Türkiye Christmas & New Year 2025

• Return international full-service flights (economy class), surcharges may apply
• One-way domestic flight (economy class) from Istanbul to Cappadocia

• 15 nights of 4 and 5-star accommodation including 9 nights at an all-inclusive resort in Kusadasi

• Enjoy 42 meals throughout the tour
• Delight in festive celebrations with a Christmas Eve and New Year's Eve all-inclusive party

• English-speaking tour leader
• Airline taxes and surcharges

• Transportation by private air-conditioned vehicles

• Return airport transfers for international and domestic flights

• Arrive Early: Arrive up to 30 days before your tour starts (does not include hotel accommodation, meals or transfers)
• Stay Behind: Return up to 30 days after your tour concludes (does not include hotel accommodation, meals or transfers)
• Stopover Packages: Break up the long-haul flight with a stopover at a fantastic location (see checkout for details)
• Optional Tours: Optional experiences and tours are available to add to your itinerary (booked and paid on tour)
• Flight Upgrades: Upgrade to Business Class (see checkout for details)
• Preferred Airline: Fly with a preferred airline (see checkout for details)

Please note: Extra charges may apply, see the Important Info section and checkout cart for fees and details

Today you'll depart for Istanbul, Türkiye!

Please note: Some customers may depart on Day 2 and arrive on Day 2.

Meals included: In-Flight

Upon our arrival at Istanbul International Airport, you'll meet your guide who will assist and transfer you to the hotel.

You'll find Istanbul fascinating as it was once the capital city of the East Roman Empire and Ottoman Empire. It's also interesting because it crosses the two continents of Europe and Asia. It's a city of a mixture of museums, bazaars, minarets, mosques, churches, palaces and restaurants catering to everyone’s tastes.

Please note: If your international flight arrives at Sabiha Gokcen Airport, the tour representative will meet you at Column 9.

Overnight: Mercure Gunesli Hotel or similar, Istanbul

Meals included: None

Today, pickup is scheduled for approximately 08:30 from the hotel for a tour of old Istanbul city.

The tour includes visiting Topkapi Palace, the great palace of the Ottoman sultans from the 15th to the 19th centuries. It now houses an exquisite collection of crystal, silver and Chinese porcelain, robes worn by the sultans and their families, the famous jewels of the Imperial Treasury, miniatures and the Holy Mantle which enshrines relics of the Prophet Mohammed.

You'll also stop by the impressive Sultan Ahmet Imperial Mosque, built in the 16th century by the architect Mehmet. You might know it as the Blue Mosque due to its magnificent interior decoration of blue Iznik tiles. The Ancient Hippodrome, once the scene of chariot races, will also be visited. Here you'll see three monuments including the Obelisk of Theodosius, the bronze Serpentine Column and the Column of Constantine.

Enjoy a lunch break at approximately 13:00 before proceeding to the Spice Bazaar where the air is filled with the enticing aromas of cinnamon, caraway, saffron, mint, thyme and an array of other herbs and spices.

Later in the day, you'll catch a domestic flight to Cappadocia with a transfer to the hotel upon arrival. The rest of the day will be at your leisure

Please note:
• Please bring a headscarf with you when visiting the Blue Mosque and Hagia Sophia Mosque.
• If you wish to join the hot air ballooning optional activity in Cappadocia tomorrow, please contact the guide and register your interest.

Overnight: El Puente Cave Hotel or similar, Cappadocia

Meals included: Breakfast; Lunch; Dinner

After breakfast, you'll check out of your hotel and depart on a tour of Cappadocia.

Your day starts by visiting Özkonak Underground City, one of the best-preserved underground cities in Cappadocia. Afterwards, you'll visit the Göreme Open Air Museum which famous for frescoes dating to the 10th century describing the life of Jesus Christ and monks. The next stop is Çavuşin which is an abandoned village with old cave Greek houses.

After a well-deserved lunch break, you'll head to a pottery workshop to see how pottery is made. You'll then see Love Valley, a hidden valley with scenic rock formations. You'll then continue the journey to Devrent Valley, also called Imagination Valley, where you can see natural rock formations that resemble animals. The last stop is the Three Beauties which are beautiful fairy chimneys with hats.

Optional Activity: Hot Air Balloon
If you're taking a hot air balloon this morning, you'll be picked up from the hotel at approximately 05:30. From the air you'll see idyllic views and a beautiful sunrise over splendid fairytail valleys. The flight will last about 1 hour and end with a champagne celebration shortly before you head back to the hotel to join the rest of the group for breakfast and the Cappadocia tour. This activity is to be booked on tour. Please see current details in Important Information.

Overnight: El Puente Cave Hotel or similar,Cappadocia

Meals included: Breakfast; Lunch; Dinner

After breakfast, you'll check out of the hotel and travel to Konya. Here you'll visit the Mevlana Museum and see the striking green-tiled mausoleum of Mevlana.

You'll then arrive in Pamukkale at around 18:30 after an approximately 650-kilometre journey.

Overnight: Pam Thermal Hotel or similar, Pamukkale

Meals included: Breakfast; Lunch; Dinner

Today, you'll see the world-famous marvel of calcite travertines in Pamukkale. Before exploring or swimming in Pamukkale’s travertine pools, a lunch break is scheduled for around 13:30. Walking around the white calcium terraces and the ancient ruins of Hierapolis while soaking in the natural hot spring waters offers a refreshing experience.

The region is also known for its textile products, providing an opportunity for outlet shopping. The journey back is approximately 190 kilometres and will commence at approximately 18:30 with an overnight stay in Kusadası.

In the evening, a memorable Christmas Eve party awaits. Delight in a gourmet open buffet, along with unlimited alcoholic and non-alcoholic drinks, while taking in stunning views of the sea and city lights. This special celebration features a feast of Turkish cuisine prepared specifically for the party, along with live Turkish music provided by a DJ. A gift box from Santa will also be included, as a memento of Türkiye.

Overnight: Infinity by Yelken Hotel or similar, Kusadasi

Meals included: Breakfast; Lunch; Dinner

Wishing you a Merry Christmas!

Today is yours to celebrate as you wish so enjoy independent sightseeing, relax at the hotel facilities and be sure to make the most of the food and unlimited beverages throughout the day.

Overnight: Infinity by Yelken Hotel or similar, Kusadasi

Meals included: Breakfast; Lunch; Dinner

This morning, you'll enjoy a tour to Ephesus. This is a 9,000-year-old city that houses the biggest temple dedicated to Artemis and is considered to be one of the Seven Wonders of the ancient world. This guided tour will focus on Curetes Street, the famous Roman baths, Celsus Library and the Grand Theatre.

After lunch, you'll discover one of the country's oldest handicrafts by visiting a carpet weaving centre.

You'll then head to Isa Bey Mosque in Seljuk. You'll notice that it reflects the features of Turkish architecture from the Anatolian Principalities period with its asymmetrical structure and Seljuk tile-decorated domes. In addition, it bears the imprint of the Umayyad mosque, also known as one of the largest and oldest mosques on earth. According to the belief, The Seven Sleepers are the first Christians in Ephesus who were running from Emperor Decius.

Please note: The all-inclusive meals, soft drinks and alcohol are strictly limited to your hotel in Kusadasi and are not applicable on your day tours.

Overnight: Infinity by Yelken Hotel or similar, Kusadasi

Meals included: Breakfast; Lunch; Dinner

After breakfast, you'll head to the old-style, well-preserved Greek village of Sirince. On the way, you'll visit one of the famous leather production centres where you'll have the opportunity to buy leather goods.

Sirince has a fantastic reputation for making some of the best wines in Türkiye, especially fruit wines. Enjoy the rest of the evening at leisure perhaps sipping a glass of wine (not included) while taking in the sunset.

Please note: The all-inclusive meals, soft drinks and alcohol are strictly limited to your hotel in Kusadasi and are not applicable on your day tours.

Overnight: Infinity by Yelken Hotel or similar, Kusadasi

Meals included: Breakfast; Lunch; Dinner

Today, you can enjoy the sunshine and take in the views of this magnificent place. Enjoy the beautiful beach and crystal clear sea or explore the city by stopping at the local markets.

Overnight: Infinity by Yelken Hotel or similar, Kusadasi

Meals included: Breakfast; Lunch; Dinner

Enjoy another relaxing day at leisure by making use of the hotel facilities or choosing to embark on an optional excursion, your tour guide can assist you with this while on tour.

Overnight: Infinity by Yelken Hotel or similar, Kusadasi

Meals included: Breakfast; Lunch; Dinner

There is never enough time to explore Kusadasi, choose an optional excursion offered by the tour operator or visit one of the many attractions.

Overnight: Infinity by Yelken Hotel or similar, Kusadasi

Meals included: Breakfast; Lunch; Dinner

After a relaxed day in the sunshine, get ready for a night to remember and let the New Year celebrations begin.

Spend the night enjoying the open buffet and unlimited alcoholic and non-alcoholic drinks with new friends, hosted at your 5-star hotel. Enjoy the specially prepared Turkish cuisine feast and boogie into the night, welcoming in the New Year.

Overnight: Infinity by Yelken Hotel or similar, Kusadasi

Meals included: Breakfast; Lunch; Dinner

Happy New Year's Day!

Today is a free day for you to enjoy at leisure.

Overnight: Infinity by Yelken Hotel or similar, Kusadasi

Meals included: Breakfast; Lunch; Dinner

This morning, you'll check out of your hotel and continue your journey approximately 444 kilometres to Canakkale.

Stop at Pergamon en route for a lunch break and a tour of the magnificent acropolis, seeing its impressive temples and library. You'll also stop at Bergamo, a famous city known for its jewellery, stones and silver.

You'll then continue to Troy to discover the incredible archeological and ancient city where the mythological Trojan battle war took place.

Overnight: Troia Tusan Hotel or similar, Canakkale

Meals included: Breakfast; Lunch; Dinner

Today you'll enjoy a tour of Kabatepe Museum which has rich collections of weaponry, photography and garments that were used by soldiers during the Gallipoli Campaign. You'll also see the Ari Burnu Cemetery, built in honour of WW1 soldiers from Australia, New Zealand, the United Kingdom, India and Malta. You'll then have the chance to explore Anzac Cove, Beach Cemetery, Lone Pine and Chunuck Bair.

Afterwards, you'll continue approximately 310 kilometres to Istanbul where you can enjoy the rest of the evening at leisure.

Overnight: Mercure Gunesli Hotel or similar, Istanbul

Meals included: Breakfast; Lunch

After breakfast, you will be transferred to Istanbul Airport in time for your international flight back to Australia (or New Zealand).

Meals included: Breakfast; In-Flight

Please note: Some guests may arrive on Day 19.

Meals included: None

After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. You must complete the Passenger Information Form within 72 hours of purchase.

Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.

On purchasing this Travel Offer, you are bound by the General Terms and Conditions and the specific terms and conditions outlined in this Important Information.

Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return.

CANCELLATION POLICY
Tour packages are non-refundable. If your tour package is affected by Covid-19-related travel restrictions and you are unable to travel, you will receive either a free date change (credit that is specific to your original package and purchase value) or an open credit less any non-recoverable supplier fees to the value of your original purchase for use on any other tour or package available via the TripADeal website.

Please note: Date change credits are subject to availability and not guaranteed until confirmed by TripADeal, not the tour operator you are due to stay with.

We recommend you consider purchasing travel insurance with Covid-19 protection. The standard cancellation policy will apply if you cannot travel because you have tested positive for Covid-19.

Please note: All additional charges are payable in AUD (unless otherwise stated).

This travel offer is valid for travel on the 19th of December 2025.

Minimum group size 30, maximum group size 38 per vehicle.

This travel offer is priced per person based on a twin share.

Single Traveller Supplement
For solo travellers, a mandatory single supplement of $1,000 applies.

Please note: Accommodation for single customers who are travelling on a tour or cruise package may be in a single room, depending on availability.

Child Policy
• No child discounts. The full price applies to all children travelling with their parents.
• Valid for children 12 years old and over.

Please note: Children must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors are allowed.

Departure Dates
2025
December: 19

Please note: See checkout for live dates and availability.

Departure Cities
*Sydney, Melbourne, *Brisbane, Adelaide, Perth or *Auckland

Departure City Surcharges
• Sydney & Brisbane: $300 per person
• Auckland: $700 per person

International Full-Service Flight(s)
• Cabin Class: Economy Class

Please note: We cannot accommodate one-way flights. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation.

Domestic Flight(s) Used
• Cabin Class: Economy Class
• Route: Istanbul - Cappadocia

Domestic Flight Information
Baggage allowance per person:
• 1 x 15 kilograms of checked baggage.
• 1 x 8 kilograms hand luggage.

Preferred Airline Surcharge
• Cabin Class: Economy Class
• Qatar: $475 per person
• Emirates: $685 per person
Please note:
• Preferred airlines are subject to availability. If we are unable to fulfil your request, the above extra cost will be refunded.
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration.
• In the event that a purchased stopover package and a purchased preferred airline upgrade are not compatible, you will have the option to receive a refund for the preferred airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Preferred airline refers to the marketing carrier and could include codeshare partners.

Arrive Early Options
Istanbul - $300 per person
Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• You may book a date to arrive early via our website but only a date that is within 30 days of the tour departure date. If you wish to arrive earlier than 30 days before your tour departure date, please call our friendly staff for availability and pricing. Additional costs may apply
• No flight booking changes or cancellations are permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• A high season arrive early can be purchased for up to $500 per person, subject to availability.
• High season surcharges apply to flights departing between the below date ranges:
15th September 2025 - 12th October 2025
1st December 2025 - 31st January 2026

Stay Behind Options
Istanbul - $300 per person
Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• A stay behind can only be booked up to one month after your package end date upon check-out. Should you wish to stay later, please contact us to request availability. Additional costs may apply.
• No flight booking changes or cancellations are permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• A high season stay behind can be purchased for up to $500 per person, subject to availability.
• High season surcharges apply to flights departing between the below date ranges:
1st December 2025 - 31st January 2026
3rd April 2026 - 20th April 2026

Stopover Packages
• Doha
• Dubai
Includes:
• 2, 3 or 5 nights in 4-star accommodation
• Daily breakfast
• Return airport transfers
For pricing, please refer to the payment cart at checkout.

Please note:
• When a pre and post-tour stopover is chosen, the same stopover location must be chosen each way, due to the airline used.
• When selecting an Arrive Early or Stay Behind in conjunction with a Stopover Package, the stopover will take place after the departure date you select for your Arrive Early or Stay Behind.
• Stopover packages are subject to availability.
• In the event that a purchased stopover package and a purchased preferred airline upgrade are not compatible, you will have the option to receive a refund for the preferred airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Blackout dates apply to flights departing between the below date ranges:
Doha Grand Prix: 27 November - 03 December 2025
Doha MotoGP: November 2025 (TBC for dates)
Abu Dhabi Grand Prix (for Dubai): 04 December - 10 December 2025
Christmas and New Year's Eve: 22 December 2025 - 2 January 2026
(TBC for all event exact dates for 2025)

Flight Class Upgrades
Business Class: For pricing, please refer to the payment cart at checkout.
Please note:
• Flight upgrades are subject to availability and pricing changes (if we cannot fulfil your request, the upgrade cost will be refunded).
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed

Missed Flights
If you fail to arrive for your outbound flight, you risk all flight and land arrangements in your destination being automatically cancelled by the airlines and land operator, respectively. Additional fees may apply to reinstate these services. If you miss your flight for whatever reason, please contact us as soon as possible to make arrangements.

Accommodation Used
4 & 5-Star Properties (Self-Rated)
• Istanbul: Mercure Gunesli Hotel
• Canakkale: Troia Tusan Hotel.
• Kusadasi: Infinity by Yelken
• Pamukkale: Pam Thermal Hotel
• Cappadocia: El Puente Cave Hotel.

Please note: Accommodation/rooms offered are based on a lead-in room type and are subject to availability based on seasonality. In the instance a property is not available, a similar standard of accommodation will be provided. Properties will be confirmed and included in your travel pack, which you will receive 4-6 weeks before travel.

Extra Nights
Not available.
Please note: If you are interested in booking additional nights of accommodation pre or post-tour, please wait until you receive your travel documentation approximately 4-6 weeks before departure for the confirmed list of hotels. If booking your own additional accommodation directly with the hotel, please be aware that you may be required to change rooms at the start/end of your tour.

Maximum Room Capacity
2 people.

Triple Share
Not available.

Bedding Configuration
Twin or double (subject to availability).

Day 4: Hot Air Balloon Ride in Cappadocia (to be booked on tour, guide to confirm the cost on tour)

Please note:
• Prices are based per person, are subject to availability, time permitting and weather conditions, and are payable directly to the tour operator in the currency specified.
• Some tours or shore excursions require minimum numbers to operate.
• Shore tours programmes and itineraries may vary depending on local conditions and/or any unforeseen events concerning the timing on the day of the tour. Some excursions are very popular, and therefore availability cannot always be guaranteed, it is advisable to book in advance to avoid disappointment.

• Visa fees and requirements
• Domestic transfers and flights not stated in the deal offer
• Meals/beverages not stated in the deal offer
• Optional gratuities/tipping
• Optional activities/tours
• Personal expenses
• Travel insurance
• Any costs associated with an interruption to your tour as a result of an airline schedule change or cancellation
• Mandatory city tax

Land
Gratuities (tips) are not included for the services of the tour leader (when available) and driver throughout the tour. The recommended tip is $5 USD per person per day. This covers the guide/leader and the driver and will be collected on tour.

Please note: Tipping for services provided is always a matter of personal discretion; however, please be aware that many locals consider tipping part of their normal remuneration, and they may approach you for payment; there's no need to be intimidated by the request.

TOUR GUIDE VS. TOUR LEADER
Tour Guide
Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on the history, art, architecture and culture of the city/village/attraction where they are guiding the tour. The guide meets the group at the required place and leaves it at the end of the tour; they do not travel with the group.

Tour Leader
An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides at each stop. A tour leader may provide general guidance around a city or village and offer information on the place visited on the bus. However, they are not required to have specific art, architecture, or historical knowledge. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and, if caught doing so, can be fined.

Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when required to enhance the experience of the destination featured.

CLIMATE & AVERAGE TEMPERATURES
Turkey
Istanbul
Temperatures in May/June and September/October are between 22 and 30°C. January/December has an average temperature of around 15°C.

Cappadocia
Cappadocia has a continental climate characterised by dry summers and sometimes snowy winters. Rainfall is sparse and the region is largely semi-arid to arid. There is a sharp difference in the temperature between day and night and it is not uncommon to have cold nights interspersed with hot days.

Kusadasi
There are two main seasons in Kusadasi: the cold season and the hot season, which basically correlate with winter and summer in other parts of Europe. The shoulder seasons, autumn and spring, experience weather patterns that are a mix of both the cold and warm seasons.

FLIGHTS
Seat Selection & Frequent Flyer Points
We do not arrange seat selection. It is essential to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly with seating allocation requirements and/or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the airline once you have your flight information.

Passport Validity
Customers must provide valid passport details either at the time of purchase or no later than 45 days before the departure date. Failure to do so may result in the cancellation of the booking. Customers will be responsible for any costs and fees incurred in this instance.

COACH TOUR
Meals
For meals not included, the tour leader (when available) will offer assistance with reservations, suggestions and directions to local restaurants. It is your responsibility to notify us of any dietary requests/requirements.

Please note: We will do our best to meet your requests/requirements; however, we cannot guarantee that we will always be able to.

Luggage
You will be responsible for all your personal belongings whilst on tour. You must carry your own luggage from the vehicle to the hotel room and back to the vehicle. The driver will assist with the uploading and unloading of bags from the vehicle.

OTHER
Mobility
If you require wheelchair access please contact our friendly sales and service team to inquire on your behalf.

Fitness Level Required
A moderate level of fitness will be required. Expect a moderate pace of touring with a focus on guided tours that may include full days with extended activity, guided city tours or nature walks. You will require a general level of fitness for unassisted navigation of stairs and inclines, longer distances with possible periods of standing when visiting sites, walking on sloping, uneven ground or elevations. You will be responsible for your own luggage and have the ability to board all modes of transport without assistance. Please note: Many areas may be inaccessible to wheelchairs or mobility scooters, where the unassisted use of personal walking sticks and other aids may be required. Although some assistance may be available, every traveller should be self-reliant during all aspects of their travel.

Please note: If you have any concerns, please consult your healthcare provider prior to purchase/travel.

Sightseeing
Please note: If entry to a site is affected by changes in operating hours or public holiday closures, your itinerary, where possible, may be adjusted, or a similar activity will be offered in its place (subject to availability).

Shopping
Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all your receipts. Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader. Please refer to our Terms and Conditions regarding shopping for further information.

A tourist visa is a strict requirement if travelling on an Australian Passport. You will be able to start your eVisa application process once you receive your final travel documentation 4-6 weeks prior to departure.

Important:
• Please start arranging your visa three weeks before departure to account for any delays due to consulate operating hours.
• Visa rules are subject to change. Please check with the nearest embassy, consulate or immigration department of the destination/s you are visiting once you receive your travel documentation to ensure you have the most up to date information.
• It is your responsibility to be travel-ready and ensure that you are aware and comply with any destination or travel requirements, including the validity of all required travel documents.
• Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.
• It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for visas. This may, in turn, affect the type of application required.

Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. We strongly recommend you take out travel insurance when making your booking. Whether it’s a potential medical emergency, a flight cancellation, a delayed suitcase, or an unforeseen event, it's important to ensure you're adequately protected. For more information or advice visit https://www.tripadeal.com.au/travel-insurance

Voluntary Changes
This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.
• Changes - $100 AUD per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Name Changes Due To Passenger Error
• If the incorrect name has been provided, charges of $100 AUD per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Supplier Fees
In the event the tour package you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the tour due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event we are unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee.