Discover Northern Thailand & Laos

• Return international full-service flights (economy class), departure city surcharges may apply.

• 12 nights of 3 & 4-star accommodation

• Enjoy 16 meals including a traditional Khantoke Dinner in Chiang Mai

• English-speaking tour guides
• Airline taxes & surcharges
• Mineral water (two 500ml bottles per person per day)

• Transportation by private air-conditioned vehicles
• Air-conditioned train (2nd class cabin) from Luang Prabang to Vang Vieng, Laos

• Return airport transfers

ITINERARY 2: Northern Thailand & Laos with Extension includes all the above, plus the following:
HIGHLIGHTS:

• Discover bustling Bangkok’s on an electric tuk-tuk
• Witness Bangkok’s blend of traditional temples & palaces alongside modern buildings
• Enjoy a dinner cruise on the Chao Phraya River & marvel a the illuminated temples
• Travel to the ‘real’ Thailand aboard an overnight sleeper train (or choose a flight upgrade option instead)
• Escape to the picturesque town of Pai, surrounded by lush forests, waterfalls & hot springs
• Enjoy incredible vistas from Pai Canyon
• Experience the Chinese Yunnan minority community
• Spend a day in Mae Hong Son, adorned with many temples
• Explore the foothills of Doi Inthanon, Thailand’s highest mountain
• Witness the Hmong hill tribe markets, known for the production of colourful embroidery

ACCOMMODATION

• 6 nights of 3 & 4-star accommodation

DINING

• Enjoy 13 meals including a dinner cruise along the Chao Phraya River in Bangkok

TRANSPORT

• Overnight train (2nd class cabin) from Bangkok to Chiang Mai, Thailand (or choose a flight upgrade option instead)

• Arrive Early: Arrive up to 30 days before your tour starts. (Does not include hotel accommodation, meals or transfers)
• Stay Behind: Return up to 30 days after your tour concludes. (Does not include hotel accommodation, meals or transfers)
• Stopover Packages: Break up the long-haul flight with a stopover at a fantastic location. (See checkout for details)
• Optional Tours: Optional experiences and tours are available to add to your itinerary. (See checkout for details)
• Flight Upgrades: Upgrade to Business Class. (See checkout for details)
• Preferred Airline: Fly with a preferred airline. (See checkout for details)

Please note: Extra charges may apply. See the Important Info section and checkout cart for fees and details.

Today, depart from Australia (or New Zealand) to Chiang Mai, Thailand.

Upon arrival in Chiang Mai, you will be met and transferred to the hotel, where the remainder of the afternoon is yours to spend at leisure.

Chiang Mai, the "Rose of the North," is a culturally rich city known for its beautiful temples, lively markets, northern Thai cuisine and vibrant festivals. Surrounded by lush mountains, Chiang Mai is a gateway to stunning natural attractions.

Please note: Due to flight times and scheduling some customers may be required to depart on Day 0. Flight times will be confirmed on your final documentation which will be sent at least 4-6 weeks prior to departure.

Overnight: Mercure Chiang Mai or similar, Chiang Mai

Meals included: In-Flight

Today, after breakfast, begin your cultural immersion experience with a city tour visiting the Chiang Mai moat, an important historical structure built in the late 13th century. Afterwards, continue to the Three Kings Monument Square, a large open square in the heart of the walled Old Town, featuring a statue of King Mengrai, King Ramkhamhaeng and King Ngam Muang, who are considered the founders of Chiang Mai. Next, visit Chedi Luang Temple, a historic Buddhist temple known for its massive and partially restored Lanna-style chedi (stupa). Afterwards, return to the hotel to enjoy some free time before dinner in the evening.

Begin the evening with a traditional Khantoke Dinner, a cultural experience that originated in Chiang Mai. Enjoy a delightful meal served on a low, circular tray while being entertained by time-honoured dance and music performances from local hill tribes. After dinner, head to the Chiang Mai Night Market, the city's most famous market. Explore the vibrant stalls and enjoy a fantastic shopping experience, discovering unique local crafts, souvenirs and street food.

Overnight: Mercure Chiang Mai or similar, Chiang Mai

Meals included: Breakfast; Dinner

Today choose to enjoy a day at leisure to explore Chiang Mai, or alternatively, opt to participate in one of the optional activities on offer:

Optional Tour 1: Half Day Afternoon Elephant Nature Park
(Please refer to Important Information for pricing. Purchase on tour, subject to availability).
Pick up hotel: 11:30 - Drop off hotel: 18:30

Elephant Nature Park in Chiang Mai is a renowned sanctuary dedicated to the rescue and rehabilitation of elephants. Located in a serene valley surrounded by lush greenery, the park provides a natural habitat for elephants rescued from abusive situations. Visitors can observe and interact with these gentle giants in an ethical and sustainable environment, learning about their stories and the importance of wildlife conservation. The park also cares for other rescued animals and promotes awareness and education on animal welfare, making it a meaningful and unforgettable experience for all who visit.

Optional Tour 2: Guided Street Food Tour
(Please refer to Important Information for pricing.)

Embark on a late afternoon and evening foodie tour of Chiang Mai, perfect for wrapping up your day. This tour offers an authentic glimpse into local culinary culture, allowing you to savour delicious specialties like mango sticky rice and tapioca dumplings. Explore one of Chiang Mai's oldest open-air markets with an English-speaking guide, learning the history behind some of the city's best-known dishes. The tour includes a private guide, transfer and street food.

Overnight: Mercure Chiang Mai or similar, Chiang Mai

Meals included: Breakfast

Today, journey north to Chiang Rai, celebrated for its cultural richness and magnificent temples. En route stop at Mae Khajan Hot Springs, a natural oasis renowned for its therapeutic mineral waters nestled amidst lush forests.

Next, visit The White Temple (Wat Rong Khun), a modern marvel of Buddhist artistry renowned for its gleaming white exterior and intricate mirror embellishments. Afterward, check in to the hotel, where you'll have the rest of the day to relax and explore at your leisure.

Overnight: Wiang Inn Hotel or similar, Chiang Rai

Meals included: Breakfast

After breakfast, depart Chiang Rai for Chiang Khong, stopping at the Golden Triangle en route. Explore the historical significance of this convergence of Thailand, Laos and Myanmar, enjoying panoramic views of the Mekong River from viewpoints along the way. Later, visit the lively Mae Sai market, renowned for its blend of Thai and Burmese cultures showcasing a wide variety of goods including handicrafts and fresh produce.

Finally, check in at the hotel where you can unwind and enjoy the rest of the day at your leisure.

Overnight: Fortune River View Hotel or similar, Chiang Khong

Meals included: Breakfast

After breakfast, transfer to the Thai-Laos border at the Friendship Bridge. Once border formalities are completed, the guide will assist you to the boat pier to board a traditional boat for a scenic journey along the legendary Mekong River. Known for its breathtaking landscapes in this remote region, stop at Hmong, Yao and Khmu tribal villages to experience their unique cultures and traditions.

Upon reaching Pakbeng, explore the local market bustling with colourful hill tribe traders exchanging goods, offering a glimpse into their daily lives. Finally, check in at the lodge accommodation for an evening of relaxation and leisure.

Please note: Obtain visas-on-arrival for a fee. Please be aware that to process the visa-on-arrival you will need:
• Passport with at least 6 months validity
• 2 blank pages for entry and exit stamps at the border control
• Passport photograph (digital or hardcopy) 4x6cm size
• $40 USD for visa processing

Please note: Your Thai guide's services conclude at the border and a new Lao guide will accompany you for the remainder of the journey.

Overnight: Sanctuary Pakbeng Lodge or similar, Pakbeng

Meals included: Breakfast; Lunch

Today after breakfast, we continue our scenic cruise down the Mekong River, taking in breathtaking views of untouched forests and picturesque villages nestled along the riverbanks. Keep an eye out for elephants and their mahouts along the way.

During the journey, we'll visit a fishing village and a village where rice is made, providing opportunities to immerse ourselves in local culture and traditions. Learn about the art of making Lao Rice Wine and explore the renowned Pak Ou Caves, home to thousands of Buddha statues.

As the sun sets, arrive in Luang Prabang and transfer to the hotel for check-in, marking the end of an enriching day on the Mekong River.

Overnight: Villa Mahasok or similar, Luang Prabang

Meals included: Breakfast; Lunch

Begin the day with a visit to the historic temple Wat Sene, renowned for its intricate carvings and stunning architecture. Then, head to the magnificent Kuang Si Waterfall, a natural wonder famed for its stunning three-tiered cascade. The turquoise pools at each level are perfect for swimming and provide a picturesque setting against lush jungle surroundings.

Continue the journey with a visit to the Tat Kuang Si Bear Rescue Centre. This sanctuary houses rescued animals including bears, monkeys, leopard cats and even endangered red pandas.

Afterwards, return to the hotel to enjoy the remainder of the day at your own leisure.

Overnight: Villa Mahasok or similar, Luang Prabang

Meals included: Breakfast

Today you’ll have the day at your own leisure to explore beautiful Luang Prabang. Alternatively, you can choose to participate in an optional tour.

Optional Tour 1: Cooking Class at Nahm Dong Park
(Please refer to Important Information for pricing.)

Depart from the hotel at 8:30 and journey to Nahm Dong Park, located in Ban Xiengmouk just 10 kilometres from the city centre. This hands-on cooking class is led by a local chef, exploring traditional Lao cuisine through the preparation of a minimum of five dishes (varies by season). Wander through the park's gardens to handpick fresh ingredients needed for your creations. A booklet with all the recipes is provided and you'll enjoy a delicious lunch featuring your own culinary efforts. Afterwards, enjoy leisure time to explore the park's surroundings or choose to participate in additional activities (additional fees may apply). Return to the hotel to enjoy the remaining day at leisure.

Optional Tour 2: Nahm Dong Park with Lunch
(Please refer to Important Information for pricing.)

Depart the hotel at 8:30 for Nahm Dong Park in Ban Xiengmouk, a scenic 10 kilometres from the city centre. Begin with an approximately hour-long exhilarating zip-line adventure over jungle landscapes and waterfalls. Follow a jungle trail back, crossing flying bridges and natural pools where you can cool off with a refreshing dip. Once at the viewpoint, enjoy a picnic lunch with panoramic views of the region including Mount Phousi in the city centre. Spend the afternoon exploring the park, relaxing in camp huts, or swimming in the natural pools.

Please note: Zip-lining takes approximately one hour and trekking ranges from one to three hours depending on your chosen route.

Overnight: Villa Mahasok or similar, Luang Prabang

Meals included: Breakfast

Enjoy a leisurely morning before transferring to the train station for the journey to Vang Vieng. Arrival time in Vang Vieng will be either 11:30 or 13:45, based on the rail schedule closer to departure.

Arrive in the picturesque town of Vang Vieng, nestled in a scenic valley surrounded by towering limestone cliffs. Later in the afternoon or early evening, unwind with a relaxing boat cruise on the Nam Song River to soak in the tranquil beauty of sunset over the water.

Overnight: Confetti Garden Hotel or similar, Vang Vieng

Meals included: Breakfast

Indulge in a relaxing day at leisure in Vang Vieng.

Suggested activities could see you cycling through the countryside around Vang Vieng to admire the limestone karsts, unwinding by the outdoor pool at the hotel, or treating yourself to a traditional massage (additional fees may apply).

Alternatively, choose from the following optional activities:

Optional Tour 1: Kayak Adventure on Nam Song River
(Please refer to Important Information for pricing.)

Embark on a short drive with fellow adventurers to Nam Song River. After a safety briefing, paddle downstream navigating the rapids. Explore caves along the way, learn local history and visit an organic farm producing mulberry tea and fruit wines. Includes lunch.

Optional Tour 2: Cave Exploration and Village Hike
(Please refer to Important Information for pricing.)

Drive to Tham Xang (Elephant Cave) on the banks of Nam Song River, a significant Buddhist temple amidst limestone formations. Explore Tham Hoi, Samil and Tham Na (Water Cave, ideal for swimming seasonally). Trek through rice paddies to a local village for lunch. Visit Tham Pou Kham (Golden Crab Cave) with its reclining Buddha statue. Includes lunch.

Please note: Optional tours are subject to minimum numbers and may change for operational reasons. Limited to one option per person.

Overnight: Confetti Garden Hotel or similar, Vang Vieng

Meals included: Breakfast

This morning transfer to Vientiane, the capital of Laos, situated on the banks of the Mekong River.

Originally established as the capital in 1563, Vientiane served as the administrative centre during recent French colonial times. Today, it stands as the country's primary economic hub, marked by recent economic growth.

In the afternoon, visit the Buddha Park, located outside the city. Also known as Wat Xieng Khuan this renowned sculpture park features over 200 religious statues, including a monumental 40-metre-high Buddha image. The park's highlight is the giant gourd structure offering panoramic views, accessed via a stone ladder through a demon's mouth entrance. Built in 1958 by Luang Pu Bunleua Sulilat, a monk versed in Buddhism and Hinduism, the park showcases sculptures of Hindu gods, demons, and animals from both traditions.

Notable sculptures include Indra, king of the Hindu gods mounted on a three-headed elephant (Erawan or Airavata), a four-armed deity on a horse, and a twelve-faced deity with multiple hands, each adorned with intricate details and symbolism. Cool off after exploring with local snacks like papaya salad, fried bananas and cold Lao beer at a nearby eatery by the Mekong River (additional fees may apply).

In the evening, enjoy a farewell dinner, reflecting on this memorable journey through Northern Thailand and Laos with newfound friends.

Overnight: Landmark Life Centre or similar, Vientiane

Meals included: Breakfast; Dinner

Today, at the appropriate time, be transferred to the airport in preparation for the return flight to Australia (or New Zealand).

Please note: Due to flight times and scheduling some customers may be required to depart on Day 14 with an additional night in Vientiane. Flight times will be confirmed on your final documentation which will be sent at least 4-6 weeks prior to departure.

Meals included: Breakfast; In-Flight

Today, depart from Australia (or New Zealand) to Bangkok, Thailand. Upon arrival in Bangkok, be met and transferred to the hotel. Spend the remainder of the afternoon at your leisure.

Bangkok, the vibrant capital of Thailand, is known for its bustling street life, ornate temples and rich cultural heritage.

Please note: Due to flight times and scheduling some customers may be required to depart on Day 0. Flight times will be confirmed on your final documentation which will be sent at least 4-6 weeks prior to departure.

Overnight: Hotel Royal or similar, Bangkok

Meals included: In-Flight

Embark on a city and temple tour via electric tuk-tuk. The first stop is the Grand Palace, an architectural masterpiece and former royal residence. Next, visit Wat Pho, home to the magnificent Reclining Buddha and renowned for its traditional Thai massage school. These iconic landmarks offer a deep dive into Bangkok's rich cultural and historical tapestry. Afterwards, head to Pak Khlong Talat, Thailand's largest wholesale and retail fresh flower market. Wander through this vibrant market, where colourful displays of roses, orchids, carnations and marigolds create a sensory feast. The fragrant aroma and lively atmosphere make this a truly memorable experience.

At around 19:00, board a dinner cruise on the Chao Phraya River, also known as the River of Kings. Enjoy a delicious meal while gliding past illuminated temples along the riverbanks. This picturesque journey showcases why Bangkok is often referred to as the "Venice of the East." The cruise concludes around 22:00, with a return transfer to your hotel.

Overnight: Hotel Royal or similar, Bangkok

Meals included: Breakfast; Dinner

The morning is free for you to explore Bangkok at leisure. or alternatively choose to participate in an optional tour. Check out of the hotel at midday, however you can store your luggage at the hotel until departure time this evening.

In the late afternoon, transfer to Central Railway Station for an overnight train to Chiang Mai in a 2nd class sleeping cabin. The train departs at 18:40 and arrives in Chiang Mai at 07:15 the following morning (12-hour journey).

The 2nd class sleeping cabins are comfortable and offer a memorable travel experience. Please note: The train schedule is subject to change without notice by the railway station. There is also an upgrade option to take a flight from Bangkok to Chiang Mai.

Optional Tour: Half-Day Floating Market and Railway Market
(Please refer to Important Information for pricing.)

After breakfast, embark on an optional tour to the Mae Klong Railway Market. Witness the unique spectacle of vendors moving their stalls off the tracks as a train passes through every two hours, then quickly re-establishing their stalls once the train has passed. Afterwards, visit the floating markets. Along the way, stop to sample homemade coconut sugar cream. Upon arrival at the Damnoen Saduak Floating Market, board a long-tailed boat to navigate the canal and enjoy some free time exploring the market before returning to the hotel.

Optional Flight Upgrade: Bangkok - Chiang Mai
(Please refer to Important Information for pricing.)

An optional flight upgrade is available as an alternative to travelling by overnight train. The option includes domestic airfare, return airport transfers and an extra night's accommodation in Chiang Mai.

Overnight: Train from Bangkok to Chiang Mai, 2nd Class Sleeper Cabin

Meals included: Breakfast

This morning you will arrive in Chiang Mai where you will be met at the train station and transferred to enjoy breakfast at a local restaurant. After breakfast, be transferred to Pai, located approximately 3 hours North-West of Chiang Mai. Pai is nestled in the mountains of the Mae Hong Son Province in Northern Thailand. Known for its relaxed atmosphere and scenic beauty, Pai showcases lush landscapes, hot springs, waterfalls and a vibrant arts scene.

Visit Pai Canyon (Kong Lan) to witness the breathtaking views from high cliffs, providing panoramic vistas of Pai's stunning landscapes. Enjoy lunch at a local restaurant, savouring traditional Thai cuisine. After lunch, visit the Pai Memorial Bridge, a historic structure built during World War II as a transport route between Thailand and Burma. Proceed on to the famous Pai Coffee in Love, a charming coffee shop known for its picturesque setting and delightful beverages. Stop at the towering Yun Lai Viewpoint, offering spectacular views over Pai and the valley below.

Enjoy dinner at a local restaurant before heading to Pai Walking Street. Stroll through the vibrant market, explore the various stalls and soak in the lively atmosphere as you browse local crafts, food and souvenirs. This bustling street offers the perfect ending to your day in Pai, combining relaxation and cultural exploration in one of Northern Thailand's most charming towns.

Overnight: Montis Resort or similar, Pai

Meals included: Breakfast; Lunch; Dinner

After breakfast, visit the Chinese Yunnan Village, known as Santichon Village. This unique village is one of three Chinese villages in Northern Thailand populated by Yunnan tribespeople, offering a distinct cultural experience. Next, visit Wat Nam Hoo (South Lake Temple), a renowned temple in Pai. The temple is famous for a Buddha statue whose head produces clear water, considered holy by locals. Visit Mae Hong Son and enjoy the stunning views at Jabo View Point.

Have lunch at a local restaurant, then visit the Fish Cave, a hillside cave with a stream flowing through it year-round. Continue to Wat Chong Klang and Wat Chong Kham, two of the most popular temples in town, known for their beautiful architecture and serene ambience. Enjoy dinner at a local restaurant before exploring Mae Hong Son Walking Street, where you can browse various stalls and enjoy the lively evening atmosphere.

Overnight: Fern Resort or similar, Mae Hong Son

Meals included: Breakfast; Lunch; Dinner

After breakfast this morning, journey to Doi Inthanon, known as the 'Roof of Thailand', the country’s highest peak at 2,565 metres above sea level and part of the Himalayan mountain range. The national park features lush forests, cascading waterfalls and diverse biodiversity, attracting nature enthusiasts and bird watchers alike. Home to scenic trails, the renowned twin pagodas honouring the King and Queen, and panoramic views from the summit.

Overnight: Inthanon Riverside Resort or similar, Doi Inthanon

Meals included: Breakfast; Lunch; Dinner

This morning, witness the serene sunrise at Inthanon National Park followed by a visit to the twin stupas commemorating the birthday of King Bhumibol and Queen Sirikit. Visit a lively local market operated by the Hmong hill tribe, offering a deep cultural immersion. After an optional lunch at a local restaurant (additional fees apply), take in the breathtaking Wachiratharn Waterfall.

Depart from Doi Inthanon to embark on a scenic journey north to Chiang Rai, a 5.5-hour drive to the hotel, before enjoying the remainder of the evening at leisure.

Overnight: Mercure Chiang Mai or similar, Chiang Mai

Meals included: Breakfast

Today, after breakfast, begin your cultural immersion experience with a city tour visiting the Chiang Mai moat, an important historical structure built in the late 13th century. Afterwards, continue to the Three Kings Monument Square, a large open square in the heart of the walled Old Town, featuring a statue of King Mengrai, King Ramkhamhaeng and King Ngam Muang, who are considered the founders of Chiang Mai. Next, visit Chedi Luang Temple, a historic Buddhist temple known for its massive and partially restored Lanna-style chedi (stupa). Afterwards, return to the hotel to enjoy some free time before dinner in the evening.

Begin the evening with a traditional Khantoke Dinner, a cultural experience that originated in Chiang Mai. Enjoy a delightful meal served on a low, circular tray while being entertained by time-honoured dance and music performances from local hill tribes. After dinner, head to the Chiang Mai Night Market, the city's most famous market. Explore the vibrant stalls and enjoy a fantastic shopping experience, discovering unique local crafts, souvenirs and street food.

Overnight: Mercure Chiang Mai or similar, Chiang Mai

Meals included: Breakfast; Dinner

Today choose to enjoy a day at leisure to explore Chiang Mai, or alternatively, opt to participate in one of the optional activities on offer:

Optional Tour 1: Half Day Afternoon Elephant Nature Park
(Please refer to Important Information for pricing. Purchase on tour, subject to availability).
Pick up hotel: 11:30 - Drop off hotel: 18:30

Elephant Nature Park in Chiang Mai is a renowned sanctuary dedicated to the rescue and rehabilitation of elephants. Located in a serene valley surrounded by lush greenery, the park provides a natural habitat for elephants rescued from abusive situations. Visitors can observe and interact with these gentle giants in an ethical and sustainable environment, learning about their stories and the importance of wildlife conservation. The park also cares for other rescued animals and promotes awareness and education on animal welfare, making it a meaningful and unforgettable experience for all who visit.

Optional Tour 2: Guided Street Food Tour
(Please refer to Important Information for pricing.)

Embark on a late afternoon and evening foodie tour of Chiang Mai, perfect for wrapping up your day. This tour offers an authentic glimpse into local culinary culture, allowing you to savour delicious specialties like mango sticky rice and tapioca dumplings. Explore one of Chiang Mai's oldest open-air markets with an English-speaking guide, learning the history behind some of the city's best-known dishes. The tour includes a private guide, transfer and street food.

Overnight: Mercure Chiang Mai or similar, Chiang Mai

Meals included: Breakfast

Today, journey north to Chiang Rai, celebrated for its cultural richness and magnificent temples. En route stop at Mae Khajan Hot Springs, a natural oasis renowned for its therapeutic mineral waters nestled amidst lush forests.

Next, visit The White Temple (Wat Rong Khun), a modern marvel of Buddhist artistry renowned for its gleaming white exterior and intricate mirror embellishments. Afterward, check in to the hotel, where you'll have the rest of the day to relax and explore at your leisure.

Overnight: Wiang Inn Hotel or similar, Chiang Rai

Meals included: Breakfast

After breakfast, depart Chiang Rai for Chiang Khong, stopping at the Golden Triangle en route. Explore the historical significance of this convergence of Thailand, Laos and Myanmar, enjoying panoramic views of the Mekong River from viewpoints along the way. Later, visit the lively Mae Sai market, renowned for its blend of Thai and Burmese cultures showcasing a wide variety of goods including handicrafts and fresh produce.

Finally, check in at the hotel where you can unwind and enjoy the rest of the day at your leisure.

Overnight: Fortune River View Hotel or similar, Chiang Khong

Meals included: Breakfast

After breakfast, transfer to the Thai-Laos border at the Friendship Bridge. Once border formalities are completed, the guide will assist you to the boat pier to board a traditional boat for a scenic journey along the legendary Mekong River. Known for its breathtaking landscapes in this remote region, stop at Hmong, Yao and Khmu tribal villages to experience their unique cultures and traditions.

Upon reaching Pakbeng, explore the local market bustling with colourful hill tribe traders exchanging goods, offering a glimpse into their daily lives. Finally, check in at the lodge accommodation for an evening of relaxation and leisure.

Please note: Obtain visas-on-arrival for a fee. Please be aware that to process the visa-on-arrival you will need:
• Passport with at least 6 months validity
• 2 blank pages for entry and exit stamps at the border control
• Passport photograph (digital or hardcopy) 4x6cm size
• $40 USD for visa processing

Please note: Your Thai guide's services conclude at the border and a new Lao guide will accompany you for the remainder of the journey.

Overnight: Sanctuary Pakbeng Lodge or similar, Pakbeng

Meals included: Breakfast; Lunch

Today after breakfast, we continue our scenic cruise down the Mekong River, taking in breathtaking views of untouched forests and picturesque villages nestled along the riverbanks. Keep an eye out for elephants and their mahouts along the way.

During the journey, we'll visit a fishing village and a village where rice is made, providing opportunities to immerse ourselves in local culture and traditions. Learn about the art of making Lao Rice Wine and explore the renowned Pak Ou Caves, home to thousands of Buddha statues.

As the sun sets, arrive in Luang Prabang and transfer to the hotel for check-in, marking the end of an enriching day on the Mekong River.

Overnight: Villa Mahasok or similar, Luang Prabang

Meals included: Breakfast; Lunch

Begin the day with a visit to the historic temple Wat Sene, renowned for its intricate carvings and stunning architecture. Then, head to the magnificent Kuang Si Waterfall, a natural wonder famed for its stunning three-tiered cascade. The turquoise pools at each level are perfect for swimming and provide a picturesque setting against lush jungle surroundings.

Continue the journey with a visit to the Tat Kuang Si Bear Rescue Centre. This sanctuary houses rescued animals including bears, monkeys, leopard cats and even endangered red pandas.

Afterwards, return to the hotel to enjoy the remainder of the day at your own leisure.

Overnight: Villa Mahasok or similar, Luang Prabang

Meals included: Breakfast

Today you’ll have the day at your own leisure to explore beautiful Luang Prabang. Alternatively, you can choose to participate in an optional tour.

Optional Tour 1: Cooking Class at Nahm Dong Park
(Please refer to Important Information for pricing.)

Depart from the hotel at 8:30 and journey to Nahm Dong Park, located in Ban Xiengmouk just 10 kilometres from the city centre. This hands-on cooking class is led by a local chef, exploring traditional Lao cuisine through the preparation of a minimum of five dishes (varies by season). Wander through the park's gardens to handpick fresh ingredients needed for your creations. A booklet with all the recipes is provided and you'll enjoy a delicious lunch featuring your own culinary efforts. Afterwards, enjoy leisure time to explore the park's surroundings or choose to participate in additional activities (additional fees may apply). Return to the hotel to enjoy the remaining day at leisure.

Optional Tour 2: Nahm Dong Park with Lunch
(Please refer to Important Information for pricing.)

Depart the hotel at 8:30 for Nahm Dong Park in Ban Xiengmouk, a scenic 10 kilometres from the city centre. Begin with an approximately hour-long exhilarating zip-line adventure over jungle landscapes and waterfalls. Follow a jungle trail back, crossing flying bridges and natural pools where you can cool off with a refreshing dip. Once at the viewpoint, enjoy a picnic lunch with panoramic views of the region including Mount Phousi in the city centre. Spend the afternoon exploring the park, relaxing in camp huts, or swimming in the natural pools.

Please note: Zip-lining takes approximately one hour and trekking ranges from one to three hours depending on your chosen route.

Overnight: Villa Mahasok or similar, Luang Prabang

Meals included: Breakfast

Enjoy a leisurely morning before transferring to the train station for the journey to Vang Vieng. Arrival time in Vang Vieng will be either 11:30 or 13:45, based on the rail schedule closer to departure.

Arrive in the picturesque town of Vang Vieng, nestled in a scenic valley surrounded by towering limestone cliffs. Later in the afternoon or early evening, unwind with a relaxing boat cruise on the Nam Song River to soak in the tranquil beauty of sunset over the water.

Overnight: Confetti Garden Hotel or similar, Vang Vieng

Meals included: Breakfast

Indulge in a relaxing day at leisure in Vang Vieng.

Suggested activities could see you cycling through the countryside around Vang Vieng to admire the limestone karsts, unwinding by the outdoor pool at the hotel, or treating yourself to a traditional massage (additional fees may apply).

Alternatively, choose from the following optional activities:

Optional Tour 1: Kayak Adventure on Nam Song River
(Please refer to Important Information for pricing.)

Embark on a short drive with fellow adventurers to Nam Song River. After a safety briefing, paddle downstream navigating the rapids. Explore caves along the way, learn local history and visit an organic farm producing mulberry tea and fruit wines. Includes lunch.

Optional Tour 2: Cave Exploration and Village Hike
(Please refer to Important Information for pricing.)

Drive to Tham Xang (Elephant Cave) on the banks of Nam Song River, a significant Buddhist temple amidst limestone formations. Explore Tham Hoi, Samil and Tham Na (Water Cave, ideal for swimming seasonally). Trek through rice paddies to a local village for lunch. Visit Tham Pou Kham (Golden Crab Cave) with its reclining Buddha statue. Includes lunch.

Please note: Optional tours are subject to minimum numbers and may change for operational reasons. Limited to one option per person.

Overnight: Confetti Garden Hotel or similar, Vang Vieng

Meals included: Breakfast

This morning transfer to Vientiane, the capital of Laos, situated on the banks of the Mekong River.

Originally established as the capital in 1563, Vientiane served as the administrative centre during recent French colonial times. Today, it stands as the country's primary economic hub, marked by recent economic growth.

In the afternoon, visit the Buddha Park, located outside the city. Also known as Wat Xieng Khuan this renowned sculpture park features over 200 religious statues, including a monumental 40-metre-high Buddha image. The park's highlight is the giant gourd structure offering panoramic views, accessed via a stone ladder through a demon's mouth entrance. Built in 1958 by Luang Pu Bunleua Sulilat, a monk versed in Buddhism and Hinduism, the park showcases sculptures of Hindu gods, demons, and animals from both traditions.

Notable sculptures include Indra, king of the Hindu gods mounted on a three-headed elephant (Erawan or Airavata), a four-armed deity on a horse, and a twelve-faced deity with multiple hands, each adorned with intricate details and symbolism. Cool off after exploring with local snacks like papaya salad, fried bananas and cold Lao beer at a nearby eatery by the Mekong River (additional fees may apply).

In the evening, enjoy a farewell dinner, reflecting on this memorable journey through Northern Thailand and Laos with newfound friends.

Overnight: Landmark Life Centre or similar, Vientiane

Meals included: Breakfast; Dinner

Today, at the appropriate time, be transferred to the airport in preparation for the return flight to Australia (or New Zealand).

Please note: Due to flight times and scheduling some customers may be required to depart on Day 20 with an additional night in Vientiane. Flight times will be confirmed on your final documentation which will be sent at least 4-6 weeks prior to departure.

Meals included: Breakfast; In-Flight

After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. You must complete the Passenger Information Form within 72 hours of purchase.

Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.

On purchasing this Travel Offer, you are bound by the General Terms and Conditions and the specific terms and conditions outlined in this Important Information. 

Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return.

CANCELLATION POLICY
Tour packages are non-refundable. If your tour package is affected by Covid-19-related travel restrictions and you are unable to travel, you will receive either a free date change (credit that is specific to your original package and purchase value) or an open credit less any non-recoverable supplier fees to the value of your original purchase for use on any other tour or package available via the TripADeal website.

Please note: Date change credits are subject to availability and not guaranteed until confirmed by TripADeal, not the tour operator you are due to stay with.
 
We recommend you consider purchasing travel insurance with Covid-19 protection. The standard cancellation policy will apply if you cannot travel because you have tested positive for Covid-19.

Please note: All additional charges are payable in AUD (unless otherwise stated). 

This travel offer is valid for travel on selected dates until the 19th November 2025.

Minimum group size 13, maximum group size 20 per vehicle.

This travel offer is priced per person based on a twin share. 

Single Traveller Supplement
For solo travellers, a mandatory single supplement applies:
13 Days Standard Itinerary 1: $660
19 Days Extension Itinerary 2: $1,100
Please note: accommodation for single customers who are travelling on a tour or cruise package may be in a single room, depending on availability.

Child Policy
• No child discounts. The full price applies to all children travelling with their parents.
• Valid for children 12 years old and over.
Please note: Children must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors are allowed.

Departure Dates        
13 Days Standard Itinerary 1
2025
March: 5**, 12**, 19*
April: 23**, 30**
May: 7, 14, 21, 28
June: 4, 11
July: 16, 23, 30
August: 6, 13, 20, 27
September: 3, 10
October: 15*, 22*, 29*
November: 5*, 12*, 19*

19 Days Extension Itinerary 2
2025
March: 6^, 13**
April: 17**, 24**
May: 1, 8, 15, 22, 29
June: 5
July: 10**, 17, 24, 31
August: 7, 14, 21, 28
September: 4
October: 9**, 16^, 23^, 30^
November: 6^, 13^

Please note: see checkout for live dates and availability.

Surcharges
Please note: 
• dates/months with a ^ incur a high season surcharge of $100 per person.
• dates/months with a * incur a high season surcharge of $150 per person.
• dates/months with a ** incur a high season surcharge of $250 per person.

Departure Cities        
Sydney*, Melbourne, Brisbane*, Adelaide*, Perth, Auckland*

Departure City Surcharges
Sydney: $100 per person
Brisbane: $100 per person
Adelaide: $250 per person
Auckland: $950 per person

International Full-Service Flight(s)
• Cabin Class: Economy Class
Please note: We cannot accommodate one-way flights. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation. 

Preferred Airline Surcharge
• Cabin Class: Economy Class
• Singapore Airlines: $215 per person 
• Please note if flying with Singapore Airlines: the internal Asia Short haul flights may be operated by Scoot (Singapore to Chiang Mai & Vientiane to Singapore)
Please note: 
• Preferred airlines are subject to availability. If we are unable to fulfil your request, the above extra cost will be refunded.
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration.
• In the event that a purchased stopover package and a purchased preferred airline upgrade are not compatible, you will have the option to receive a refund for the preferred airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Preferred airline refers to the marketing carrier and could include codeshare partners. 

Arrive Early Options
13 Days Standard Itinerary 1: Chiang Mai, Thailand - $300 per person
19 Days Extension Itinerary 2: Bangkok, Thailand - $300 per person 
Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• You may book a date to arrive early via our website but only a date that is within 30 days of the tour departure date. If you wish to arrive earlier than 30 days before your tour departure date, please call our friendly staff for availability and pricing. Additional costs may apply.
• No flight booking changes or cancellations are permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• A high season arrive early can be purchased for up to $500 per person, subject to availability.
• High season surcharges apply to flights departing between the below date ranges:
• 6th December 2024 - 31st January 2025
• 28th March 2025 - 27th April 2025
• 16th June 2025 - 20th July 2025
• 15th September 2025 - 12 October 2025
• 1st December 2025 - 31st January 2026
• 3rd April 2026 - 20th April 2026
• 26th June 2026 - 17th July 2026
• 18th September 2026 - 9th October 2026
• 12th December 2026 - 26th January 2027 

Stay Behind Options
Vientiane, Laos - $300 per person
Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• A stay behind can only be booked up to one month after your package end date upon check-out. Should you wish to stay later, please contact us to request availability. Additional costs may apply.
• No flight booking changes or cancellations are permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• A high season stay behind can be purchased for up to $500 per person, subject to availability.
• High season surcharges apply to flights departing between the below date ranges:
• 6th December 2024 - 31st January 2025
• 28th March 2025 - 27th April 2025
• 16th June 2025 - 20th July 2025
• 15th September 2025 - 12 October 2025
• 1st December 2025 - 31st January 2026
• 3rd April 2026 - 20th April 2026
• 26th June 2026 - 17th July 2026
• 18th September 2026 - 9th October 2026
• 12th December 2026 - 26th January 2027 

Stopover Packages 
* Singapore
Includes:
• 2, 3 or 5 nights in 4-star accommodation
• Daily breakfast
• Return airport transfers 
For pricing, please refer to the payment cart at checkout.
Please note: 
• When a pre and post-tour stopover is chosen, the same stopover location must be chosen each way, due to the airline used.
• When selecting an Arrive Early or Stay Behind in conjunction with a Stopover Package, the stopover will take place after the departure date you select for your Arrive Early or Stay Behind.
• Stopover packages are subject to availability.
• In the event that a purchased stopover package and a purchased preferred airline upgrade are not compatible, you will have the option to receive a refund for the preferred airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Blackout dates apply to flights departing between the below date ranges:
- Singapore Grand Prix: 02 October - 08 October 2025
- Christmas and New Years Eve - 22 December 2025 to 2 January 2026
 
Flight Class Upgrades
Business Class: For pricing, please refer to the payment cart at checkout.
Please note:
• Flight upgrades are subject to availability and pricing changes (if we cannot fulfil your request, the upgrade cost will be refunded).
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed

Missed Flights 
If you fail to arrive for your outbound flight, you risk all flight and land arrangements in your destination being automatically cancelled by the airlines and land operator, respectively. Additional fees may apply to reinstate these services. If you miss your flight for whatever reason, please contact us as soon as possible to make arrangements. 

Accommodation Used
4-Star Properties (Self-Rated)
Chiang Mai, Thailand: Mercure Chiang Mai or similar
Chiang Khong, Thailand: Fortune River View Hotel or similar
Vientiane, Laos: Landmark Life Centre or similar

3-Star Properties (Self-Rated)
Chiang Rai, Thailand: Wiang Inn Hotel or similar
Pakbeng, Laos: Sanctuary Pakbeng Lodge or similar
Luang Prabang, Laos: Villa Mahasok or similar
Vang Vieng, Laos: Confetti Garden Hotel or similar

19 Days Extension Itinerary 2 only, all the above plus the following:
4-Star Properties (Self-Rated)
Bangkok, Thailand: Hotel Royal or similar
Pai, Thailand: Montis Resort or similar
Mae Hong Son, Thailand: Fern Resort or similar

3-Star Properties (Self-Rated)
Doi Inthanon, Thailand: Inthanon Riverside Resort or similar

Please note: Accommodation/rooms offered are based on a lead-in room type and are subject to availability based on seasonality. In the instance a property is not available, a similar standard of accommodation will be provided. Properties will be confirmed and included in your travel pack, which you will receive 4-6 weeks before travel.
 
Extra Nights
Not available. 
 
Maximum Room Capacity
2 people.
 
Triple Share
Not available. 

Bedding Configuration
Twin or double (subject to availability).

13 Days Standard Itinerary 1:
Day 3: Optional Tour 1: Half Day Afternoon Elephant Nature Park 2,500฿ Thai Baht per person*
Day 3: Optional Tour 2: Guided Street Food Tour - $55 AUD per person
Day 9: Optional Tour 1: Cooking Class at Nahm Dong Park - $60 AUD per person
Day 9: Optional Tour 2: Nahm Dong Park with Lunch - $75 AUD per person
Day 11: Optional Tour 1: Kayak Adventure on Nam Song River - $85 AUD per person
Day 11: Optional Tour 2: Cave Exploration and Village Hike - $95 AUD per person
*Booked and paid directly with the tour operator in the currency specified

19 Days Extension Itinerary 2
Day 3: Optional Tour: Half-Day Floating Market and Railway Market - $100 AUD per person
Day 3: Optional Flight Upgrade: Bangkok - Chiang Mai $225 AUD per person 
Day 9: Optional Tour 1: Half Day Afternoon Elephant Nature Park 2,500฿ Thai Baht per person*
Day 9: Optional Tour 2: Guided Street Food Tour - $55 AUD per person
Day 15: Optional Tour 1: Cooking Class at Nahm Dong Park - $60 AUD per person
Day 15: Optional Tour 2: Nahm Dong Park with Lunch - $75 AUD per person
Day 17: Optional Tour 1: Kayak Adventure on Nam Song River - $85 AUD per person
Day 17: Optional Tour 2: Cave Exploration and Village Hike - $95 AUD per person
*Booked and paid directly with the tour operator in the currency specified

Please note:
• Prices are based per person, are subject to availability, time permitting and weather conditions.
• The optional tours listed above, unless stated otherwise, must be purchased on checkout or over the phone before submitting your passenger information form (subject to availability). 
• Some tours require minimum numbers to operate.

• Visa fees and requirements 
• Domestic transfers and flights not stated in the deal offer
• Meals/beverages not stated in the deal offer
• Optional gratuities/tipping 
• Optional activities/tours 
• Personal expenses
• Travel insurance
• Any costs associated with an interruption to your tour as a result of an airline schedule change or cancellation

Land
Gratuities (tips) are not included for the services of the tour leader (when available) and driver throughout the tour. The recommended tip is $5 per person per day. This covers the guide/leader and the driver and will be collected on tour. 

Please note: Tipping for services provided is always a matter of personal discretion; however, please be aware that many locals consider tipping part of their normal remuneration, and they may approach you for payment; there's no need to be intimidated by the request.

TOUR GUIDE VS. TOUR LEADER
Tour Guide: 
Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on the history, art, architecture and culture of the city/village/attraction where they are guiding the tour. The guide meets the group at the required place and leaves it at the end of the tour; they do not travel with the group. 

Tour Leader: 
An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides at each stop. A tour leader may provide general guidance around a city or village and offer information on the place visited on the bus. However, they are not required to have specific art, architecture, or historical knowledge. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and, if caught doing so, can be fined. 

Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when required to enhance the experience of the destination featured. 

CLIMATE & AVERAGE TEMPERATURES
Chiang Mai, Thailand
Cool Season (November - February): During this period, Chiang Mai enjoys a dry and cooler climate, with average high temperatures ranging from 25°C to 29°C and average low temperatures ranging from 11°C to 15°C.

Hot Season (March-May): The hot season is characterised by higher temperatures, with average highs ranging from 33°C to 35°C, and average lows hovering around 20°C 

Rainy Season (June - October): Chiang Mai experiences its wettest months during this time, with a mix of both rain and sunshine. Average high temperatures typically range from 28°C to 32°C, while average lows range from 21°C to 23°C.

Laos
Cool and Dry Season (November - February): Laos experiences a pleasant and dry climate during this period. Average high temperatures range from 25°C to 29°C, and average low temperatures range from 13°C to 16°C 

Hot Season (March-May): The hot season brings higher temperatures. Average highs can range from 30°C to 35°C , while average lows are around 21°C 

Rainy Season (June - October): Laos's wettest months fall within this time. Average high temperatures range from 29°C to 32°C, and average lows range from 22°C to 24°C. Rainfall is more frequent during this season, with occasional heavy downpours.

19 Days Extension Itinerary 2
Bangkok, Thailand
Cool Season (November - February): Bangkok experiences a milder and drier climate during this period. Average high temperatures range from 31°C to 32°C, and average low temperatures range from 20°C to 21°C.

Hot Season (March-May): The hot season sees higher temperatures. Average highs can range from 34°C to 36°C, while average lows are around 25°C.

Rainy Season (June - October): Bangkok's wettest months fall within this period. Average high temperatures range from 31°C to 32°C, and average lows range from 24°C to 25°C. Rainfall is more frequent during this time, with occasional heavy showers.

FLIGHTS
Seat Selection & Frequent Flyer Points:
We do not arrange seat selection. It is essential to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly with seating allocation requirements and/or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the airline once you have your flight information.

Passport Validity:
Customers must provide valid passport details either at the time of purchase or no later than 45 days before the departure date. Failure to do so may result in the cancellation of the booking. Customers will be responsible for any costs and fees incurred in this instance.

COACH TOUR
Meals:
For meals not included, the tour leader (when available) will offer assistance with reservations, suggestions and directions to local restaurants. It is your responsibility to notify us of any dietary requests/requirements. Please note: We will do our best to meet your requests/requirements; however, we cannot guarantee that we will always be able to.

Luggage:
You will be responsible for all your personal belongings whilst on tour. You must carry your own luggage from the vehicle to the hotel room and back to the vehicle. The driver will assist with the uploading and unloading of bags from the vehicle.

OTHER
Mobility:
If you require wheelchair access please contact our friendly sales and service team to inquire on your behalf.

Fitness Level Required:
A leisurely level of fitness will be required. 
Leisurely is described as Light walking, including up multiple stairs, and occasional hiking, may involve uneven surfaces. Able to travel unassisted and get on and off vehicles and small boats. Suitable for most fitness levels and mobility. 
Please note: If you have any concerns, please consult your healthcare provider prior to purchase/travel.

Sightseeing:
Please note: If entry to a site is affected by changes in operating hours or public holiday closures, your itinerary, where possible, may be adjusted, or a similar activity will be offered in its place (subject to availability).

Shopping: 
Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all your receipts. 
Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader.
Please refer to our Terms and Conditions regarding shopping for further information.

Thailand
You can get a visa exemption for up to 60 days on arrival (restricted to 2 entries per calendar year when entering by land or sea). The visa exemption is for tourism only.

Laos
You can, for a fee, obtain visas-on-arrival and e-visas. 
Please be aware that to process the visa-on-arrival you will need:
• Passport with at least 6 months validity
• 2 blank pages for entry and exit stamps at the border control
• Passport photograph (digital or hardcopy) 4x6cm size
• $40 USD for visa processing

Important: 
• Please start arranging your visa three weeks before departure to account for any delays due to consulate operating hours.
• Visa rules are subject to change. Please check with the nearest embassy, consulate or immigration department of the destination/s you are visiting once you receive your travel documentation to ensure you have the most up to date information.
• It is your responsibility to be travel-ready and ensure that you are aware and comply with any destination or travel requirements, including the validity of all required travel documents.
• Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.
• It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for visas. This may, in turn, affect the type of application required.

Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. We strongly recommend you take out travel insurance when making your booking. Whether it’s a potential medical emergency, a flight cancellation, a delayed suitcase, or an unforeseen event, it's important to ensure you're adequately protected. For more information or advice visit https://www.tripadeal.com.au/travel-insurance

Voluntary Changes
This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.
• Changes - $100 AUD per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Name Changes Due To Passenger Error
• If the incorrect name has been provided, charges of $100 AUD per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Supplier Fees
In the event the tour package you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the tour due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event we are unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee.