London, Iceland & Northern Lights

• Return international full-service flights (economy class), departure city surcharges may apply
• One-way international flight (economy class) from London to Reykjavik

• 10 nights of 3 and 4-star hotel accommodation

• Enjoy 8 meals while on tour

• English speaking tour Leader and guides
• Airline taxes and surcharges
• Use of crampons for shoes
• Use of flashlight

• Transportation by modern vehicles with free wi-fi

• Return airport transfers in Iceland

• Arrive Early: Arrive up to 30 days before your tour starts (does not include hotel accommodation, meals or transfers)
• Stay Behind: Return up to 30 days after your tour concludes (does not include hotel accommodation, meals or transfers)
• Stopover Packages: Break up the long-haul flight with a stopover at a fantastic location (see checkout for details)
• Flight Upgrades: Upgrade to Business Class (see checkout for details)

Today depart for London, England.

Please note: Due to flight scheduling and availability, some customers may be required to depart on Day 2, to arrive on Day 2. Flight times will be indicated on your final documentation, which you will receive 4-6 weeks prior to departure.

Upon arrival make your own way to your hotel. Spend the rest of the day at leisure.

Overnight: Ibis London Earls Court Hotel or similar, London

Meals included: None

Today, spend the day at your leisure in the amazing city of London.

Make the most of your day visiting famous sights such as Trafalgar Square, Piccadilly Circus, Covent Garden, Regent Street, Oxford Street and more.

See Albert Memorial, Royal Albert Hall, Parliament House and the London Eye Ferris wheel.

Overnight: Ibis London Earls Court Hotel or similar, London

Meals included: None

Enjoy a free day in the historic city of London.

You could take in iconic sights such as Tower Bridge, Buckingham Palace, and Covent Garden, browse the Borough Market, take a photo with the Beefeaters at the Tower of London, or venture further afield.

Don’t forget to enjoy London shopping - discover the latest trends and styles at the many boutiques and shops, certain to find something for everyone!

Overnight: Ibis London Earls Court Hotel or similar, London

Meals included: None

Today make your way to the airport for your flight to Reykjavík. Upon arrival be transferred to the hotel by hotel shuttle.

Enjoy the rest of your day at leisure in Iceland’s capital city.

Overnight: Hotel Klettur or similar, Reykjavík

Meals included: None

After breakfast meet the tour guide who will show you the highlights of Iceland’s exciting capital city.

Then head west, stop in Borgarnes and learn about Iceland’s earliest days at the Settlement Center. Continue to Borgarfjörður, known as the Saga Valley, due to its many important historical events.

Get a chance to climb the Grábrók volcano crater and visit Deildartunguhver, Europe’s most powerful hot spring: 180L of water per second which is nearly boiling at 97° Celsius. In the valley you will also visit Hraunfossar, a series of waterfalls pouring from beneath a wide lava field, and Barnafoss, the children’s falls, with its own tragic tale.

The afternoon includes a lecture about the Northern Lights - this is the beginning of the six-night Northern Lights Academy (see Important Information below for additional details).

After dinner (not included) step into the hotel garden in search of the Northern Lights while sipping a hot cup of hot chocolate or tea.

Overnight: Hotel Hamar or similar, Borganes

Meals included: Breakfast

Today head to the Snæfellsnes Peninsula, 'the peninsula of the snowy mountain', located on Iceland’s west coast, and, in many ways, a microcosm of the whole island. The region is characterised by a rugged mountain chain that runs its length. Travel to the charming fishing village of Grundarfjörður, a place with an impressive coastline and mountains, lakes and waterfalls behind the village. One of the most photographed and famous mountains in Iceland, Kirkjufell, can be seen jutting out into the bay.

Visit Arnarstapi and Hellnar before experiencing the area from below, inside Vatnshellir cave - you'll travel 35 meters underground and about 200 meters into the lava tube under the glacier Snæfellsjökull!

On the way back to Borgarnes, after an approximately 250km travel day, the guide will provide some practical tips on how to photograph the Auroras as part of the Northern Lights Academy program. Naturally. Once darkness falls, venture out into the hotel garden to chase the Northern Lights and soak in the hotel’s outdoor hot tubs.

Overnight: Hotel Hamar or similar, Borganes

Meals included: Breakfast; Lunch

Today, travel along the Hvalfjörður Fjord. The first stop is at an Icelandic wool outlet store to see what they do with all those sheep! Continue inland to Þingvellir National Park, a UNESCO World Heritage site. Travel the Golden Circle route and see steam rising from the Geysir geothermal fields as you arrive. There are a variety of hot springs and bubbling pools to explore. The original geyser is now dormant but has been replaced by Strokkur, 'the Churn', which erupts at 5-10 minute intervals.

Treat yourself to hot springs freshly baked bread served with Icelandic butter, geothermal boiled eggs and herring. The chef at Geysir Restaurant recommends enjoying the dish with a small glass of Geysir Schnapps, very cold – nearly freezing. Next head to Gullfoss, a double waterfall that tumbles 34m into the Hvítá River and attracts tourists and travellers aall year round In the afternoon, you will learn about Icelandic horses, their special qualities and history before visiting a geothermal greenhouse.

Afterwards, continue towards the accommodation in south Iceland after an approximately 220km travel day. Tonight, step into the darkness and search for the elusive Northern Lights from a comfortable hot tub in the hotel’s garden, amidst the peace and stillness of rural Iceland.

Overnight: Landhotel or similar, Hella

Meals included: Breakfast

Today, travel along the south coast of Iceland to the Lava and Volcano Exhibition Centre, where you will learn about the geology of active volcanoes. Further east, visit one of Iceland’s finest folk museums. This museum contains an outstanding collection of farm and domestic artifacts from Iceland’s past and several turf built houses. Nearby is Skógafoss Waterfall, which is 60m high and one of the most impressive waterfalls in the country.

In the afternoon take a stroll on the black lava beach and along bird cliffs at Reynisfjara in south Iceland after an approximately 220km travel day. Spend the next two nights near Kirkjubæjarklaustur in the Vatnajökull National Park region, located in darkness and ideal for Northern Lights searching.

Overnight: Fosshotel Núpar or similar, Kirkjubæjarklaustur

Meals included: Breakfast

Today is all about glaciers, ice and icebergs on an approximately 200km travel day. Travel to Jökulsárlón, a glacial lagoon filled with floating icebergs, and explore this extraordinary site. If you are lucky, you might spot seals swimming in the arctic waters. You can also walk along the black sandy beach where large icebergs get stranded.

In the afternoon visit the tiny turf church at Hof and spend time at Europe’s largest national park, which has Iceland’s highest mountains, an alpine environment, and Europe’s largest glacier. In the evening enjoy a film presentation about the Northern Lights. Be careful not to go to bed too soon in this remote and quiet location or you may just miss out on one more chance of seeing the Northern Lights shimmering and dancing across the night sky.

Optional Activity: Ice Cave Tour (bookable on tour, weather permitting)

The tour takes about 2.5 hours in total – a 30-minute drive by 4×4 vehicle from the Jökulsárlón glacier lagoon, and a 5-15 minutes hike (one-way). You’ll spend about an hour inside the ice cave. Please note you’ll need good hiking boots and warm clothing that keeps you dry from the dripping water in the ice cave. Minimum age is 10 years old. The ice cave tour can be booked on day 2 of Northern Lights Exploration tour.

The ice cave explorers meet their local guide at the glacier lagoon and will be brought back to the hotel after the ice cave tour, while the rest of the group continues the official tour program. The ice cave explorers will miss out on some of the official tour programs, but the stop and visit at the Jökulsárlón glacier lagoon are included for all group members.

Price per person is ISK 23,000 (approx. $250 AUD)

Overnight: Fosshotel Núpar or similar, Kirkjubæjarklaustur

Meals included: Breakfast

From Kirkjubæjarklaustur head across the Eldhraun Lava Field to the village of Vík, where you will make a photo stop. The black lava beach with high bird cliffs and pounding waves is an impressive sight. Further west, reach the high but narrow Seljalandsfoss Waterfall which plunges from the mountain.

In the afternoon enjoy a soak in the famous Blue Lagoon (entrance and towel included). An otherworldly wonder in the heart of a volcanic landscape, experience the radiant powers of geothermal seawater.

Arrive back in Reykjavík around dinner time for one last night after an approximately 250km travel day.

Overnight: Hotel Klettur or similar, Reykjavík

Meals included: Breakfast

Today you will be transferred to the airport by the hotel shuttle for the return flight back to Australia.

Meals included: Breakfast; In-Flight

Please note: Some flights may arrive in Australia +1 day later.

After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. The Passenger Information Form must be completed within 72 hours of purchase.

Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.

On purchasing this Travel Offer you are bound by the General Terms and Conditions, in addition to the specific terms and conditions outlined in this Important Information. 

Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead up to and immediately prior to travel, as well as any requirements post-travel upon their return. 
 
CANCELLATION POLICY 
Covid-19 Booking Policy  
TripADeal Tour packages are non-refundable. If your Tour package is affected by Covid-19 related travel restrictions and you are unable to travel, you will receive either a free date change (credit that is specific to your original package and purchase value) or an open credit less any non-recoverable supplier fees to the value of your original purchase for use on any other package available via the TripADeal website. 

Please note: Date change credits are subject to availability and not guaranteed until confirmed by TripADeal, not the tour operator you are due to stay with.

It is strongly advised that you purchase travel insurance with Covid-19 protection after purchase. If you are unable to travel because you have tested positive for Covid-19, the standard cancellation policy will apply.

Please note: All additional charges are payable direct to your Travel Consultant in AUD (unless otherwise stated).

 
This travel offer is valid for travel on selected dates until the 6th April 2026.

This travel offer is priced for 1 person based on twin share.  
 
Single Traveller Supplement  
For solo travellers, a mandatory single supplement of $1,800 applies.  
 
Departure Dates  
2025
February: *24
March: 3, 17, **31
April: **7
September: ^^22
^October: 6, 27
^November: 11
 
2026
February: 2, 16
March: 2, *23
April: 6*

Please note: See checkout for live dates and availability. 
 
Surcharges   
Please note: 
• Dates/months with a * incur a high season surcharge of $190 per person. 
• Dates/months with a ** incur a high season surcharge of $480 per person. 
• Dates/months with a ^ incur a high season surcharge of $770 per person. 
• Dates/months with a ^^ incur a high season surcharge of $1300 per person. 

Departure Cities 
Sydney, *Melbourne, *Brisbane, *Adelaide or *Perth. 
 
Departure City Surcharges 
• Melbourne: $50 per person.
• Perth: $100 per person.
• Brisbane or Adelaide: $400 per person.
 

International Full-Service Flight(s)
Cabin Class: Economy Class 
Please note: One-way flights can not be accommodated. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation. 
 
Missed Flights 
If you fail to arrive for your outbound flight, you risk all flight and land arrangements in your destination being automatically cancelled by the airlines and land operator, respectively. Additional fees may apply to reinstate these services. If you will miss your flight for whatever reason, please contact us as soon as possible to make arrangements. 
 
Preferred Airline Surcharge
• Cabin Class: Economy Class
• Singapore: $600 per person
• Emirates: $500 per person 
• Qatar: $500 per person 
Please note: 
• Preferred airlines are subject to availability. If we are unable to fulfil your request, the above extra cost will be refunded.
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration.
• In the event that a purchased stopover package and a purchased preferred airline upgrade are not compatible, you will have the option to receive a refund for the preferred airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Preferred airline refers to the marketing carrier and could include codeshare partners. 
 
Arrive Early Options
London, UK - $300 per person, subject to availability. 
High season dates: up to $700 per person, subject to availability 
Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• You may book a date to arrive early via our website but only a date that is within 30 days of the tour departure date. If you wish to arrive earlier than 30 days before your tour departure date, please call our friendly staff for availability and pricing. Additional costs may apply
• No flight booking changes or cancellations are permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• A high season arrive early can be purchased for up to $700 per person, subject to availability.
• High season surcharges apply to flights departing between the below date ranges (only available for purchase over the phone):
6th January 2025 - 31st January 2025
28th March 2025 - 27th April 2025
16th June 2025 - 20th July 2025
15th September 2025 - 12th October 2025
1st December 2026 - 19th December 2025
20th December 2025 - 4th January 2026
5th January 2026 - 31st January 2026
3rd April 2026 - 20th April 2026
26th June 2026 - 17th July 2026 

Stay Behind Options
Reykjavik, Iceland - $300 per person, subject to availability. 
High season dates: up to $700 per person, subject to availability 
Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• A stay behind can only be booked up to one month after your package end date upon check-out. Should you wish to stay later, please contact us to request availability. Additional costs may apply.
• No flight booking changes or cancellations are permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• A high season stay behind can be purchased for up to $700 per person, subject to availability.
• High season surcharges apply to flights departing between the below date ranges (only available for purchase over the phone):
6th January 2025 - 31st January 2025
28th March 2025 - 27th April 2025
16th June 2025 - 20th July 2025
15th September 2025 - 12th October 2025
1st December 2026 - 19th December 2025
20th December 2025 - 4th January 2026
5th January 2026 - 31st January 2026
3rd April 2026 - 20th April 2026
26th June 2026 - 17th July 2026
 
Stopover Packages 
* Doha, Qatar
* Dubai, U.A.E
Includes:
• 2, 3 or 5 nights in 4-star accommodation
• Daily breakfast
• Return airport transfers 
For pricing, please refer to the payment cart at checkout.
Please note: 
• When a pre and post-tour stopover is chosen, the same stopover location must be chosen each way, due to the airline used.
• When selecting an Arrive Early or Stay Behind in conjunction with a Stopover Package, the stopover will take place after the departure date you select for your Arrive Early or Stay Behind.
• Stopover packages are subject to availability.
• In the event that a purchased stopover package and a purchased preferred airline upgrade are not compatible, you will have the option to receive a refund for the preferred airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Blackout dates apply to flights departing between the below date ranges:
Singapore Grand Prix: 02 October to 08 October 2025
Doha Grand Prix: 27 November to 03 December 2025
Doha MotoGP: 08 April 2025 to 16 April 2025
Abu Dhabi Grand Prix (for Dubai): 04 December to 10 December 2025
Christmas and New Years Eve: 22 December 2025 to 02 January 2026
FIFA World Cup: USA, CANADA, MEXICO (Atlanta, Boston, Dallas, Houston, Kansas City, LA, Miami, New York, San Francisco, Seattle, Toronto, Vancouver, Mexico City, Monterrev, Guadalajara) - 01 June to 20 July 2026***
Singapore Grand Prix: 01 October to 09 October 2026
Christmas and New Years Eve - 18 December 2026 to 3 January 2027

Please note: *** dates to be confirmed.
  
Flight Class Upgrades
Business or Premium Economy Class: For pricing, please refer to the payment cart at checkout.
Please note:
• Flight upgrades are subject to availability and pricing changes (if we cannot fulfil your request, the upgrade cost will be refunded).
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed

Accommodation Used
3 & 4-Star (self-rated)
• London: Ibis London Earls Court Hotel or similar
• Reykjavik: Hotel Klettur or similar
• Borganes: Icelandair Hotel Hamar or similar
• Hella: Landhotel or similar
• Kirkjubæjarklaustur: Fosshotel Núpar or similar

Please note: Accommodation/rooms offered are based on a lead-in room type, and are subject to availability based on seasonality. Properties will be confirmed, no later than two weeks prior to travel.
 
Extra Nights
Not available at check-out. 
Please note: If you are interested in booking additional nights of accommodation pre or post tour, please wait until you receive your travel documentation approximately 6 weeks prior to departure for the confirmed list of hotels. If booking your own additional accommodation directly with the hotel please be aware that you may be required to change rooms at the start/end of your tour. 
 
Maximum Room Capacity
2 people.
 
Child Policy
• No child discounts. The full price applies to all children travelling with their parents.
• Valid for children 8 years old and over.
Please note: Children must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors are allowed.
 
Triple Share
Not available.
 
Bedding Configuration
Double or Twin (subject to availability).
Please note: Rooms with two people sharing in Iceland will be limited to twin bedding only.
 
Adjoining/Interconnecting Rooms
Subject to availability and at the hotel's discretion. Please inquire upon booking if you require this option.

Minimum group size 2, maximum group size 35 per vehicle.
 
Optional Tours/Activities
Day 10 - Ice Cave Tour: 23,000 ISK (approximately $250 AUD) per person
Please note:
• Prices are based per person, are subject to availability, time permitting and weather conditions, and are payable direct to the tour operator in the currency specified
• Some tours require minimum numbers to operate.

• Visa fees and requirements (a visa is not required if travelling on an Australian passport)
• Meals/beverages not stated in the itinerary 
• Optional gratuities/tipping 
• Optional activities/tours 
• Personal expenses
• Travel insurance
 

Northern Lights
This program includes a special six-night Northern Lights Academy – which means that during six evenings there is a combination of presentations, lectures, a film and guided searches for the Aurora Borealis – the Northern Lights. All countryside hotels in this program offer a Northern Lights wake-up call for guests that register for that special service at the hotel reception. The Northern Lights Exploration series are designed to spend 6 evenings in the countryside to maximise the chances of seeing the elusive Northern Lights, still the tour is dependent on weather and therefore sightings are not guaranteed. The Northern Lights are in the northern hemisphere from September through April but are only visible when the sky is clear and free of clouds. Like many natural wonders, the Northern Lights are ephemeral – they may be visible, they may appear for a bit and then be gone (it is not a TV show that you can just turn on and off). But it is worth the patience which is much required. Because they are a winter event, you need to be prepared to wait outside while looking for them. It is best to dress very warmly, in layers, with good footwear, gloves, hats and whatever else makes you comfortable while you wait patiently for this truly outstanding event. For the best photos, a tripod is recommended.
 
TOUR GUIDE VS. TOUR LEADER
Tour Guide
Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on the history, art, architecture and culture of the city/village/attraction in which he or she is guiding the tour. The guide meets the group at the required place and leaves the group at the end of the tour, they do not travel with the group. 
 
Tour Leader
An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides at each stop. A tour leader may provide general guidance around a city or village, and offer information on the place visited on the bus, however, they are not required to have specific knowledge of art, architecture, or history. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and if caught doing so, can be fined. 

Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when particularly required to enhance the experience of the destination featured. 
 
CLIMATE & AVERAGE TEMPERATURES
Thanks to the Gulf Stream, Iceland enjoys a moderate maritime climate: cool in summer and fairly mild in winter. It is an island in the North Atlantic, nestled against the Arctic Circle, so the weather is very changeable and visitors should be prepared for the unexpected. Normal winter temperatures, like October and November range between 0-5 °C. When it comes to Iceland’s weather — the one thing you can count on is unpredictability. You never know what is going to happen next! A beautiful sunny day can suddenly turn windy and rainy – then it can all change again in a moment. You may experience every weather imaginable over the course of a few days, especially in late autumn and early spring. Important to remember when packing: Iceland is a very windy place! The best plan is to be prepared for anything and everything AND always dress in layers. The Icelanders have a saying: "there's no such thing as bad weather, just bad clothing."
 
FLIGHTS
Seat Selection & Frequent Flyer Points
At TripADeal we do not arrange seat selection. It is essential to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly with seating allocation requirements and or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the airline once you have your flight information.

Passport Validity
Customers are required to provide valid passport details either at the time of purchase or no later than 45 days prior to the departure date. Failure to do so may result in the cancellation of the booking. In this instance, customers will be responsible for any costs and fees incurred.

COACH TOUR
Meals
8 meals in total are included in the package. For all other meals, the tour leader (when available) will offer assistance with reservations, suggestions and directions to local restaurants. It is your responsibility to notify TripADeal of any dietary requests/requirements. 
Please note: We will do our best to meet your requests/requirements, however, we cannot guarantee that we will always be able to.
 
Luggage
You will be responsible for all your personal belongings whilst on the tour. With regards to luggage, you must carry your own luggage from the coach to the hotel room and back to the coach. The driver will assist with the uploading and offloading of the luggage from the coach.
 
OTHER
Fitness Level Required/Mobility
Our vehicles are not equipped with wheelchair access, so, unfortunately, our tours are currently not suitable for wheelchair users and those less mobile. 
Please note: A general level of fitness will be required. If you have any concerns please consult your healthcare provider prior to purchase/travel.
 
Gratuities/Tipping
Land
Gratuities (tips) are not included in the tour price for the services of the tour leader (when available) and driver throughout the tour. 
Tipping for all services provided on tour is always a matter of personal discretion, however, please be aware that tipping is considered by many locals to be a part of their normal remuneration and they may approach you for payment and there is no need to be intimidated by the request.
 
Sightseeing
Please note: In the event entrance to a site is affected by changes in operating hours or public holiday closures, your itinerary where possible, will be adjusted or similar activity will be offered in its place (subject to availability).
 
Shopping
Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all of your receipts. Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader. Please refer to our Terms and Conditions in regard to shopping for further information.

A tourist visa is not required in Europe and UK if travelling for less than 90 days on an Australian passport.

Important: Visa rules may have changed since COVID-19. Check with the nearest embassy, consulate or immigration department of the destination you're entering.

Please note: Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required. It is also important to note, that some areas of employment such as journalism, government authorities and charity organisations may have additional restrictions in applying for visas. This may in turn affect the type of application required. 
 

Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. We strongly recommend you take out travel insurance when making your booking. Whether it’s a potential medical emergency, a flight cancellation, a delayed suitcase, or an unforeseen event, it's important to ensure you're adequately protected. For more information or advice visit https://www.tripadeal.com.au/travel-insurance

Voluntary Changes  
This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.
• Changes - $100.00 per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers. 
 
Name Changes Due To Passenger Error  
• If the incorrect name has been advised to TripADeal, charges of $100.00 per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers. 
 
Supplier Fees  
In the event the Travel Offer you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the Travel Offer due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. TripADeal has committed to these costs as your Agent and will endeavour to recover all funds committed and/or paid for your Travel Offer, but this may not be possible in all circumstances. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event, TripADeal is unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee. This fee is not revenue-raising and is paid to or withheld by our suppliers when recovering payments.