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Stay in a comfortable Two-Bedroom Pool Villa at Peppers Seminyak, Bali.
Enjoy a 60-minute Balinese massage at Peppers Seminyak, Bali.
Relax among the tropical gardens at Peppers Seminyak, Bali.
Peppers Seminyak is a world-class villa resort that offers luxury and relaxation.
Breakfast at The Laneway Restaurant, Peppers Seminyak, Bali.
Two Bedroom Pool Villa at Peppers Seminyak, Bali.
Two Bedroom Pool Villa at Peppers Seminyak, Bali.
Two Bedroom Pool Villa at Peppers Seminyak, Bali.
Two Bedroom Pool Villa at Peppers Seminyak, Bali.
Two Bedroom Pool Villa at Peppers Seminyak, Bali.
Two Bedroom Pool Villa at Peppers Seminyak, Bali.
Two Bedroom Pool Villa at Peppers Seminyak, Bali.
Relax with two hours of free-flow cocktails daily at The Laneway Bar, Peppers Seminyak, Bali.
The Laneway Restaurant, Peppers Seminyak, Bali.
Start your day with included breakfast from The Laneway Restaurant, Peppers Seminyak, Bali.
Three Bedroom Royal  Pool Villa at Peppers Seminyak, Bali.
Three Bedroom Royal  Pool Villa at Peppers Seminyak, Bali.
Three Bedroom Royal Pool Villa at Peppers Seminyak, Bali.
Three Bedroom Royal  Pool Villa at Peppers Seminyak, Bali.
Enjoy a relaxing time at Peppers Seminyak, Bali.
Spa at Peppers Seminyak, Bali.
Four Bedroom Presidential Pool Villa at Peppers Seminyak, Bali.
Four Bedroom Presidential Pool Villa at Peppers Seminyak, Bali.
Four Bedroom Presidential Pool Villa at Peppers Seminyak, Bali.
(Plan) Four Bedroom Presidential Pool Villa at Peppers Seminyak, Bali.
Enjoy free access to the Kids Club for 4 to 12-year-olds at Peppers Seminyak, Bali.
Reception at Peppers Seminyak, Bali.
Dive into the rock pool at Peppers Seminyak, Bali.
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Exclusive Hotel Package
5 or 7 Nights

5 Star Peppers Bali Pool Villa Escape

Operated by TripADeal
Peppers Seminyak, Bali
Relax at a luxury resort in the heart of Bali with daily breakfast, a Balinese massage, a welcome drink & more
Enjoy 2 Hours Of Free-Flow Cocktails Every Day
Dates: 22 Nov 2024 - 30 Nov 2025
Earn & Use Qantas Points
Welcome drink
Daily a-la-carte breakfast at The Laneway Restaurant
Daily 2-hour free-flow cocktails at The Laneway Bar
A 60-minute Balinese massage
A one-course lunch or dinner at The Laneway Restaurant
Welcome amenities
Free access to the fitness centre and rock pool
Free Wi-fi throughout the resort
Free access to Kids Club for 4 to 12-year-olds
Overview

Overview

Buy Now, Choose Dates Later*

Break from daily life and unwind in a lush resort on the Island of the Gods, Bali.

Seminyak, the popular beach resort area in Bali, Indonesia, is known for its upscale atmosphere and lively nightlife. Visitors flock to its stunning beaches, where they can relax on sunbeds or enjoy water sports. Seminyak's blend of modern amenities and traditional charm captures the essence of Bali's allure.

The Resort
Peppers Seminyak is a world-class villa resort offering luxury and relaxation. Tucked among lush tropical gardens and tranquil lotus ponds, the resort is within easy walking distance of Seminyak’s fashionable designer boutiques and upscale restaurants. It is only seven kilometres from Denpasar International Airport.
Their well-appointed 2, 3, or 4-bedroom pool villas boast a garden setting with a private pool, sundeck with reclining loungers, and indoor/outdoor marble bathrooms with generous sunken baths. The fully equipped gourmet kitchens feature open-plan living and dining areas, each with air-conditioned bedrooms featuring a private ensuite bathroom. This is the perfect accommodation for a Bali family holiday or group getaway.
The Laneway Restaurant is consistently rated among the best restaurants in Seminyak. The causally elegant dining precinct showcases authentic cuisine from around the world, including delicious grills, Asian specialties, authentic Italian fare and fresh salads.

Your TripADeal inclusions
Kick off your holiday in style with a welcome drink. Each morning, start your day with included breakfast (with a semi-buffet set up, plus a-la-carte dishes) at The Laneway Restaurant. During your stay, you can also enjoy a one-course lunch or dinner. You will return to The Laneway Restaurant from 16:00 to 18:00 daily for free-flow cocktails. Don’t forget to relax and unwind with a 60-minute Balinese massage from Spa at Peppers Seminyak. 
The package also includes welcome amenities, free access to the fitness centre and rock pool, free Wi-fi throughout the resort and free access to the Kids Club for children 4 to 12 years old.

Upgrades
Book a 7-night package and enjoy an extra one-course lunch or dinner per person. For bigger groups, book a 3-Bedroom Royal Pool Villa (6 adults) or a 4-Bedroom Presidential Pool Villa (8 adults).

Love the deal but unsure when you want to travel? No problem! You can buy now and choose dates later!

Please note: This package does not include flights.

Room Options

5 Nights
7 Nights

2 Bedroom Pool Villa

5 Nights from $2999
5 Nights
7 Nights

3 Bedroom Royal Pool Villa

5 Nights from $3999
5 Nights
7 Nights

4 Bedroom Presidential Pool Villa

5 Nights from $4999
5 Nights
7 Nights

2 Bedroom Pool Villa

7 Nights from $4099
5 Nights
7 Nights

3 Bedroom Royal Pool Villa

7 Nights from $5499
5 Nights
7 Nights

4 Bedroom Presidential Pool Villa

7 Nights from $6899

Location

About the Property

HOTEL: Peppers Seminyak Bali

Peppers Seminyak is a world-class Villa resort steeped in luxury and relaxation, tucked among lush tropical gardens and tranquil lotus ponds on the southwest coast of Bali. Only seven kilometres from Denpasar International Airport, the resort is within easy walking distance of Seminyak’s fashionable designer boutiques and upscale restaurants.

Immediately upon arrival at Peppers Seminyak, you will be embraced in unparalleled comfort. The exquisite villas have a garden setting with a private pool, sundeck with reclining loungers, and indoor/outdoor marble bathrooms with generous sunken baths. The fully-equipped gourmet kitchens feature open-plan living and dining areas, each with a wonderfully appointed air-conditioned bedroom featuring a private ensuite bathroom. With a wide range of room configurations, the property offers the perfect accommodation for a Bali family holiday or group getaway of any size.

Peppers Seminyak has recently achieved the prestigious Green Globe Certification, a testament to their commitment to sustainability and environmental responsibility. Their core global sustainability program is dedicated to providing a luxurious experience that is in harmony with the environment, and they are committed to continually improving our sustainability efforts. Immerse the harmony between luxury and nature at Peppers Seminyak.

AMENITIES & DINING

Peppers Seminyak offers an array of luxurious amenities designed for ultimate relaxation and comfort, including private pool villas, a serene day spa, a fully-equipped fitness centre, and a large lagoon-style swimming pool. Guests can enjoy gourmet dining at The Laneway Restaurant, which serves a diverse international and local cuisine menu. Peppers Seminyak also offers private in-villa dining for a more personalised experience. With a focus on premium service, Peppers Seminyak ensures that every stay is a seamless blend of luxury, comfort, and Balinese hospitality.

LOCATION: Seminyak, Bali

Nestled in the heart of Seminyak, Peppers Seminyak offers an oasis of tranquillity amidst Bali’s vibrant beachside district. Just a short stroll from Petitenget Beach and iconic beach clubs like Ku De Ta and Potato Head, the resort enjoys proximity to Seminyak’s renowned dining, shopping, and nightlife scenes. Surrounded by lush tropical gardens, guests can unwind in spacious villas featuring private pools, combining a luxurious retreat with easy access to Bali’s cultural and recreational attractions. Peppers Seminyak is the ideal blend of secluded relaxation and urban convenience, perfect for discerning travellers seeking both serenity and excitement in Bali.

ROOM TYPE: 2 Bedroom Pool Villa

Perfect for a small family, group, or couples, our Two-Bedroom Pool Villas provide spacious luxury amidst a relaxing tropical garden. With your own private pool, air-conditioned bedrooms with ensuite bathrooms, a fully equipped kitchen, and open-air living and dining spaces, you will enjoy relaxing and rejuvenating in these private, tranquil escapes.

Room Size: 200 m2
Room Option Valid For: 4 adults
Max occupancy: 6 adults
• Infants (0 - 2 years old) can stay for free sharing bedding with parents and including breakfast.
• An extra child (3 - 11 years old) can stay for $70 with an extra bed, including breakfast.
• Extra adults (12 years & above) can stay for $135 with an extra bed, including breakfast.
• Please note: A maximum of 2 extra beds can be set up in this villa.
Bedding configuration: 1 King bed and 2 Single beds

In-Room Facilities:
• Secluded & self-contained
• Private swimming pool
• Tropical garden setting
• Ensuite bathroom
• IDD telephone
• Gourmet kitchen
• Microwave
• Air-conditioning
• Teak wood deck
• Digital safety deposit boxes

ROOM TYPE: 3 Bedroom Royal Pool Villa

The Three-Bedroom Royal Pool Villa at Peppers Seminyak is set on 450 square meters of land and features its own private swimming pools with teak wooden decking and reclining loungers. Beautiful tropical gardens and a sizeable poolside balcony surround the villas. The living and dining areas feature fully equipped gourmet kitchens with full-size refrigerators. These Villas accommodate six adults and three children and have air-conditioned bedrooms complete with ceiling fans, flat-screen televisions with an integrated DVD system and satellite channels, IDD telephones, internet access and digital safety deposit boxes. There is a bathtub ensuite in the master bedroom and showers for the other 2 bedrooms, and all bedrooms feature marble floors, spacious wardrobes and study desks.

Room Size: 450 m2
Room Option Valid For: 6 adults
Max occupancy: 9 adults
• Infants (0 - 2 years old) can stay for free sharing bedding with parents and including breakfast.
• An extra child (3 - 11 years old) can stay for $70 with an extra bed, including breakfast.
• Extra adults (12 years & above) can stay for $135 with an extra bed, including breakfast.
• Please note: A maximum of 3 extra beds can be set up in this villa.
Bedding configuration: 3 King beds

In-Room Facilities:
• Private swimming pool
• Secluded & fully self-contained
• Tropical garden setting
• Ensuite bathroom, including a bath (master bedroom)
• IDD telephone
• Gourmet kitchen
• Microwave
• Air-conditioning
• Teak wood deck
• Digital safety deposit boxes
• Connecting bathroom (some villas only)

ROOM TYPE: 4 Bedroom Presidential Pool Villa

Four-Bedroom Presidential Pool Villas are set on 660 square meters of land and feature their own private swimming pool with teak decks and reclining loungers. They are surrounded by beautiful tropical gardens and a large poolside Bale.
The living and dining areas feature fully equipped gourmet kitchens with full-size refrigerators. These Villas accommodate eight adults and four children and have air-conditioned bedrooms with ceiling fans. All have en suite master bathrooms, marble floors, spacious wardrobes, and study desks. Bedrooms also feature flat-screen televisions with integrated DVD systems and satellite channels, IDD telephones, internet access, and digital safety deposit boxes.

Room Size: 660 m2
Room Option Valid For: 8 adults
Max occupancy: 12 adults
• Infants (0 - 2 years old) can stay for free sharing bedding with parents and including breakfast.
• An extra child (3 - 11 years old) can stay for $70 with an extra bed, including breakfast.
• Extra adults (12 years & above) can stay for $135 with an extra bed, including breakfast.
• Please note: A maximum of 4 extra beds can be set up in this villa.
Bedding configuration: 4 King beds

In-Room Facilities:
• Gourmet kitchen
• Secluded & self-contained
• Teak wood deck
• Tropical garden setting
• Ensuite bathroom
• Private swimming pool
• Microwave
• Air-conditioning
• Digital safety deposit boxes
• IDD telephone
• Connecting bathroom (some villas only)

HOTEL FACILITIES

• 24-hour front desk
Daily housekeeping
The Laneway Restaurant & Bar
Spa at Peppers Seminyak
State-of-the-art gym
35-meter natural rock pool and sun deck
Conference, meeting and wedding facilities
24-hour in-villa dining
Nanny/babysitting services
Multilingual staff
Concierge desk
Valet parking
Luggage storage
Buggy service within the complex
Wireless Internet access (Wi-Fi)
Laundry and dry cleaning service
Mail and postage service
Doctor on call

Important Info

Booking information

On purchasing this Travel Offer, you are bound by the General Terms and Conditions and the specific terms and conditions outlined in this Important Information. 

Any special requests, additional people or preferences may also be requested through the property, however cannot be guaranteed, subject to availability.

If airport transfers are included, please ensure that once your booking is confirmed, you also send a copy of your flight details to the Property to determine when and where you will be picked up from. 

Please note that all additional charges are payable directly to your Travel Consultant in AUD (unless otherwise stated).

Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return. 

BUY NOW, CHOOSE DATES TODAY
After purchase, you will receive a receipt and a Purchase Confirmation with your TripADeal order number and chosen travel date. Any change requested after your booking is confirmed cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.
Please note:
• Should your selected date be unable to proceed due to Covid-19 travel restrictions, you will be issued with a TripADeal open credit for the full amount.
• In the event Covid-19 affects your selected travel date, the only option available will be an open credit.

BUY NOW, CHOOSE DATES LATER
Love the deal but unsure when you want to travel? No problem, you can buy now and choose dates later!

• After purchase, you will receive a receipt and a Purchase Confirmation, including your TripADeal order number. You will have until the Book By Date to select your desired check-in dates. Please be advised that allocations are limited and we cannot guarantee that all dates will be available when you decide to book.
• Your Book By date is 28th December 2024.
• To select dates post purchase, please call our friendly Sales & Service team on 1300 861 736. 
• After your check-in date is confirmed with TripADeal, you will receive an updated Purchase Confirmation. Any change requested after your booking is confirmed cannot be guaranteed, is strictly subject to availability, and will incur surcharges as outlined in the Schedule of Fees below.
 
Please note:
• Check-in dates will need to be confirmed before the Book By Date 
• Check-in dates are to be confirmed by calling our Sales & Service team
• Allocations are limited, so we cannot guarantee your desired date will be available when you confirm your dates. Get in quickly to secure your desired date. 
• If you decide to travel on a High Season date, you must pay the applicable High Season surcharge before your dates are confirmed. 
• If you decide to upgrade your room option after purchase, you must pay the difference before your dates are confirmed.
• If your stay cannot proceed due to Covid-19-related travel restrictions before the final confirmation date listed above, TripADeal will provide you with a free date change. Future dates may be limited and subject to availability.
• If your stay is affected by Covid-19-related travel restrictions after the confirmation date stated above, you will be issued a TripADeal open credit for the full amount. 

Offer essentials

The travel offer is valid for travel until the 30th November 2025. 

This travel offer is priced for 4, 6 or 8 guests based on twin share, depending on the room type chosen.

Single Traveller Supplement
No discount applies to solo travellers.

Travel Period
1st November 2024 - 30th November 2025

Please note: See checkout for live dates and availability.

Blackout Dates
20th December 2024 - 6th January 2025
29th March 2025 (Nyepi Day)

Nyepi Day
Please note: Nyepi Day is a public holiday in Bali. This is a day of silence, fasting and meditation for Balinese people. If you are in Bali from 6:00 on that day, restrictions will apply for 24 hours. Mandatory religious prohibitions on beaches, streets and activities will apply to everyone, including tourists. Check-in and check-out will not be available throughout the day. All shops are closed on Nyepi Day. Guests are to stay inside their rooms. Sound must be kept at a minimum level if listening to music or watching TV. There will be no traffic during the day throughout Bali, and as the airport will also be closed, there will be no arrivals or departures.

Surcharges
Please note: 
1st April 2025 - 23rd April 2025: $165 per villa per night
1st June 2025 - 30th September 2025: $165 per villa per night

Accommodation

Accommodation Used
5-Star Property
Peppers Seminyak

Standard Check-In/Out Time
Standard Check-In Time: 15:00
Standard Check-Out Time: 12:00

Parking
Parking is available free of charge.

​​Airport Transfers
Airport Transfers are not included in the package.
 
Extra Nights
Please inquire with the property directly for rates and availability.

Combining Multiple Bookings
Available.
Please note: 
• When combining multiple bookings to extend the length of your stay, please ensure you are purchasing separate bookings on consecutive dates. If you have any queries, please do not hesitate to contact a TripADeal consultant at 1300 859 214.
• Extensions on any inclusions offered as part of the deal are strictly subject to the property’s discretion.

Child Policy
• Infants 0 – 2 years old stay free of charge at the property, sharing existing bedding with parents and do count towards the maximum room capacity.
• Cots/cribs are free of charge (subject to availability).
• Children are classed as 3 - 11 years old.
• Children are limited to the following inclusions:
*Extra rollaway bed
*Breakfast
Please note: not all inclusions can be offered to children, subject to the individual deal on offer.
• Ages 12 years old and over are classed as adults.
Please note: Children must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors allowed. 

Extra Child Policy 
Children are classed as ages 3 to 11 years old (See check out for rates).
Please note: any additional children sharing a room will receive the following inclusions: 
*Extra rollaway bed
*Breakfast
Please note:  
• not all inclusions can be offered to children, subject to the child’s age and the individual deal on offer.
• If you would like to add additional children to your booking, this can be done at checkout.

Extra Adults Policy 
Adults are classed as 12 years old & over (See check out for rates) 
Please note: any additional person sharing a room will receive the following inclusions: 
*Extra rollaway bed
*Breakfast
Please note: 
 • If you would like to add additional adult/s to your booking, this can be done at checkout.

Exclusions

• Visa fees and requirements 
• Return international flights not stated in the deal offer
• Domestic transfers / flights not stated in the deal offer
• Meals/beverages not stated in the deal offer
• Additional people per room
• Optional gratuities/tipping 
• Optional activities/tours
• Personal expenses
• Travel insurance
• Tourist Levy IDR 150.000 (approximately AUD$15) per person

Other important information

Please be informed that all passengers arriving in Indonesia will have to fill a health screening card detailing their travel in the past 21 days and their health status. The Health Screening Card can be found here https://sshp.kemkes.go.id/. Upon completion, passengers will receive a QR code to be saved in the form of a screenshot and link to be presented upon arrival if requested.

Inclusions Terms and Conditions
• Daily semi-buffet (buffet plus a-la-carte dishes) breakfast at The Laneway Restaurant.
• Enjoy 2 hours of free-flow cocktails daily from 16:00-18:00.
• Spa treatments require a reservation at least 1 day in advance.
• 1x lunch or dinner can be taken anytime at The Laneway Restaurant.
• Free access to the kids' club for ages 4-12 years old, featuring activities like colouring, mini bowling, building blocks, and a PlayStation 3 gaming room, open from 08:00-17:00.
• Fitness Center open for 24 hours.
• The Laneway Restaurant is open for dinner from 19:00-23:00 (last food order at 22:30).

Property Policy
• Bookings are essential and subject to availability.
• Voluntary Date change requests must be made prior to the Book By date and no later than 14 days prior to check-in.
• Any changes to confirmed bookings are at the discretion of the property and charges may apply.
• All activities and services are subject to availability.
• Additional expenses such as (but not limited to) flights are not included with this offer.
• Package cannot be split.
• Additional guests not included in the deal price are to be paid directly to the hotel.
• Valid photo ID may be requested at the time of check-in and a valid credit card may be required for pre-authorisation for any incidentals.
• Offer only available for consecutive nightly stays.
• Not valid in conjunction with any other offer or on existing reservations.
• This offer is non-combinable with any other promotions.
• Any unused portion of the package is non-refundable and cannot be exchanged for other services or cash.

Climate & Average Temperatures
Bali
Bali is a tropical island located in Indonesia. Its climate is characterised by warm temperatures throughout the year. The island experiences two distinct seasons: the wet season and the dry season. The wet season in Bali typically occurs from November to March, with December and January being the wettest months. The island experiences frequent rainfall, high humidity, and overcast skies during this period. Rainfall is often heavy and can lead to occasional flooding in some areas. The temperatures during the wet season remain warm, with average daytime highs ranging from 28°C to 31°C. The nights are also relatively warm, dropping to around 23°C to 26°C. The dry season in Bali extends from April to October and is the most popular time for tourists to visit. This period offers plenty of sunshine, lower humidity and clear skies. Rainfall is minimal during the dry season, making it an ideal time for outdoor activities and beach-related experiences. Average daytime temperatures during the dry season range from 31°C to 33°C, and nighttime temperatures are typically cooler, with lows ranging from 24°C to 26°C.

It's important to note that while these are the general climate patterns for Bali, there can be some variation from year to year, and microclimates may exist in different parts of the island. Additionally, Bali's climate is influenced by its location near the equator, so temperatures and weather conditions are fairly consistent. Bali's climate makes it a popular destination for tourists seeking warm and sunny weather, especially during the dry season when outdoor activities, water sports and beach relaxation are at their best. However, the wet season can also have its unique charm and is a time when Bali's lush landscapes are particularly vibrant.

Gratuities / Tipping
Gratuities (tips) are not included in the package price for other services offered. 
Tipping for services provided is always a matter of personal discretion, however, please be aware that tipping is considered by many locals to be a part of their normal remuneration and they may approach you for payment and there is no need to be intimidated by the request.

Visas

A tourist visa will be issued upon arrival if staying less than 30 days if travelling on an Australian passport. A visa fee of IDR 500,000 applies (approximately AUD $50 subject to change) and it is best to have this amount in cash upon arrival to ensure smooth entry. To avoid long queues at the airport, you can also apply for a visa on arrival online through this website https://evisa.imigrasi.go.id/
Important: 
• Please start arranging your visa three weeks before departure to account for any delays due to consulate operating hours.
• Visa rules may have changed since Covid-19. 
Some countries and airlines may require you to obtain an additional visa before arrival. Please check with the nearest embassy, consulate or immigration department of the destination you're entering.
Please note: 
• Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.
• It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for visas. This may, in turn, affect the type of application required.

Travel insurance

Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. We strongly recommend you take out travel insurance when making your booking. Whether it’s a potential medical emergency, a flight cancellation, a delayed suitcase, or an unforeseen event, it's important to ensure you're adequately protected. For more information or advice visit https://www.tripadeal.com.au/travel-insurance

Schedule of fees

Voluntary Changes
This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket, date/accommodation changes or a Purchase Confirmation reissue.
• Changes - $50 AUD per booking + any additional charges applied by the airline/accommodation/other travel providers.

Please note: Date change requests must be made no later than 14 days prior to check-in 

Please note: For Buy Now Choose Dates Later you will need to select a date prior to the Book By Date. (Please see the ‘Buy now choose dates late’ section for this date)

Book with confidence (Cancellation Policy)
Covid-19 Booking Policy:
• TripADeal Escape packages are non-refundable. If your stay is unable to proceed due to Covid-19-related travel restrictions, prior to the final confirmation date listed above, TripADeal will provide you with a free date change. Future dates may be limited and subject to availability.
• If your stay is affected by Covid-19 related travel restrictions after the confirmation date stated above, you will be issued a TripADeal open credit for the full amount. 

Supplier Fees
In the event the Travel Offer you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the Travel Offer due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. TripADeal has committed to these costs as your Agent and will endeavour to recover all funds committed and/or paid for your Travel Offer, but this may not be possible in all circumstances. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event, TripADeal is unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee. This fee is not revenue-raising and is paid to or withheld by our suppliers when recovering payments.