Borneo Discovery

• Return international full-service flights (economy class), departure city surcharges may apply
• 2 internal flights (economy class) from Kuching to Mulu, and Mulu to Kota Kinabalu

• 13 nights of quality accommodation

• Enjoy 28 meals including daily breakfast

• Professional English-speaking guides
• Airline taxes and surcharges
• National park fees (unless otherwise specified)

• Transportation by private air-conditioned vehicles

• Return airport transfers

• Arrive Early: Arrive up to 60 days before your tour starts (does not include hotel accommodation, meals or transfers)
• Stay Behind: Return up to 60 days after your tour concludes (does not include hotel accommodation, meals or transfers)
• Stopover Packages: Break up the long-haul flight with a stopover at a fantastic location (see checkout for details)
• Flight Upgrades: Upgrade to Business Class (see checkout for details)

Please note: Extra charges may apply, see the Important Info section and checkout cart for fees and details

Today depart Australia on your flight to Kuching, Malaysia. Upon arrival, a tour representative will meet you at the airport and then transfer you to the hotel.

Kuching, nestled on the Sarawak River, is known for its diverse ethnic communities, including Malays, Chinese, and indigenous groups like the Iban and Bidayuh. The city is a gateway to the natural wonders of Sarawak, offering opportunities to discover Borneo's unique flora and fauna, such as the endangered orangutans. Enjoy the remainder of the day at leisure exploring its charming colonial architecture, vibrant markets and lush waterfront promenade.

Please note:
• Due to flight scheduling and availability, some departures may occur on Day 0. Affected customers must be at the airport the day before. Flight times will be indicated on your final documentation which you will receive before departure.

Overnight: Imperial Riverbank Hotel Kuching or similar

Meals included: In-Flight

Today, set off on a full-day adventure to explore the natural wonders of Bako National Park. Renowned for its incredible biodiversity and varied ecosystems, the park boasts lush rainforests, mangrove swamps, and an array of fascinating plant and animal species.

Accessible only by boat, it offers visitors the chance to encounter unique wildlife, including the famous Proboscis monkey, silvered langurs (leaf monkeys), long-tailed macaques, bearded pigs, flying squirrels, and monitor lizards, as well as a diverse range of bird species. Along the way, take in breathtaking viewpoints and striking geological formations. After a day of exploration, return to your hotel in Kuching and enjoy the rest of the day at leisure.

Overnight: Imperial Riverbank Hotel Kuching or similar

Meals included: Breakfast; Lunch

This morning, head to Semonggok Orangutan Sanctuary, a renowned centre for the rehabilitation and preservation of orangutans. Nestled within the lush rainforest, the sanctuary provides a semi-wild environment for orphaned or rescued orangutans to learn essential survival skills before returning to their natural habitat. Afterwards, head to the Sarawak Cultural Village to enjoy lunch at the Sarawak Ethnic Kitchen. Embark on a delectable journey through the diverse flavours of Sarawak’s indigenous cuisines. This unique experience provides a delightful opportunity for cultural immersion and a taste of the rich and flavourful heritage that defines the culinary landscape of Sarawak.

After lunch, we have the opportunity to explore the village, often referred to as the ‘Living Museum’. The village showcases traditional dwellings representing various ethnic groups such as the Iban, Bidayuh, Orang Ulu, and Penan. Experience authentic cultural performances, including dance, music, and crafts, providing a glimpse into the rich tapestry of Sarawak's traditions and learn how to throw a Malay spinning top, shoot a Penan blowpipe or pick out a tune on an Orang Ulu sape.

Please note: The orangutans in Semonggok are semi-wild and as such sightings cannot be guaranteed.

Overnight: Imperial Riverbank Hotel Kuching or similar

Meals included: Breakfast; Lunch

This morning, depart for the airport for your flight to Mulu. Upon arrival, a tour representative will greet you and take you to your hotel. In the afternoon, head to Mulu National Park to explore the fascinating Deer and Lang Caves.

The adventure starts with a 3-kilometre almost flat walk on raised planks (approx 1 hour) to reach the Bat Observatory. Positioned near Deer Cave, one of the largest cave passages in the world, the observatory offers a unique vantage point to witness the breathtaking spectacle of millions of bats emerging from the cave at dusk. This nightly phenomenon, known as the bat exodus, occurs as the bats embark on their nocturnal foraging journeys.

Continuing on another 500 metres we reach Deer Cave, a colossal cavern adorned with intricate stalactite and stalagmite formations. Heading on to Lang Cave, a captivating underground chamber renowned for its stunning limestone formations. The cave's ethereal beauty, illuminated by carefully placed lighting, showcases the wonders of nature in a serene and mystical setting. Afterwards, you will return to the entrance of the park and be transferred back to the hotel.

Please note: Today’s walking distance is approximately 9 kilometres.

Overnight: Mulu Marriott Resort & Spa or similar

Meals included: Breakfast; Dinner

Today, after breakfast, you will be transferred by longboat to Batu Bungan. In Batu Bungan you will meet the Penan community, a distinctive indigenous group residing in the heart of Malaysian Borneo. Known for their rich cultural heritage and traditional way of life, the Penan people offer a unique opportunity to experience their customs, crafts, and daily routines. The community is often engaged in traditional handicrafts, such as weaving and carving, showcasing their skills and preserving age-old traditions.

Continuing by longboat to the Wind and Clearwater caves where we stop for a picnic lunch and the opportunity to cool down in the natural crystal-clear waters. Discover Clearwater, where the subterranean river emerges from the cliff face. Take 200 stairs to enter the cave to marvel at the Monophilia Pendula endemic to Mulu. Clearwater is one of the biggest cave systems in the world, measuring over 220 kilometres in length. Afterwards, you will be returned to the hotel where you will enjoy a group dinner in the evening.

Overnight: Mulu Marriott Resort & Spa or similar

Meals included: Breakfast; Lunch; Dinner

Today you will enjoy breakfast at the hotel before being transferred to the airport at the appropriate time for your flight to Kota Kinabalu. Once arrived you will be met by a tour representative and transferred to the hotel accommodation. Enjoy the remainder of the day at your own leisure.

Kota Kinabalu is a vibrant city located in the Sabah state on Borneo island, nestled between the South China Sea and the towering peaks of Mount Kinabalu. Known for its stunning sunsets, bustling markets, diverse blend of cultures, Kota Kinabalu is the gateway to Borneo’s ecological wonders.

Overnight: Hilton Kota Kinabalu or similar

Meals included: Breakfast

Today, depart after breakfast to the Mari-Mari Cultural Village, nestled in the lush surroundings near Kota Kinabalu. This living museum offers an opportunity to explore traditional houses representing the lifestyles of the Bajau, Lundayeh, Murut, Rungus, and Dusun communities. The village provides a hands-on encounter with cultural practices, including traditional dance, music, and artisanal crafts. Culinary enthusiasts can savour authentic indigenous cuisine.

Each home was built by descendants of the tribes they represent, offering a truly genuine experience. Not only does this village portray these tribes through the architectural genius of their traditional house, but also through a range of simulated lives of the olden epoch by the residents of the village. Acquaint yourself with each tribe as they welcome you into their house and simple yet intricate lives. While traversing the village, find demonstration huts along the main houses in which daily activities of old times come to life. There is plenty to do for everyone; the making of a blowpipe, starting a fire with just a bamboo tree, tattoo-making and more.

Overnight: Hilton Kota Kinabalu or similar

Meals included: Breakfast; Lunch

Today, after breakfast, you will be met in the hotel lobby and transferred to the jetty to catch the boat to Manukan Island. Located in the Tunku Abdul Rahman Marine Park, Manukan Island is a tropical paradise boasting pristine white sandy beaches, crystal-clear waters, and vibrant coral reefs teeming with marine life. Enjoy a buffet lunch on the island before returning to the mainland at approximately 14:30.

Once you have arrived back at the hotel you will enjoy the remainder of the evening at leisure.

Overnight: Hilton Kota Kinabalu or similar

Meals included: Breakfast; Lunch

After breakfast, set off for Kinabalu Park, travelling through the scenic Crocker Range. Along the way, stop at Nabalu Village Market to browse local handicrafts, souvenirs, and snacks. Upon arrival at Kinabalu National Park, take a guided walk through the Botanical Garden, where you can discover native plants and wild orchids.

Next, visit the Kundasang War Memorial Park, which features four beautifully designed gardens—the Australian Garden, the English Garden, the Borneo Garden, and the Contemplation Garden—each honouring the nationalities involved in the Borneo campaign during World War II.

After lunch at a local restaurant, continue to Sabah Tea Plantation, where you will check into your accommodation and enjoy the rest of the day at leisure.

Overnight: Sabah Tea Garden Cottages or similar

Meals included: Breakfast; Lunch; Dinner

After breakfast, set off on a journey to Sukau at Kinabatangan (approximately 4.5 hours). En route, stop at Kampung Luanti for a relaxing fish spa foot massage. Upon arrival in Sukau, check into the nature lodge and enjoy lunch.

In the afternoon, savour a cup of tea before embarking on a scenic river cruise in search of Proboscis monkeys, macaques, and other incredible wildlife that gather along the banks of the Kinabatangan River—Sabah’s longest river. Return to the lodge in time to freshen up before dinner.

Overnight: Borneo Nature Lodge or similar

Meals included: Breakfast; Lunch; Dinner

Wake up early this morning for a sunrise cruise to search for more wildlife. Cruise for approximately one hour with the option of a short jungle walk at Oxbow Lake before heading back to the lodge for breakfast.
After breakfast, explore the jungle trail at the lodge, before transferring back for lunch and some leisure time.

In the afternoon, meet at the restaurant for afternoon tea before embarking on one last river cruise in search of more wildlife. Afterwards, return to the lodge for dinner.

Overnight: Borneo Nature Lodge or similar

Meals included: Breakfast; Lunch; Dinner

After breakfast, visit the Labuk Bay Proboscis Monkey Sanctuary to observe these endemic primates during their feeding time in their natural habitat. With luck, you may also spot a silver leaf monkey or a Bornean hornbill.
Next, continue to the Sandakan War Memorial Garden, located on the site of the former POW camp, where the tragic story of the Sandakan Death March during World War II is commemorated.

Enjoy lunch at a local restaurant before heading to the Rainforest Discovery Centre, home to one of Sabah’s most pristine tropical forests. Walk along the guided canopy walkway, renowned for birdwatching and wildlife photography, before exploring the Botanical Gardens, which house hundreds of endemic and introduced plant species. Conclude your visit to the exhibit centre.

At the end of the tour, travel to Sandakan and check into your accommodation for the night.

Overnight: Sabah Hotel or similar

Meals included: Breakfast; Lunch

After breakfast, visit the Sepilok Orangutan Rehabilitation Centre, where young orangutans learn to socialise and develop survival skills under the care of dedicated conservationists. Begin at the outdoor nursery to observe their rehabilitation process before heading to the feeding platform for the morning feeding session. A video presentation will provide further insight into the centre’s mission and conservation efforts.

Next, visit the Bornean Sun Bear Conservation Centre, home to rescued sun bears—the world’s smallest bear species. Enjoy lunch at a local restaurant before proceeding to the Rainforest Discovery Centre. Marvel at the beauty of the Sepilok Rainforest and immerse yourself in the tree tops, on the canopy walk platform. After, return to the hotel, where you can spend the rest of the day at leisure.

Overnight: Sabah Hotel or similar

Meals included: Breakfast; Lunch

At the appropriate time, transfer to the airport for your return flight home. Upon arrival, make your own onward travel arrangements.

Please note:
• Some flights may arrive the following day (+1 day).
• For travellers with an evening departure, luggage storage will be available at the hotel, allowing you to explore Sandakan at leisure before your flight.

Meals included: Breakfast; In-Flight

After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. You must complete the Passenger Information Form within 72 hours of purchase.
 
Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.
 
On purchasing this Travel Offer, you are bound by the General Terms and Conditions and the specific terms and conditions outlined in this Important Information.
 
Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return.

Cancellation & Refund Policy
By placing a booking with us, you acknowledge the following important information:
• we act as your booking agent: TripADeal is a booking services provider, and curates the Travel Offers available on our website. We act as your booking agent, and we receive payment for the Booking Services as part of the booking price, however, we do not provide any of the Travel Services (flights, accommodation, tours or other products or services) included in your booking – the Travel Services are provided by a number of third party Travel Suppliers.
• each booking is unique: our Travel Offers are made up of a variety of different components and are, during the booking process, uniquely tailored to suit your requirements, for example, departure dates and ports, flight and room upgrades, tour inclusions, etc.
• changes/modifications to your booking may not be possible: once your booking has been made, changes or modifications may not be possible, and where possible, may incur a fee. It is important to ensure that the information you provide during the booking process is accurate and up to date, and that you read the Travel Offer carefully before placing your order.
• Travel Offers are a package: our Travel Offers have been curated into package offerings and must be used as a package – individual components cannot be used independently of the full package offering.
• our Travel Offers are generally non-refundable: in order to provide great value Travel Offers, we work with a variety of Travel Suppliers to find the best deals – this often means the Travel Suppliers’ offerings are non-refundable to ensure the best price. We recommend that you obtain travel insurance as soon as you make a booking with us.
To read more about our Cancellation and Refund Policy, please click here.

General Terms & Conditions
By placing your booking with us, you acknowledge and agree to our Terms & Conditions, Privacy Policy and Cancellation Policy.

This Travel Offer is valid for travel on selected dates until the 25th November 2025.

Departure Dates & Surcharges
See checkout for live dates and availability.

Single Traveller Supplement
For solo travellers, a mandatory single supplement of $1,180 applies. 
Please note: Accommodation for single customers who are travelling on a tour or cruise package may be in a single room, depending on availability.

Child Policy
• No child discounts are offered. The full price applies to all children travelling with their parents.
• Valid for children 12 years old and over.
Please note: Children must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors are allowed.

Departure Cities     
Sydney, Melbourne, *Brisbane, *Adelaide, Perth, *Auckland

Departure City Surcharges
• Brisbane: $600 per person
• Adelaide: $200 per person
• Auckland: $800 per person

International Full-Service Flight(s)
• Cabin Class: Economy Class
Please note: We cannot accommodate one-way flights. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation. 

Internal Flight(s) Used
• Cabin Class: Economy Class
• Route: Kuching to Mulu & Mulu to Kota Kinabalu
• Airlines: MASWings (subject to availability).

Internal Baggage Limits
• Checked in: 20kg
• Carry-on: 7kg

Arrive Early & Stay Behind Options
Arrive Early
Kuching, Malaysia - From $300 per person, subject to availability.

Stay Behind
Sandakan, Malaysia - From $300 per person, subject to availability.

Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• Flight booking changes or cancellations after air tickets have been issued are not guaranteed and may incur additional fees and fare difference, subject to the airline cancellation and change policies.
• Flight changes are subject to availability at the time of booking.
• A high-season Arrive Early or Stay Behind can be purchased for an additional charge, subject to availability. For pricing, please refer to the cart.
• An Arrive Early or Stay Behind can only be booked up to 60 days prior to your package’s start date, or after your package's end date. Should you wish to arrive earlier or stay behind for more than 60 days, please contact us to request availability. Additional costs may apply.
• High season surcharges apply to flights departing between the below date ranges:
• 28th March 2025 - 27th April 2025
• 16th June 2025 - 20th July 2025
• 15th September 2025 - 12th October 2025
• 1st December 2025 - 19th December 2025
• 20th December 2025 - 4th January 2026
• 5th January 2026 - 31st January 2026
• 3rd April 2026 - 20th April 2026
• 26th June 2026 - 17th July 2026
• 18th September 2026 - 9th October 2026
• 12th December 2026 - 18th December 2026
• 19th December 2026 - 3rd January 2027
• 4th January 2027 - 26th January 2027

Stopover Packages 
• Kuala Lumpur
• Singapore
Includes:
• 2, 3 or 5 nights in 4-star accommodation
• Daily breakfast
• Return airport transfers 
For pricing, please refer to the payment cart at checkout.
Please note: 
• When a pre and post-tour stopover is chosen, the same stopover location must be chosen each way, due to the airline used.
• When selecting an Arrive Early or Stay Behind in conjunction with a Stopover Package, the stopover will take place after the departure date you select for your Arrive Early or Stay Behind.
• Stopover packages are subject to availability.
• In the event that a purchased stopover package and a purchased preferred airline upgrade are not compatible, you will have the option to receive a refund for the preferred airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Blackout dates apply to flights departing between the below date ranges:
Singapore Grand Prix: September 2025
Christmas and New Years Eve - 22 December 2025 to 2 January 2026
(TBC for all event exact dates for 2025)
 
Flight Class Upgrades
Business Class: For pricing, please refer to the payment cart at checkout.
Please note:
• Flight upgrades are subject to availability and pricing changes (if we cannot fulfil your request, the upgrade cost will be refunded).
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration.

Missed Flights 
If you fail to arrive for your outbound flight, you risk all flight and land arrangements in your destination being automatically cancelled by the airlines and land operator, respectively. Additional fees may apply to reinstate these services. If you miss your flight for whatever reason, please contact us as soon as possible to make arrangements. 

Accommodation Used:
3-Star Properties (Self-Rated)
Kuching, Malaysia: Imperial Riverbank Hotel or similar
Ranau, Malaysia: Sabah Tea Resort or similar

4-Star Properties (Self Rated)
Sandakan, Malaysia: Sabah Hotel or similar

5-Star Properties (Self-Rated)
Mulu National Park, Malaysia: Mulu Marriott Resort & Spa or similar
Kota Kinabalu, Malaysia: Hilton Kota Kinabalu or similar

Speciality Accommodation (Self-Rated)
Sukau, Malaysia: Borneo Nature Lodge or similar

Please note: Accommodation/rooms offered are based on a lead-in room type and are subject to availability based on seasonality. In the instance a property is not available, a similar standard of accommodation will be provided. Properties will be confirmed and included in your travel pack, which you will receive 4-6 weeks before travel.
 
Extra Nights
Not available. 
Please note: If you are interested in booking additional nights of accommodation pre or post-tour, please wait until you receive your travel documentation approximately 4-6 weeks before departure for the confirmed list of hotels. If booking your own additional accommodation directly with the hotel, please be aware that you may be required to change rooms at the start/end of your tour. 
 
Maximum Room Capacity
2 people.
 
Triple Share
No discounts apply for 3rd person travelling. Full price applies, subject to availability. 
Please note: Triple shares may be required to share existing bedding.
 
Bedding Configuration
Twin or double (subject to availability).

• Visa fees and requirements.
• Domestic transfers and flights not stated in the deal offer.
• Meals/beverages not stated in the deal offer.
• Optional gratuities/tipping 
• Optional activities/tours 
• Personal expenses.
• Travel insurance.
• Any costs associated with an interruption to your tour as a result of an airline schedule change or cancellation
• Malaysian Tourism Tax (10 MYR per night, per room. Approximately $3 AUD) 

Land
Gratuities (tips) are not included for the services of the tour leader (when available) and driver throughout the tour. The recommended tip is $10-$15 AUD per person per day. This covers the guide/leader and the driver and will be collected on tour. 
Please note: Tipping for services provided is always a matter of personal discretion; however, please be aware that many locals consider tipping part of their normal remuneration, and they may approach you for payment; there's no need to be intimidated by the request.

TOUR GUIDE VS. TOUR LEADER
Tour Guide
Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on the history, art, architecture and culture of the city/village/attraction where they are guiding the tour. The guide meets the group at the required place and leaves it at the end of the tour; they do not travel with the group. 

Tour Leader
An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides at each stop. A tour leader may provide general guidance around a city or village and offer information on the place visited on the bus. However, they are not required to have specific art, architecture, or historical knowledge. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and, if caught doing so, can be fined. 

Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when required to enhance the experience of the destination featured. 

CLIMATE & AVERAGE TEMPERATURES
Borneo's Sarawak and Sabah have a tropical rainforest climate, meaning they are hot, humid, and rainy year-round.

Temperature
Daytime: 27–34°C
Nighttime: 22–25°C 

Rainfall & Seasons
Wet Season (Nov–Feb): Frequent heavy showers, especially in the afternoons. Best for lush scenery & fewer crowds.
Drier Season (Mar–Oct): Less rain but still humid. Ideal for outdoor activities like wildlife spotting & trekking.

Coastal vs. Inland
Coastal areas (Kota Kinabalu, Kuching, Sandakan): Slightly cooler with ocean breezes.
Inland & Rainforest (Mulu, Kinabatangan, Danum Valley): More humid with frequent rain showers.

No matter the season, light clothing, rain gear, and sun protection are essential when visiting!

Weather
We always suggest referring to an online source for the most up-to-date weather information for your destination/s.

FLIGHTS
Seat Selection & Frequent Flyer Points
We do not arrange seat selection. It is essential to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly with seating allocation requirements and/or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the airline once you have your flight information.

Passport Validity
Customers must provide valid passport details either at the time of purchase or no later than 45 days before the departure date. Failure to do so may result in the cancellation of the booking. Customers will be responsible for any costs and fees incurred in this instance.

COACH TOUR
Meals
For meals not included, the tour leader (when available) will offer assistance with reservations, suggestions and directions to local restaurants. It is your responsibility to notify us of any dietary requests/requirements. 
Please note: We will do our best to meet your requests/requirements; however, we cannot guarantee that we will always be able to.

Luggage
You will be responsible for all your personal belongings whilst on tour. You must carry your own luggage from the vehicle to the hotel room and back to the vehicle. The driver will assist with the uploading and unloading of bags from the vehicle.

OTHER
Mobility
If you require wheelchair access please contact our friendly sales and service team to inquire on your behalf.

Fitness Level Required
Adventure (and spontaneity) create some of the best travel memories. Bear in mind, your home schedules and timings might not be adhered to on tour - it's all part of the fun!

A Moderate level of fitness will be required. Expect a moderate pace of touring with a focus on guided tours that may include full days with extended activity, guided city tours or nature walks. You will require a general level of fitness for unassisted navigation of stairs and inclines, longer distances with possible periods of standing when visiting sites, walking on sloping, uneven ground or elevations. You will be responsible for your own luggage and have the ability to board all modes of transport without assistance.

Please note:
• Many areas may be inaccessible to wheelchairs or mobility scooters, where the unassisted use of personal walking sticks and other aids may be required. Although some assistance may be available, every traveller should be self-reliant during all aspects of their travel.
• It is expected that every traveller must be self-reliant and able to undertake all aspects of their own travel. Please speak to your booking agent about your personal circumstances and any assistance requirements to ensure this tour is right for you.
• If you have any concerns, please consult your healthcare provider prior to purchase/travel.

Yellow Fever
A valid international certificate of vaccination against Yellow Fever is required in many countries. You may need to present this on arrival at the airport or border crossing. Some countries will refuse entry if you are unable to present your certificate. It's also common for your home country to request a Yellow Fever certificate upon arrival. You must check with your doctor well before leaving home about the Yellow Fever requirements for the countries you'll be visiting.

Sightseeing
Please note: If entry to a site is affected by changes in operating hours or public holiday closures, your itinerary, where possible, may be adjusted, or a similar activity will be offered in its place (subject to availability).

Shopping
Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all your receipts. Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader. Please refer to our Terms and Conditions regarding shopping for further information.

A 90-day tourist visa will generally be granted upon arrival into Borneo, Malaysia if travelling on an Australian or New Zealand passport. Effective December 2023, all foreigners entering Malaysia will be required to complete the "Malaysia Digital Arrival Card (MDAC)" at least 3 days prior to their arrival. This applies to all travellers, except for those transiting or transferring through Singapore without seeking immigration clearance, Malaysian permanent residents and Malaysian Automated Clearance System (MACS) holders. For more information regarding the MDAC, please visit https://imigresen-online.imi.gov.my/mdac/main.

Important: 
• Please start arranging your visa three weeks before departure to account for any delays due to consulate operating hours.
• Visa rules are subject to change. Please check with the nearest embassy, consulate or immigration department of the destination/s you are visiting once you receive your travel documentation to ensure you have the most up to date information.
• It is your responsibility to be travel-ready and ensure that you are aware and comply with any destination or travel requirements, including the validity of all required travel documents.
• Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.
• It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for visas. This may, in turn, affect the type of application required.

Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. We strongly recommend you take out travel insurance when making your booking. Whether it’s a potential medical emergency, a flight cancellation, a delayed suitcase, or an unforeseen event, it's important to ensure you're adequately protected. For more information or advice visit https://www.tripadeal.com.au/travel-insurance

Voluntary Changes
This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.
• Changes - $100 per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Name Changes Due To Passenger Error
If the incorrect name has been provided, charges of $100 per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Supplier Fees
In the event the tour package you have purchased is unable to proceed, and/or a Travel Supplier is unable to fulfil the tour due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event we are unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee.