
Australian passport holders must obtain an “ESTA” visa waiver in order to enter or transit in the United States.
Please note: You may be required to obtain a visa if you do not meet the eligibility requirements of the ESTA program. Please see https://esta.cbp.dhs.gov for full eligibility requirements and applications.

Important: 
• Please start arranging your visa three weeks before departure to account for any delays due to consulate operating hours.
• Visa rules may have changed since Covid-19. Some countries and airlines may require you to obtain an additional visa before arrival. Please check with the nearest embassy, consulate or immigration department of the destination you're entering.
Please note: 
• It is your responsibility to be travel-ready and ensure that you are aware and comply with any destination or travel requirements, including the validity of all required travel documents.
• Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.
• It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for visas. This may, in turn, affect the type of application required.

Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. We strongly recommend you take out travel insurance when making your booking. Whether it’s a potential medical emergency, a flight cancellation, a delayed suitcase, or an unforeseen event, it's important to ensure you're adequately protected. For more information or advice visit https://www.tripadeal.com.au/travel-insurance

Voluntary Changes
This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.
• Changes - $100 AUD per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Name Changes Due To Passenger Error
• If the incorrect name has been provided, charges of $100 AUD per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Supplier Fees
In the event the tour package you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the tour due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event we are unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee.